What clients say about Elm Street Automotive Center in Andover Township (MA)
After coming home from a out of state trip I realized they illegally towed my car (on private property). So I proceeded to call to get my vehicle back. They didn't answer my 3 seperare calls during business hours. (No voicemail machine) Had to call back the following day and for some reason they would not tell me the cost and cursed at me for asking, then hung up.
I parked in the TOWN PARKING opposite to the business and a man came out and chased me down in his car and told me that "you can't park there" and "your car will be gone one day".
i’ve never gotten towed before, so i’m not sure if this is normally priced, but i got towed only 2 miles away from elm street automotive and was charged 290 (in cash, which i had to walk about 10 minutes each way to get). they had my car for only 6 hours; so im kinda baffled that it cost me 300 dollars. im livid
they are aware that google has the wrong hours. i called to make sure i could pick up my car at 4:20 when google says they close at 5. They were extremely rude about the fact that they close at 4 on fridays and told me it's on me for not knowing, when i had no way to know.
Elm Street broke my truck when they were supposed to fix it. I brought my truck to Elm Street to have my starter replaced and when I got it back it would not shift. Do not use this business, owner is deceptive
Zero stars. Absolute highway robbery. Cost me an arm and a leg to get towed 4 minutes down the road. guarantee you any other place will do it CHEAPER! Scam
Worst experience ever.
1. They don't accept payments in any other form except cash or checks for towing.
2. I decided to ask my friend who lives in Andover to come and pay in cash so that I could Venmo him, but when he saw the name of this place he said: “Sorry, I won't be able to help you because it I'm going to come there once again - I'm going to lose it and punch that guy”.
3. So basically I was not the only person who had a horrible experience with them.
4. My car was towed because it’s broken down in the middle of Andover so they also made diagnostics for $150… and said that my battery was dead and the approximate cost to fix everything would be 5k$… (the car is a Toyota Prius)
5. So I ended up driving to them from Boston just to pay in cash and then tow my car to another mechanic using triple-A.
6. My mechanic fixed the error within 20 minutes and said that the car was fine…
It was a very expensive lesson for me, so if you don't want to have the same, here are some advice:
1. But triple-A, it’s like 7$ a month…
2. Always read reviews BEFORE you leave the car
3. Ask in advance if they accept cards
Worst towing service i have ever seen in my life, the staff are soo rude and charges are more and I don’t know why police people are working with them.
Please don’t go and be aware
They charge $545 for towing 2 miles and for one night.
They also forced me to pay with cash and how can people carry $545 in cash!!!!
This is insane!!!!!!
My car was towed and the top was left opening rained and destroyed everything inside including cash. I was never invited to reclaim my personal items until I spoke to my claim manager which was too much later. The people are very nice but the treatment should be more effective and efficient.
This towing service is absolutely a rip off. I don't know why the police use their service. They charge the amount they want and you are still forced to pay in cash. They do not accept cards or checks. I had to pay $780 for a 2 mile towing service and a night with the car there. I was robbed and I can't even call the police.
How are the police in Andover working with these crooks to charge us over $400 for towing three miles and keeping the car there for 2 nights. I will definitely looking to get to end of this shady business.
Total rip off. Police insist on towing to these crooks if you have an accident . Wont wait for AAA. I received a bill with multiple charges that are not legible. My daughter had an accident . Car towed from Salem street to lupine street. Bill $846 . Including charge for extra mileage, extra man , clean up, again others not legible. Hold your car hostage. Was told insurance would pay for
it. Bill obviously written to defraud insurance co.
Why is this our towns default towing company ? Amazing .
Why is this our towns default towing company when they
Worst towing place in the entire state. Owner is one of the most disrespectful, rude people I have ever interacted with. Would recommend literally any other place to get repairs or automotive repairs other than here. Save your money and sanity and go somewhere else.
