Cts Citywide Towing in
Ludlow Township (MA)

You can be told one thing over the phone and show up to something else entirely in person. As in bills double like magic at the front gate. Ridiculous. Unprofessional. Illegal. They have a single solitary worker that is knowledgeable, capable and kind. The secretary I spoke with several times offered only misinformation and outright lies. She needs to be fired and this "business" decommissioned. It's a pox and scourge.

I never been to a more rude, predatory and unprofessional towing company. They have towed my car 4xtimesfrom the parking lot where I live and have clear visible sticker showing I live there. 2 out of the 4times I was towed I caught the towing workers attempting in which they refused to leave my car alone unless I paid them through cash app, once I paid them they left my car exactly where it was parked. This towing company is located in Ludlow, MA and I reside in Springfield, MA, which also increases the amount of their prices when I go to get my vehicle back the next day. The other two times I was owed they intentionally towed my car during times I was asleep or not at home, which is very sneaky. When I have came in to get information and receipts of this incidents, multiple times, there is no one in the office yet it is open. When I called and spoke to receptionist, she was very rude and claimed that she won't be in the office till 7pm, i.e., when there are close. If I could, I will give this place less than 0 stars!

These people took my bus from a visitor parking lot, their excuse was that they didn't see a line because of the snow, it's not my fault that the administration didn't label or clean the visitor and resident parking lots

Update: I filed a complaint with the Department of Public Utilities who suspended CTs tow license and got them to return my money. I encourage everyone else to do the same. CT’s decided to tow my vehicle and demand a $132 drop fee even though I got the property owner on the phone and the property owner himself informed CT’s I was authorized to park there and demanded that my vehicle not be towed. I informed them I was a lawyer and what they were doing was clearly illegal. The driver confidently responded that he knew I would pay because he knew I had the money and that I would not waste my time in court over $132.

Springfield police wrongly towed my car stating the registration was expired but that was not the case. CT towing was doing their job and did everything right. And went above and beyond to bring my car back to me so I wasn’t inconvenienced anymore than I already had been. Thank you CT towing for all the help

Towed my car from my property with it being registered to the address parked at then demanded I pay $360 to get it out

Towed my car from springfield MGM.. next day came to take my car paid $356 to find my car damaged ( total loss ) .. Never use this towing company , Stay away ..

Illegally towed my car and then several employees I spoke to accused me of being inebriated, little do they know my word finding issues are from just completing chemo. I will have a lawyer addressing this.

Went to Theodore’s over the new years weekend in Springfield, unfortunately there was no available parking roadside for free. I parked in their private parking lot next to it and tried several attempts (different cards) to pay the $12 fee at the kiosk only for the chip reader not to work. You would think there would be a spot to swipe your card or use the tap option but there wasn’t. It was 5:30 on a Friday, if you aren’t going to keep an attendant at your location then at the very least you should make sure you have a kiosk working properly. I come out of dinner about an hour later to find my car towed. They then told me I had to take out $380 (cash being only form of payment). How is this place allowed to do this, not to mention it was a 11 mile tow that they tried to say was 20 miles an extra $50 right there. This place needs to be audited. This isn’t a tow place to help you. STAY FAR FAR AWAY FROM THIS PLACE, THIS IS HOW THEY GET THEIR MONEY. WORST CUSTOMER SERVICE EVER EXPERIENCED.

If 0 stars was an option I would have chosen that! Parked in a lot that I always pay and is usually free before a certain time. So I put my card in the machine and it didnt light up pushed all the buttons and tapped the screen and nothing so assumed it wasnt on yet. Go into dinner and come out a couple hours later to my truck just gone! Called them to find out where my truck was they told me to Uber there 20 minutes away so had to pay for that. I get there and they had me a bill for $332 to get my truck out when the parking cost $12… what ever happened to just getting a parking ticket? I would never suggest this company to anyone as they make enough money ripping people off from parking lots!!!!

Absolute trash people and company. $330 tow, only cash accepted, after PAYING for parking in the Springfield Worthington lot. Sketchy shady business and people

I didn't understand how this business had no receptionist to answer their calls they use the towers who are on the road to answer their calls. I needed to stop by and couldn't because nobody was in the office because they're on the road towing cars

My friend's car got towed from the parking lot where I live in Springfield on 08/25/2023. He stopped by around 9pm to help me because I just had foot surgery. He was only parked here for 30 minutes. When he went to leave, he noticed his car got towed. My landlord is Springfield Gardens (very awful landlord) and they say it's private parking for tenants only, but they DO NOT HAVE ANY SIGNS STATING IT IS PRIVATE PROPERTY. Therefore, it was ILLEGAL for them to tow his car. I called the towing company and they told me it would be $346 to get my friend's car back. They only towed it 8.3 miles. Last fall it cost $282 to get your car back. This place charges WAY TOO MUCH!!! They have additional hidden fees plus the actual tow. That's why they charge so much. Absolutely ridiculous!! Nobody should have to pay almost $400 to get their car back when they towed it without the proper signs being posted!!!!

Illegally towed my car from my friends apartment building. Was there 30 min helping her after foot surgery. Extremely rude and threatening. Will be speaking to am attorney.

