If you schedule someone for 3 o'clock. Dont make them wait til 4:15 to even be seen foe the first time. Blamed it on "we are down a man" so if youre short staffed you should adjust your schedule to accommodate the customer. Not fill your schedule regardless and make people wait. Im convinced mr tire and tires plus compete to see which one is better at having the worst service.
Service was quick, but the way this location handles coupons is extremely disappointing.
Before coming in, I called to confirm the price for an oil change. I was given a set amount over the phone. When I arrived and mentioned the coupon advertised on their own website, the price suddenly went up — conveniently adjusting so that the “discount” brought it right back to the original quote. That’s not a discount. That’s manipulating pricing to make the coupon meaningless.
To make it worse, while I was there, another customer was having issues with a coupon as well. It clearly wasn’t just a one-time misunderstanding. They advertise these offers online, but they don’t seem willing to honor them properly once you show up.
I didn’t mind paying for the oil change. What I do mind is false advertising and pricing games. That extra $20 might not seem like much, but losing customers over dishonest pricing practices will cost far more in the long run.
Be very cautious about any coupons you see online from this location. Don’t assume they’ll honor them the way they’re advertised.
I made an appointment at 1 pm for a tire change, now it was the day prior so they were the only place that could do it the next day, the tire change was more expensive than I normally go for but I had to go somewhere the day after the appointment so I wasn't as concerned about the price. Anyways came in 15 minutes early, receptionists were pleasant and I turn in the keys and sat down to wait. This is where my gripe is, they didn't move my car into their garage for work until 3 pm, 2 hours after my appointment. Now I can get like a 15-30 minute wait after my scheduled time to get my car in the garage, but 2 hours is excessive with an appointment. It makes me feel there's no point in making an appointment, from the time they brought the car in and got it out, just for a tire change no alignment it was 4:30 pm. Sevice time at most garages for new tire changes take about an hour so I'm not too concerned about the 30 minutes could be any other number of reasons for that. So my biggest gripes are excessive wait times with an appointment, and the price, the positives are pleasant reception, able to get service last minute, and the waiting area has plenty of seats.
Quick and fast service shop. Had a blown tire and drove my car here, went in, they found the tire I needed, replaced it real fast and I was on the way home after 2 hours. 4 star only because it was expensive.
Cheryl was amazing!!! I did not have an appointment, but was able to walk in and have my car serviced quickly and efficiently! Cheryl was very helpful and friendly. I appreciate the care and service I received today! Definitely would be a repeat customer!
The staff is extremely friendly and helpful. Mary at the front desk made sure I knew that they were running behind and offered to reschedule or to find me a ride home so i could leave my car and come back later. Despite the expected delays, they were able to get my oil changed, routine diagnostic and my tires rotated in about 2 hours. They called me to let me know my car was ready and they were extremely apologetic for the delay when I picked it up. Just as a reference, I waited twice as long a dealership for the same service, without the courtesy and kindness of the staff and for three times the cost. I'll go back to tires plus ever time.
I arrived at the shop more than three hours before my appointment time for a battery replacement as I didn’t want to risk turning off my vehicle and having my battery die again at home. Because I arrived so early, I planned to walk across the street to sit at a restaurant for a few hours, but they got me in almost immediately. I was back in my vehicle about 45 minutes after I arrived! The staff was very personable and I’m happy to have discovered this shop since I just relocated to the area.
Install and tires are both great.
Updated review: the manager sent it after this review. Thank you. 4-star now
I keep asking tires plus for my $150 store credit promotion, and I keep getting the run around. Cooperate keeps telling me over and over we emailed it to you (not in spam folder)... but no level of customer service has helped. I've been on the phone for hours about this. So this is my only recourse. I was happy, until I got duped into a fake promotion.
Fake offer: Receive an $150 Store Gift Card for future purchases when you buy four Firestone Destination LE3 tires. The Fine Print Offer Valid Aug 01, 2025 - Aug 14, 2025.
I'm hoping the regional manager will reach out!
From the receptionist to the parts and location I asked for Scott and was told that he doesn't come in until Monday today is Monday crazy right. I asked for the parts department and to see if I can speak to someone else in the parts department a female picked up and her response was how may I help you not introducing herself or thanking me as a color for evening thinking about using tire Plus this lady is like how may I help you I asked again can I speak to a part supervisor how may I help you I would never take my car here with some rudeness on the phone like that I will be calling back asking for her office manager she was rude
I had four tires replaced at this Tires Plus location, and the experience was dangerous and unacceptable. On my way home, the front right wheel felt like it was about to fall off. I had to pull over and call a tow truck. The tow truck driver found a missing sway bar link, and one lug nut and its stud were gone. My mechanic later found the missing stud inside the rotor, completely damaged.
This wasn’t the first time this shop put my family at risk. After a previous tire rotation here, my wife and I pulled over because of a strange noise — only to discover that all four wheels had lug nuts that were only finger‑tight. Every wheel was improperly secured.
Two separate incidents of negligence like this are unacceptable. This shop is a serious safety hazard.
Do not take your vehicle here.
