What clients say about Glenn Dale Tire & Auto and Roadside assist in Glenn Dale (MD)
$3,000 later and my car is still shaking and vibrating. This is quite literally one of the worst shops I’ve been to—and that’s saying something because I have never, ever complained about a shop before. Absolutely zero accountability taken.
This is exactly why I prefer to take my business to female-owned shops. The ego at this place is insane. They act like they know everything and are always right.
When I first sent them the form from my previous mechanic, I asked them on the phone if they wanted to see the quote or the inspection from what the last mechanic had already done on the car. I couldn’t afford those repairs at the time and decided to try somewhere new because my mom suggested the shop down the street. Big mistake.
Never once did I say the purpose was just to pass inspection. Both my mother and I clearly expressed that we just needed the car working.
Then right when I’m about to pick up the car, they decide to say, “Oh, we could have easily avoided the $3,000.” Apparently they made a mistake because I sent them that inspection form. Had they simply asked for clarification when I sent it, this could have been avoided.
The smugness from this place is unbelievable. They seem to think that because they speak calmly they’re somehow above you.
When we came to pick up the car, the biggest insult was them telling us this situation is basically on us and not on them. My mom tried to express that she was upset about the communication and customer service, and the guy kept cutting her off.
No woman I have ever worked with has spoken to me or my mom like that.
I walked in and said, “I’m here to pick up my car.” He paused, looked at me, and said, “I said hello.” I stayed silent because I’m not even in the mood. He repeated himself again as if to force me to say hello back, and I asked him, “Are you my father?”
He then got up and told John, “Handle her.”
John then proceeds to mansplain that they’re a “cordial family business.” Mind you, all I said was that I was here to pick up my car and asked if he was my father. If that comment alone is enough to make you get up from your desk, then you’re not cut out for the real world or customer service.
I’ve worked in retail my entire life and have never behaved like this toward customers. I’ve also never received a complaint.
$3,000 later and my car is still shaking and vibrating.
And to make it worse, he waited until the last minute to discover the issue. Now we’re already at $3,600 and simply cannot afford any more repairs on this car. If he had simply turned the damn car on earlier, he would have noticed that it was shaking.
I’m absolutely disgusted—especially with John.
Avoid this place if you’re a woman because they like to tussle and go back and forth. It’s embarrassing.
Lastly, after they did the inspection, I asked for the price point. Apparently the “system” was down so they couldn’t send the inspection report. When my mom followed up, they started acting very weird. At that point I already wanted to take the car back to my usual mechanic, who always does an amazing job.
Instead, go to the shop at 5550 Greenbelt Road. Great establishment.
John even tried to argue with me when I supposedly called his business a “little shop,” trying to correct me like it was some kind of joke. I’m not in the mood for jokes when you’re telling me it’s my fault that I’m in this situation after paying $3,000—especially when it could have been much cheaper if they had simply asked for clarification.
I’m just disgusted.
So yes, the car is technically “fixed,” but the wheel is still shaking and the entire car is vibrating.
Embarrassing for them.
Great, quick service. Great prices. Very skilled and hardworking employees. Convenient location. Usually get my tires done here, today Got oil change done.
Paid for a plug tire they never took the tire off the vehicle just said pull forward stop an plugged it got home tire was flat they was closed good job guys.
What a refreshing change, honest and hard working, polite and good prices too. Been to this place a few times now, always polite and professional. Explained everything that needed attention to my car, would definitely recommend these guys
If I could leave ZERO stars for this specific mechanic I would! So first I would like to say the people here are really nice and helpful EXCEPT ONE. If you go here DO NOT go to someone named Nambe I’m not sure if I’m spelling it right but he’s blind in one eye. He is very rude and aggressive to the point where his coworker had to tell him to stop getting smart. I came to get my tire patched which was FORTY BUCKS, entirely too high in my opinion that’s the cost of a used tire a patch should be no more than 20 but my spare and my tire was flat and this was the closest place my tow company could take me. He tried to force me to buy a tire but I know my tires are good because I literally just came from my dealership a couple days ago for an oil change and they were all in the green. Just because I’m a female I’m not dumb, stupid, or slow and I felt I was being played with because of that. Once my tire was put back on I had to turn around and come back because my tire was LOOSE he did not secure my tire after being there for over 30 mins….so you want me to die????? oh okay. Anywho if you go here do not go to that man…he’s very unprofessional and gives poor customer service.