They took my car at 8:00 am and we didn't even know, had to call around to find out where my car was. When we did they told us $400 dollars to take it out because they came all the way from ludlow ( don't know why ) and said if we came a day late it's 30 on top. Then tried to charge 90 dollars if we didn't make it for 3:00. How can you be open for 24hrs and only let people take their cars till 3? Very money hungry.

What is the definition of conscience and caring ? Years later. I see many people actually see the true not integrity displayed by this company. Hopefully they can change their ethics. We can only hope. Hard question. Life works in mysterious ways.

Used a paid parking lot on Dwight St. in Springfield. Paid for daily parking, assuming that we would be ok since the sign at the entrance didn't specify time frames (Photo included). Came back at around 7:30 PM to discover that my van had been towed since we were there too late. Went to the Impound lot to retrieve the van for $330.00 and a couple days later, discovered that the lot and the towing company are owned by the same people. DEFINITELY a scam going on. DON'T PARK HERE

Just got a tow from ludlow all the way to Worcester. Great guy! Definitely would recommend this company 10/10.. thankful for them bailing me out while stuck on the side of the road.. on this cold night. Thank you!!

BEWARE! They engage in illegal towing scams at the Worthington St parking lot in Springfield, which they own.

Predatory towing practices in Springfield. Met a friend in Springfield and they parked at the Worthington parking lot. They had a parking receipt with the correct license plate printed at the top. Parking was paid through for another hour when we left to go home and found his car was towed. The parking attendant (not a CTs Citywide Towing employee) did nothing to stop them. He did call the towing company and explain the ticket was correct, but that was not enough for CTs Citywide towing admit fault and return the vehicle. There are no signs posted stating the receipt has to be displayed on the dash. No signs in the parking lot or next to the attendant booth. Also, nothing on the receipt stating to display it on the dash. When my friend called the towing company office they were told the parking system did not show their car as having paid for parking. They also stated the receipt should be displayed on the dash. Without proper posting, this cannot be grounds for towing. I do not know who owns or runs the parking system, but the towing company is "using" it to determine which vehicles should be towed. I suspect CTs Citywide Towing is choosing to not refresh their system data and, instead, continue to use outdated information as justification to tow vehicles and make more money. While we were on the phone with the office, another CTs Citywide Towing truck arrived at the lot, ostensibly to tow yet another vehicle. Running a business like this is bad for the reputation of CTs Citywide Towing and more damaging for the businesses of Springfield. How can customers support these local restaurants and lounges if their customers vehicles are continually towed illegally? At least one local business had a sign posted on the door warning customers about the aggressive towing practices at the Worthington lot, but a single business cannot fix CTs Citywide Towing predatory practices. The City of Springfield should get involved to protect the many businesses near this parking lot from suffering due to the actions of a predatory towing company. With the receipt showing my friend had paid for parking, they were able to get their car back the next morning in Ludlow (30 minutes away). Had they not kept the receipt, the cost to get their vehicle back was quoted at $350 that night or ~$250 in the morning. No reimbursements were made for the alternative transporting my friend then had to use to get home that night.

Best mechanic I have ever found and not after more money like other auto garages, if you ever use him once...you will never go anywhere else ask for John

This people deserve nothing, extremely unprofessional, they took my truck because it didn't have a parking permit which is fine but so did another 8 cars there 2 of which where also mine and when I asked why they only took my truck they said that they checked all the other cars and they where fine, not only that when I picked up my truck it started to make noises and when I asked them they said that they where professionals and they didn't do anything to my truck, just a bunch of low life good for nothing people that are about to get in to a lawsuit cuz I'm suing them for braking my truck as well as discrimination against me and the fact that they only took my truck

Great employees. Great service. Great timing. I needed a car towed multiple times in a week. Every time I needed a tow they were happy to assist. Not only were they happy to assist but they were reasonably priced and very polite would definitely use them again.

Terrible company. All the workers are stuck up way too proud of their job people. Do not have an ounce of common courtesy. Even the lady that works in the front has a sly slimy aspect to her. These boys are as proud to be towmen as police are to be police. It’s sickening. They steal your car very sneakily to avoid confrontation. I have had my landlord give them my license plate and give me a parking sticker and they still tow my car very money hungry, greedy, low life people.

Lousy service...gave multiple stories on why vehicle was towed.... No legit reason to take...Gave one price of phone. I asked twice how much to bring. Then a office visit price was way different...bad experience

These guys rock. Gentleman towed my car and backed it into a really tough spot to unload it. Will Def use again. Highly recommend. Happy they are local.

Horrible...my friends car was towed while moving...only place to move from is the back....towed the car after watching us move stuff in to the building....not to mention no sign at all that indicate no parking or what tow company...only found out it was towed after calling the police....then was charged 225 dollars for a car they had for 20mins and 75dollars for them to tow it back...driver arrived with a strong smell of alcohol on his breath and a passenger who didn't work for the company...who also took all the equipment off the car....the driver was so drunk he forgot to take the lighting equipment off the back....then they had the nerve to ask if we could bring it to them.