Appointment was to put winter tires on. It was easy to make the appointment and they were accommodating with the time. Staff were friendly and vehicle was ready in about 45 minutes.
I've been twice. First time the guy drove over the lift with my car. He spun the tires to get over it. The second time I went to get an inspection and the front counter guy told me I needed x amount of things done to pass. Which mad no sense after I looked at it. The inspector came out in front of him amd said I did not need those things. Pretty messed up to push things to people for no reason.
Scott Ragione, customer service was outstanding. He understood my issues. I give his service and the mechanic a #1 rating for timeless and taking care of my tire issues. Thanks
Very impressed! Had to stop in last minute for my sons two front tires and they went above and beyond to get us taken care of and out the door! Very friendly very knowledgeable awesome staff!
State Inspection Experience:
TLDR State inspector wanted to charge me an enormous amount of repairs that were not needed to pass inspection.
1.) My car comes from the factory without a muffler. He wanted to charge me over $1,000 to add a muffler. I explained to the state inspector that's how it comes from the factory. He denied it. He did no research and just wanted to put one on so he could get the money for it.
2.) Said the alignment was off. I work at a shop and the only way a vehicle will fail for an alignment if it is off by a lot! My alignment was only off by a 0.03 degrees. It was off just a TINY bit.
3.) CV boots were torn. Yes they were , which costs almost $500 per axle. When only the boot needs to be replaced. Parts and labor for both only cost me $600 for both from another inspector who knew much better.
Overall this state inspector only wants money. And was uninformed that my car comes from the factory without a muffler. And did not even bother to look up the specs of my vehicle.
I highly do not recommend this place for inspections.
Extremely dissatisfied and would never recommend nor if anyone mention them. I will tell them to go to someone else.
They took me right away and gave me a great deal for the tires!! I needed two! They were kind and professional. Better than going to my manufacturer with regards to pricing! Grateful!
Setup an oil change and tire rotation appointment online. Appointment was confirmed then about 30 mins later received a phone call. They needed to reschedule my appointment. Rescheduled it for earlier in the day. Arrived at location, inquired about my warranty service for oil change and tire rotation. Was told that it takes time to get an answer back. Then told they couldn’t change my oil due to “not enough staff”.
I have used this location before, but will say I won’t be any longer. Not worth the hassle and a waist of a 30 min drive for me
Had my wife bring in my truck for breaks, rotors and a few other items needed. Mary is AWESOME! She knew we were on a tight budget and helped us get to an affordable price. The work was completed in a timely manner and we couldn’t be happier. Thank you Mary and Tires Plus. I’ll continue this relationship and tell others about her fantastic service!!
I have been a customer here for years, they are always extremely helpful with getting the work done. There have been issues over the years, as any company will have with new employees. With that being said, they have always went above and beyond to make it right. The most consistent thing about them is Scott!
Tires Plus in California, Maryland is amazing. The Service Managers are awesome. They have taken care of all of my vehicles for years and I have never had any issues.
Scott was professional, courteous and knowledgeable about my needs. My vehicle work was done properly and quickly. Great service and he kept me advised on the vehicle work progress and explained the work to me in simple easy to understand terms. I will highly recommend him and his store.
I have taken both of my vehicles here for tires and alignment. Scott has done an excellent job in both cases. He went the extra mile to take care of me as a customer. I recommend he get a raise! Thank you Scott!
The two ladies at the front desk Mary and I forgot the other woman’s name but they were both so lovely. I had to bring my 2.5 year old with me and they went out of their way to find things for him to do while we had to wait! Thank you for making this mommas day you all were great!
***EDIT*** Unfortunately my issue was not resolved and will not be resolved by this shop. It's absolutely ridiculous that a patch and plug job should take over 2 hours to get a tire off the rim, order the patch/plug and not do the work. I arrived around 1030am, got checked in and waited around for 2 hours and 15 minutes. All just to get my tire taken off the rim and put back on.
My original review was due only to Cody being as friendly as he was.
Cody took care of me as soon as I walked in. His customer service was excellent and he assured me that he'd get my problem taken care of as quickly as possible.
This is my 3rd or 4th visit to this Tires Plus and each time I've had a great experience. My most recent experience led me to write this review. Scott's customer service was awesome as he predicted my needs and scheduled me an appointment before I realized I wasn't going to make it in the day before. Harrington's work is efficient while he provides education.
If you are in the Southern MD area and need Tires plus, I highly recommend this location.
This place went downhill in customer service and quality of workmanship. I have purchased a 3 year alignment from them. Went there because my camber alignment was moved while in other shop. Pointed that out to the manager and showed him the pictures. Car wasent trucking right when turning. At check out tech was rushing me out of the store and wasent looking to answer my questions. They said that alignment was good and that the camber adjustment bolt is supposed to move when car suspension moves. They did not provide printout of the alignment. (Printer was broken for over a month because this wasent the first time I was there for alignment) . Went home, moved the camber back to old marks myself and the car is tracking 95%better from what it was. Purchased 2 sets of tires there in the past. Was very happy with them. But now they lost me as a returning customer.
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