I recently had my Mercedes GLC serviced and I was incredibly impressed with their professionalism and expertise. From the initial consultation this team was clear in explaining the necessary work and completed it in a timely manner. I felt really confident in the service provided.
I would highly recommend this amazing shop to everyone seeking reliable and quality automotive and tire care. Thanks so much John
Came in with a nail in the right rear tire. We gotten taken care of very quickly. Couldn't ask for a friendlier or more capable group of people. From the fixers to the people at the counter. I highly recommend this business
Gave me a quote, agreed to replace the tires just to service someone that came significantly after I was there to then tell me they didn’t have the tires
Nice guys but.....Save time and just go to a reputable tire shop - couldn't even perform a simple tire balance...ended up spending extra money to get tires balanced by a reputable shop.
Based on customer service alone.. I wouldn't do it.. first comment when I asked about appointments, they said "they are busy and getting busier everyday" .. OK? But can I get an appointment? Nope... no scheduling because ppl drop their cars off all day so the only option is to drop car and go and they'll call and "let me know" whenever they get to it.. what?? When I asked to wait for the diagnostic, no waiting allowed.. Receptionist lady, seems nice but very unknowledgeable, and mechanic/owner John probably should stick with the cars and NOT talk to customers. Go at your own risk..
Completely unprofessional, they provide you zero paperwork, tell you to just show up at random times for appointments (again no paperwork) and the owner would rather argue with you instead of doing his job
They did a great job of stopping the noise from my car. They checked and rechecked everything to ensure it was safe and drivable. Didn’t feel like they were hustling and trying to run my bill up. They did an awesome job. I definitely recommend their services.
The owner John is very knowledgeable and the whole staff is friendly. I came for an oil change and to have my tires serviced (rotation, alignment and balance) because I thought they needed it. John told me I didn’t need service to my tires and they rode very well; no need to spend the money on a service that wasn’t needed. We all know many establishments would try to push a service for a dollar so his honesty is appreciated. Reasonable pricing and great service. Highly recommend!
I had slow leak from a nail puncture and I was told by another tire shop that run flat tires could not be fully patched. He said it would cost $75 for a temporary fix but he recommended replacing, so I bought another tire online. That same place was going to charge me an exorbitant amount of money just to swap the new tire for the old tire so I decided to try somewhere else. I drove past the Exxon by the Safeway and realized they had a repair garage so I called and asked how much they would charge to swap. Guessing that Exxon and Glen Dale tire are run by the same people so they recommended I go to this place. It was relatively new so I was able to get in and out with no wait.
The main reason I’m giving 5 stars is because rather than just swapping the tire, Thomas (I believe his name was), let me know the tire could in fact be repaired so a new tire wasn’t necessary. Annoyed the other place told me it couldn’t at first so I paid $375 for the new tire and had to pay to ship it back, but I still made out ok since the patch only costed $35. Thomas did such great work that it wasn’t a temp fix at all and basically let me know the other place didn’t know what they were talking about. I’ve had no issues with the tire and it’s been over 3 months. He also said the repair came with a lifetime warranty so this place is all good in my book. Highly recommend.
I dropped by here today as my brakes were making an excruciating sound. They were able to take me in as a drop in and was out soon enough to continue to my brunch. I was able to also get my headlights changed as well. Friendly staff and would recommend taking the drive from va where I reside. Thanks again guys!
I came in for an oil change and to get some of my lights changed on my vehicle and they were very busy but they communicated very well with me about when they would have time I highly recommend being any of your vehicles here. The owners are wonderful and honest so that’s alway a plus.
