What clients say about O'Reilly Auto Parts in Ipswich Township (MA)
The selection of parts at this store is impressive, and the staff is generally friendly and helpful. However, I did experience some delays during peak hours, which was a bit frustrating. Overall, a decent place for auto parts with room for improvement in service speed.
Exceptional service and a fantastic selection! The staff is always friendly and knowledgeable, ready to help with any car questions I have. I love knowing I can count on them for all my auto parts needs!
I had such a great experience at this location. Perry was such a great help went above and beyond even helping me install wipers in my suv. Above and beyond with customer service
Way over priced!!! I bought 5qts of oil ,3 windshield wipers, oil & air filter. For $207 which I thought was crazy. Went home looked up the exact item numbers & Brands online ...mostly Amazon and Walmart total came to $129.83. $77 difference ...this makes buying local look bad. This was the second time I thought the prices were outrageous, so this time I check on them. Probably will not be shopping here in the future. Staff was curious and helpful so I added the second star.
I needed a part for my car and as soon as I entered I got immediate service, and he found the part I needed after looking it up and it was quick and fast!
I believe the girls name at the desk was Sara. She was very friendly and helpful. If it wasn’t for her I would have walked out of there without what I had needed.
I stopped in there because my check engine light was on. I went inside for some help and it first no one would help me. Then someone came out and hooked up a machine underneath my left side of my steering wheel and told me that I needed a new alternator. I already had my alternator done it is new. My problem actually when I googled it was my gas cap was opened a little bit and with the gas cap being open just a little bit or not turned on correctly makes your check engine light come on. So what I've learned from this is don't stop at this auto parts store and instead Google it.
Really nice when I called about technical site problems, and brought out my order and recycled my old oil without me going into the store. They even returned the container I used for the old oil! I Plan on going again.
I would recommend people to shop at this location before anywhere else. Not that I've had 'bad' experiences elsewhere, but the customer service is great at this location.
More specifically, Brian the store manager. As we are in a pandemic, store procedures are a bit different and I unfortunately wasn't able to get my car light diagnosed like normally.
However, as the cheaper car readers weren't available and most garages would probably charge about the same price as the newer car readers ($100), Brian allowed me to purchase the store's reader at a lower price which was a no brainer. I'm sure this isn't something they offer normally. I appreciated them meeting the customer's needs instead of just sending me to another location. They made a sale, I was able to get my car read, and they will now get my business & my family's business for years to come. Ipswich, MA O'Reilly Auto Parts knows how to provide customer service!
Ordered a battery for my 2018 Outback. I thought I ordered the correct one. When I saw it, it looked smaller than the original one I had. Kimberlyn, told me that I must have mistakenly ordered the wrong one. I agreed to pay a little more for the correct one. She offered to come out to the parking lot to check my existing battery and the alternator. I said okay. The battery had died on me a few times (Subaru original batteries are real cheap). The battery had life in it, but she thought maybe it had a dead cell. I didn't want to take any more chances with the original battery. She checked the alternator and it checked out okay. I was all set to drive off with the new battery and install it myself at my house. Kimberlyn, offered, at no additional charge, to install it right then and there, and refund me the core charge by taking back the old battery. Bing, bang, boom, she replaced it, took back the old one, refunded the core charge and off I went. Nice to do business with someone that goes above and beyond.
Knowledgeable and helpful staff, both in person and on the phone. Good selection, fair prices. Don't have a lot of the odds-and-ends type stuff (for example, parts for rebuilding starters or calipers and the like) but in terms of the vast majority of automotive needs (bulbs, fluids, hand tools, etc), they have it pretty well covered.
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