Willard's Service Center in
Grasonville (MD)

Willard’s has got some of the best customer service out there, very responsive, always very polite, and even called to check how my vehicle was running days later! There tech Keith is very knowledgeable And doesn’t stop until he gets it fixed. This place does above and beyond for there customers, 10/10 would recommend to anyone 👍🏻

Ran over a crate. "Aquired" a hole in my right rear tire. Called a few local shops. Willard's was able to do it immediately! Bill was Very Reasonable!

I broke down going to western Maryland not far from Willard's Service Center. They towed me to their shop and repaired my truck in record speed. I was back on the road in less than 2 hours! They were very friendly and professional. Thanks again for helping me out and getting me back on the road!

I bring my car to Willard’s for regular maintenance and they’ve always been reasonably priced and professional. They went above and beyond for me today. I needed an urgent same-day repair and they told me they’d do their best to squeeze me in. They called me a few hours later with a price quote and a couple hours after that to tell me my car was ready for pickup! 10/10 recommend!

Drove up from Texas for a wedding, had wheel bearing issues, called to see when I could have it looked at, Ken ordered the part and had it there before I got there, and had it swapped out and back on the road in an hour! Customer service is always above and beyond! Highly recommended!

This company right here…. Is what ALL auto mechanic shops should be like…!… WOW WOW WOW I wish they had a 100 option on here. My family & I were driving home from Ocean City it was Monday around 11am give or take, when I heard a knocking sound that was to loud to ignore I had to pull over! I googled for a shop thank goodness I found these guys. Not only did they get me in right away, they accommodated my entire family and made sure we were all comfortable. That was just the beginning. I had catastrophic issues going on, My wheel was coming off it was a domino effect that I’ve been dealing with for months and no one can figure out what the issue is. At this point it was a parent with the issue is because it was coming apart at this point. These guys were very honest and gave me great prices, very honest & dependable shop. I was back within 24 hours to pick up my truck go as new! Best of all they did not break the bank! HONEST 💯!!!

Willard's saved our vacation! On our family's way home to Pennsylvania from the Delaware beaches, we discovered our vehicle's engine had a major oil leak that made it unsafe to drive. Thanks to Erica at the Napa Auto Parts store in town, Willard's generously squeezed us in on a busy Friday afternoon. They quickly found the problem, fixed it, and we were on way to our final destination with plenty of time to spare. We can't thank them enough for their kindness and high-quality work! (They even cleaned off all the leaked oil that was stuck underneath the vehicle.)

Could not recommend or thank them more. My truck broke down on my way to Ocean City. I called them and even though they were busy, they squeezed me in, replaced my water pump and had me back on my trip all in about three hours. Thank you very much!!

This place is the best. I was on my way to West Virginia from Delaware and my car broke down right around the corner we called Willard’s and the owner was right there to get us got us in the shop and fixed our car and got us back on the road they are very kind and they actually care about the customers thanks again y’all for helping us

They're a good and honest shop. They won't quote an expensive repair if it isn't necessary. We've been bringing our vehicles to them for over 5 years, and they've always provided prompt and friendly service. They're a shop I'd have my wife go to, and be confident they will talk to her the same way they talk to me.

They were quick in diagnosing an intermittent grinding noise on my 07 Silverado. They could have said a whole bunch of unnecessary stuff needed to be repaired, but they idenfied and repaired the exact problem. They have always provided me and my family with great service.

The guys at Willard’s are efficient, accurate, and provide excellent value and customer service. They diagnose a problem better than competitors in the area I tried that were just a little closer to home. Drop off was a smooth process, taking all my contact info and keys each time. I trusted my last 25 year old car with them, sold it and got a 10 year old car they’re taking excellent care of.

Willard's always does an exceptional job! MD State inspection completed and needed repairs done quickly! Always friendly and accommodating.

So glad we found them! It's a really a bad experience when you are trying to get home from a vacation weekend with your family and your car breaks down while getting gas! Thank goodness we were lucky to find this place online. They came out and got us going to get us to their shop. Saved us money on a tow. They got the job done in a flash and did it right. The mechanic worked through his lunch to get us out fast. Super friendly staff and great service for a good price. I would recomend them to everyone. What nice people as well!

