Top U.S. Auto & Towing in
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Address:19715 Waters Rd Unit B, Germantown, MD, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
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Services:Towing service
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Website:
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Zip Code:20874
Working Time and Location
What clients say about Top U.S. Auto & Towing in Germantown (MD)
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David and Sal were really helpful in getting our car to start after a battery change and it sitting for almost a year. They are really nice and helpful! They definitely know what they’re doing!
Oct 24, 2025 -
I am very satisfied with AAA services. They are professionals good manors , respectful And was no waiting time of their arrival . Best service . Was good experiences before and today . I will share with my neighbors and friends and my church members and family ,
Oct 13, 2025 -
Mak saved me on the side of the road and gave me a great discount. Really saved me big time.
Oct 11, 2025 -
Excellent customer service! Genuinely nice people with superior skills. Jamal is the best and took the time to really help us out!
Oct 11, 2025 -
I called AAA for a tow and they sent Top Us towing. The driver was Mak and he did a wonderful job. He called when he was on his way and was quick and efficient. Very friendly to deal with. He towed my car to my repair shop. He even offered to take me home which was close. I had a ride so I didn’t need him to do that but it was nice of him to offer. Highly recommend!
Oct 10, 2025 -
Absolutely the best. I've used them several times to assist with tows and I'm never disappointed. Today, Mak helped me and was quick, friendly, and professional. Highly recommend. And it helps that they accept my AAA!
Oct 08, 2025 -
Worth the wait for a qualified professional, very nice and accommodating driver, it was a motorcycle tow and I came to realize that is an ordeal for tow truck companies... But they sent someone who knew what they were doing and got the job done and all was well. Would recommend.
Oct 04, 2025 -
Your driver Mike was fantastic. He arrived early, was professional and efficient and most of all pleasant and kind to us. We needed that after a pretty harrowing experience breaking down on 495. He got us to our mechanic safely in rush-hour traffic. We cannot say enough about how great he was. He is a valuable employee and should be rewarded however you do those things. Thanks so much. And please tell Mike, thanks again for us.
Oct 02, 2025 -
I would like to take this opportunity to express my heartfelt appreciation for the exceptional safety measures demonstrated by Top US Towing. While Mark with Luxury Towing was loading a vehicle on 70 Eastbound at the 144 exit, one of their trucks effectively blocked traffic, ensuring a safe working environment. Furthermore, the driver demonstrated remarkable patience, waiting until Mark had safely returned to the highway before departing. I strongly believe that more companies should strive to emulate this level of commitment to safety, prioritizing the well-being of all towers and ensuring their safe return home to their families. As a concerned family member, I am deeply worried about the risks Mark and all Tow Truck Drivers face while working on highways, where driver inattention can have severe consequences. Please convey our sincerest thanks to the driver if you have any connections with Top US Towing. Regrettably, we did not obtain the driver's name. The Family Of Luxury Towing
Sep 29, 2025 -
The driver James Ritchie was extremely helpful and compassionate and saved us money. AAA had us going to a place 40 miles away for repairs but James suggested a local place that served us very well. He saved us a couple of hundred dollars tow charge and made everything much more reasonable! Thanks James!!!!
Sep 16, 2025 -
Driver was extremely careful in handling my truck. It was clear he knew what he was doing. He checked for clearance under every bridge we went under to make sure no damage occurred. He avoided all branches hanging down so they wouldn’t hit the top of my vehicle. He was pleasant to converse with on the 1.5 hour tow. This was a AAA call.
Sep 13, 2025 -
Great service! Driver (Hector) was knowledgeable about my vehicle and did an amazing job. He was careful with the tow and I knew my Jag was in good hands. Overall, a great experience, and the tow company was timely and extremely professional!
Sep 09, 2025 -
Driver was great! , he arrived much sooner than it initially said. He waited for me to walk on my crutches up the street where my car was parked. Drove it up into the flatbed and was on his way quickly!
Sep 08, 2025 -
Top US Auto and Towing is the best. I received the best service from Mac and Jesus. They were sent to me by AAA but soon realized that the tow was not covered by AAA. Mac came up with a great plan and helped me out to save some money. I recommend this company to everyone! They have become my forever go to towing company! Great Job Mac and Jesus!
Sep 06, 2025 -
Bad customer service. AAA use this company for there roadside services. This one should be taken off the list. They indicated that they had arrived which was not true. I was setting in mu car the entire time. I call Top US to inform them the driver wasn't here...they put me on hold for 5 minutes. When I called back again they told me they could not understand me and to call back.