I don't know if the price was right but 423 dollars Friday to Saturday morning I think it was a little bit high and the car wasn't hundreds miles away just a couple of minutes towing now the car has a boozing sound and a crazy sound at front. crazy but what can we do we are the victim's
Awful awful place!! My husbands car was towed there because the airbag was deployed and the police/tow company insisted when he was in an accident, which was on Friday so they were closed Saturday and Sunday. I called on Monday and all the guy was concerned about was insurance, when I asked him about how much it would be to get it fixed he said he has to wait till the North Andover location answered him back to see when they could look at it. I told him we would be getting it fixed through them so you let me know ASAP. So while we waited for a call the truck was sitting there while we were still being charged by the day to have it there. Come Thursday still no answer about how much it would be so we decided we would just grab the truck and go elsewhere with it. Since the truck had had the airbag deployed they wouldn't let us pick it up and insisted on having it towed to our house (4 minutes away) for another 100$! So for a grand total of 400$ they kept the truck, threw the broken glass and headlight in the back of the truck (which they charged 75$ for cleanup), and stole stuff out of our center console. I would NEVER go here willingly and I will tell everyone I know to avoid this place like the plague!
By far the best auto shop I have ever used and I have been to a few. 😊 I had issues with my car that not even Ford could figure out.... But the guys at Elm Street sure did. I will never go anywhere else! Thanks boys!
This is the worst towing truck place I had ever and will ever use in my life. I lack vocabulary to express the shocking exploitative experience the manager gave me and his poor customer services. I will not recommend this place for any person at all. You can only use this place when you are left with no other alternative and you are desperately in need to come out of a dangerous place. Their customer’s relation is 0%, customer’s exploitation = 100%. Bad product to recommend for anybody.
From the tow to there work. All of the guys was amazing , excellent and knowledge . Great guy to work with. Anybody that lives in that area should go to them. I will recommend them to family members that lives in the area.
The gentlemen at Elm St. Auto are incredibly nice and understanding. I honestly can't say enough about them! Even Spike, their "guard dog" is absolutely just the sweetest little soul. If I could give more than 5 stars I would without hesitation.
THE WORST TOW EXPERIENCE I HAVE EVER HAD!
They took advantage of the fact that I had no other options and charged an OUTRAGEOUS price for my tow. The guy was SO rude to me on the phone. Turned a already stressful situation into a NIGHTMARE!
DO NOT USE THIS COMPANY!
DO NOT USE THESE CROOKS!! I wish there was zero star option for this business. By far the worst towing company I ever encountered.
They charge outrageous amounts of money for tows that the fees for them are regulated. Everything was double than it should. When the manager was asked why his answer was:"because I can". MAKE SURE TO CHECK YOUR RECIPT WHEN YOU GET IT.
Also dosent let people pay with a card, its "cash only" he said, "don't want the government here".
Cant make this stuff up. How these people are still in business?
BEWARE!!
They have horrible customer service. The boss screamed over the phone to me for calling to see how long the towing truck would take. Literally screamed. And when i told him about his horrible attitude he told me to call another place
My car was involved in collision at 139 Dascomb Road and was towed to this garage at the request of Andover Police though the car was still drivable. The distance was 2.6 mile from Google Map. Here is the charge (see the image)
1) Extra Man $50
2) Towing from Dascomb to Lupine: $108
3) Fuel Charge: $12
4) Towing Charge $108 (out of his garage yard and I was not allowed to have AAA to enter the yard so that he can charge on this. Please note that I could drive the car out of his yard)
5) Extra Miles: $26
6) Road Service Charge: $75
7) Storage Charge: $70
8) Labor Charge $50
Total Amount $499
Ron was arrogant. There is no customer service here at all. He would not release my car until I paid him the full amount in bank check.
If you think about going to this place for car service, use your own judgement
Great service and reliability. Always there when you need them and always fair and reasonable pricing. One of the best auto repair shops around. Where you get the service you expect without have to wonder if there trying to cut corners or do the easiest fix. It is done right the first time. At prices anyone can afford.
I called after noon on Wednesday hoping they could replace my (Subaru) headlight before Friday afternoon when I would be heading home to Pennsylvania and was told to bring the car in now and they would do the job this afternoon. Done in less than 2 hours and at a reasonable price. Replacing headlights in modern cars is not easy. Getting it done "now" is amazing. Convenience to my location and other good reviews made me pick Elm Street and I am glad I did. Thank you Elm Street Automotive Repair.
I can't speak for their car repair expertise, but I got into an accident recently and the police called Elm Street Automotive to tow my car. They did a great job towing the car, but also were extremely accommodating while I was waiting for a rental car. Great people to deal with; thanks again Ron.
Website
