I can't be more appreciative of this company. I called because my car was stuck due to one tire not moving three streets down the road. The employee advised that he would not come until we tried to drive the car again. So my fiance went and tried to drive the car 3 hours later and magically it started to drive. Therefore, I am very thankful that this company did not try to pull one over on me and told me what could be the issue. I would recommend them to anyone.
These guys are incredible! I would use them again & recommend them to anyone in a flash! I needed a car towed a lengthy distance and was receiving insane quotes from every place I tried. Mascaro's gave me a great price that beat all the others by a long shot. The service guy was friendly, professional and had a nice truck with quality gear with which to tow. I can't thank Mascaro's enough for their help. Great experience from beginning to end!!
I was recently in a car accident, and the drivers for Mascaro’s were incredible. They were very professional and personable throughout the entire job, and went above and beyond their duties to take care of my vehicle.
They work for my building and dont do their jobs people take the building parking mind you their are signs and they take our parking i call towing and they never have anyone around and we are around the corner. They have only one driver available for all of Springfield they are never around then they aay when someone is available they will send them over and never do.
From Negative -10 to +100 — Mascaro’s Towing is a LIFESAVER!
I don’t even know where to begin—my day was off to a terrible start. I was stressed, frustrated, and stuck with a car issue at my child’s school, unsure how I was going to get it home. I felt completely overwhelmed… until I found Mascaro’s Towing Service Station.
Let me tell you—this company turned my whole day around. From the first phone call, they were polite, professional, super accommodating, and genuinely kind. They treated me like more than just a customer—they treated me like a human being having a rough day.
The service was FAST, the team was thoughtful, and the price? Incredibly reasonable! I was expecting to pay way more, and honestly, I would have happily paid it for the peace of mind they gave me. But no—they delivered amazing service without taking advantage of my situation.
If I could give 10 stars, I would. Actually—make it ⭐⭐⭐They towed more than just my car… they towed away my stress, my anxiety, and my bad mood. I’m so grateful I found them. Thank you, Mascaro’s—you truly saved the day.
If you need a tow, stop scrolling and CALL THEM. You won’t regret it! Shout out to Ronny and the gentlemen I regret not getting his name who dropped off my car! God bless!
Spoke with April, she was very kind and responsive. Seems like an honest company, with great price range and responsiveness. I do recommend using this company for your Springfield, MA towing needs! - Joshua S. :)
Quick, super friendly, and cheaper than everyone else. Mascaro’s helped me unlock my car with the keys inside. Couldn’t have asked for a better experience.
Honest towing company with reasonable rates. Care is taken when your vehicle has to be towed. I have used them since 1987, Never had a problem or bad experience. They also do repairs in-house if you need it.
Super super rude when I called to ask about a LOCAL tow (0.9 miles of distance), asked me what was wrong with the car like if that mattered and then tried charging me 75$. Casiano towing charged me only 45$. No thank you Mas Caro (more expensive).
Ronny and his team deliver. I can't recommend Mascaro's more highly. I had an atypical situation; the transport of a vehicle from an area garage to a buyer 70 miles away. Ronny and his team got it all done in less than 24 hours with me, many miles away with logistics all coordinated over the phone and via text. They gave me a fair price. They then delivered on every promise and time commitment they made, picking up and delivering the vehicle ahead of schedule. I would use them again in a flash!
Very professional, courteous and we'll respected outfit. Would recommend this place to anyone. I once had my vehicle towed by Interstate Towing and was brought to the cleaners after I received the bill. It was outrageously priced at $150/day. Not here. It was only $35 a day and I was in and out of there. Thank you Mr. Mascaro.
I have locked myself out of my vehicle multiple time and it only takes one phone call and they instantly open up my car with no problem. They are also very professional and great customer. I highly recommend them!! They’re not expensive either!! Love them!!
My car recently would not start. I called Mascaro's. They promptly came to tow me. My husband had made it there right before he arrived with the tow truck and he was able to get my car to start somehow. The driver was so kind and did not charge me for a service call (which I would have been more than willing to pay). I will certainly call this company anytime I have a need for their services. I cannot say enough about them. Absolutely wonderful experience.
Would like to say thank you again to Mr. Mascaro. (Can't remember his first name) lol for rescuing me on Boston road today.. he helped me so much.. brought me to Town Fair tire to get my tires fixed.. he made me feel so much better, and made a bad day alot better.. thank you honey, you know who you are .. I'll recommend you to all my friends.. your a life saver..and a great human xoox
A huge lifesaver on a crazy night! I can’t thank Mascaro’s enough for their incredible help tonight. My dad was up visiting from North Carolina for Easter and when we went to gas up his truck for his long drive back, we somehow locked his keys in his truck at the gas station. We tried for a while to try and find someone to help us and tried to even unlock the truck ourselves. The East Longmeadow PD connected us to Mascaro’s and they arrived in less than 10 minutes - even though it was late on Easter Sunday. Ron was so incredibly nice! He was so skilled and in just a few minutes he had the truck unlocked. No damage to the truck at all. He truly couldn’t have been any more incredible in the service he provided and how he treated 3 very stressed and tired people on a late Easter Sunday night. Ron - we cant thank you enough for your kindness and generosity! You have no idea how much what you did for us means to us - we are so grateful! Happy Easter to you! Thank you! Mascaro’s will forever be the company we choose anytime we need help in the future!
Mascaro's left me stranded. I called for a tow truck to lift my vehicle to assist with a tire change after my jack warped and broke. He stripped the caps off 4 of my lug nuts, didn't have the right size wrench on him to remove the stripped nut, told me he had another appointment and took off without finishing the job. He refused to even tow my vehicle 1.5 miles to the nearest tire center so I could complete the change. He claimed that the stripping was my fault. Why would he schedule another appointment not knowing how long mine would take? What kind of businessman takes someone's money, does half a job, then leaves the customer stranded? This is not a professional, this is a low integrity businessman. Consider yourself warned.
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