People are great and very helpful! My husband had used their services several times over the years. This time I had gotten a flat tire up the street from them. I managed to get to their shop where they changed my tire using my spare and ordered a new tire for me. The new tire was there the next day. They changed out the spare and put on the new tire and checked air pressure in all my tires at a reasonable price. I doing business with them like because they do not try to sell you above and beyond what you need and are convenient to where I live.

We’ve had two experiences with Willard’s both times have been fantastic. Figured out the issue, fixed it quickly and got the car ready to go. it’s great to have a local shop that we can bring our business to. Didn’t have to wait days like the other shops to get parts in and installed. Well done Willard’s.

I was very happy with service provided. The person was called to tow me to their location. It was very dark and dangerous on Rt 301 west bound. Maryland State Trooper called to assist me. The tow guy from Thomas Garage went above and beyond. When will send a gift because he really looked after me. I will go back and get his name. I am blessed to have met him that night!!

This was my first visit, the staff were very helpful the service was great. They were thoughtful of the way I used my vehicle. Within walking distance so very convenient as well. I will be back!

Mark Thomas is a great guy. He really tries to help you out the best so you can save money and is really considerate of everyone's personal situations. He knows what he is doing he's been a mechanic all his life and his constomer service exceeds excellent.

We went on vacation to chincoteague and on the way back our truck stopped and we were pulling a 27ft camper. There was a gentleman that said his friend owned a garage and they could tow the truck then the camper to his garage keep in mind it was on a Sunday. I had called a mobile mechanic that didn’t know what he was doing. So Willards fixed our truck and was in contact with us the whole time we had to rent a uhaul to drive the rest of the way home. I just can’t say enough about these two angels. Thank you so so much. There are truly good people out there. And the one thing that I regret is calling that mobile mechanic. Cost me more money for nothing.

Our family has only been using Willard’s because of their professional workmanship, honesty, fair pricing, and quick service. I recommend EVERYONE to them!

The service tech at Willard's found our problem and serviced our van without any previous appointment. He replaced the van battery while we waited. We were extremely happy and grateful!

This shop is amazing. They instill a sense of confidence in the work being done to my vehicle. The service is timely, the communication is amazing and the price is very fair. I won’t take my car anywhere else

These guys are honest!!! My waterheaded bro thought his fuel pump failed and was about to have a fuel pump installed by these guys and they kindly pointed out that the vehicle was simply out of gas! They poured some gas in and the car ran fine. Even after all the distraction they endured by showing customers what E means and adding enough fuel to prove their theory they were gracious enough to let this guy leave without paying a dime! I would definitely recommend them!!! Thank you Willard's!

I’m sure their service department is excellent. When I lived in the area, I had several friends that used Willard’s for all their repair needs. Would I buy another used car from the man? Absolutely Not.

I just want to say one thing Mr. Mark Thomas was a very good guy that did not leave me stranded I was broke down on 404 I called a lot of tow truck companies they would not come to me to tow my van I finally got a hold of Mark Thomas and there was not any question about it he said where are you at and I will be there in 20 minutes I asked him for a few of his business cards because I know that I would highly recommend him to toe for us anytime and the rates are pretty reasonable he made sure the van was hooked up correctly and he made sure it got where I was telling him to go for my repairs he owns a company himself that does repairs but he did not try to ask me to come with him he was very professional and I believe the next time one of our company vehicles has any issues I will use him for our mechanic and telling thank you Mark for such a fast response I will recommend you to all my family and friends as well the Roofing Experts of Annapolis will use you in the near future for our towing and possible repair service again thank you for such a fast response and not leaving me stranded on that highway for a long time and you arrived very quickly and got me on the road Looking forward to work with you in the future thank you again Mr. Mark Thomas and your secretary was very helpful as well and a nice person to talk to you have a good secretary and tell her I said hi thank you

Highly recommend this shop! Customer service is spot on and the mechanics are great to talk to and the shop always has open arms to anyone in need. They can fix a completly totaled car to a just simple squeaky break. No one ever backs down from a challenge