Sep 03, 2025 -
We were very pleased with the service from Top U.S. Auto & Towing. They responded to my call quickly. The technician was courteous and installed our battery in a short period of time. Thank you very much.
Sep 02, 2025 -
Great communication and status updates by dispatch. The driver arrived very quickly and followed my drop off instructions to a TEE. The handoff was seamless and I am very happy with the outcome. Highly recommend!
Aug 21, 2025 -
My tow truck driver's name is Korey. I was called within the first 5 minutes of requesting a tow on AAA. It was Korey calling to check in with me and get details of the tow. He is extremely nice, professional, patient, and courteous. My mom's hood flew up while she was driving on the highway. He understood the importance of getting to us in a timely manner. I appreciate the kindness we were shown because that's what the world needs today..just a little kindness. 10/10 will always recommend Korey! I appreciate you!
Aug 16, 2025 -
received a tow earlier this morning from David, and it was by far the best towing experience I’ve ever had. The driver was highly professional, knowledgeable, and courteous, making the entire process smooth and stress-free. I truly appreciate the efficiency and expertise, and would highly recommend their service.
Aug 09, 2025 -
I had an outstanding experience with the AAA tow truck service! From the moment I contacted them, the customer support was friendly and efficient, and the driver arrived faster than I expected. The tow truck driver was incredibly professional, courteous, and knowledgeable. They handled my vehicle with great care and made what could have been a stressful situation completely hassle-free. I truly appreciated their kindness and expertise, which went above and beyond my expectations. AAA’s service gave me peace of mind and showed me why they’re the best in the business. Highly recommend to anyone in need of roadside assistance!
Aug 09, 2025 -
Great service. The driver arrived quickly and I appreciate that he took care not to let the front bumper scrape the flatbed as the car has a low clearance. Would recommend this company to anyone needing a reliable tow service.
Jul 26, 2025 -
Great Service! Professional and highly recommended! My driver was very friendly and accommodating!!
Jul 22, 2025 -
Top notch! A call to AAA had Top US Auto to us in under 30 minutes for a unfixable tire. Our driver, Sherral, was amazing! Efficient & courteous, we thoroughly enjoyed the 92 mile trip home! That alone is priceless!
Jul 20, 2025 -
I had an excellent experience with Top US Auto & Towing. The drivers were courteous, professional, and went above and beyond to help me during a stressful situation. They arrived quickly, handled everything with care, and made the whole process smooth and easy. I truly appreciated their kindness and efficiency. Highly recommended!
Jul 18, 2025 -
Thank you so much!!! My car was towed within the hour I called, and the driver was very kind and put me at ease. Service was quick and extremely friendly. I would highly recommend calling them if you’re ever in a bind, they have your back!
Jul 16, 2025 -
It was late at night and I was in an area where there were no lights. Daniel showed up with his truck within 35 minutes and quickly got me to the gas station. The best part was that he waited until my Uber driver showed up. Thank you, Daniel for making what could’ve been an awful experience so much better.
Jul 08, 2025 -
They were on time, friendly and knowledgeable. They Safely secured my vehicle. In a professional manner. I would call them again.
May 30, 2025 -
My car overheated on my way to work, But I’m glad it wasn’t a big headache because I was able to call AAA and they sent out a team, top US auto, that was able to help me in about 30 minutes, honestly expected longer especially since this was around 8am I had this issue but they was quick and no scratches on the car Thank God. I really appreciate it!
Apr 01, 2025 -
I can’t say enough good things about Thyron and Top US Towing! My car broke down in the middle of the street at 2 AM, and to make matters worse, it wouldn’t shift into neutral, meaning I couldn’t even push it to safety. After calling multiple tow companies, I was told I’d have to wait until 7 AM because they either didn’t have the right truck or the proper equipment to help me. Then I found Top US Towing, and they were a lifesaver! Thyron arrived within 30 minutes of my call, which was an absolute relief in the middle of the night. From the moment he arrived, he was friendly, professional, and extremely knowledgeable. He immediately assessed the situation, explained everything clearly, and most importantly, made me feel safe during a stressful time. Thyron handled my vehicle with so much care and precision, ensuring there was no further damage while getting it loaded up. His expertise and efficiency were top-notch, and I honestly don’t know what I would have done without him. If you ever find yourself in a bind, Top US Towing is the only company you need to call, and if you’re lucky enough to get Thyron, you’ll be in the best hands possible. Highly recommend!
Feb 12, 2025 -
The tech driver was AWESOME! I was so frustrated the car just died and he helped me so much by YouTube on where the neutral latch would be since I couldn’t turn car on to put into N. He even tried jumping after we tried 3x last evening by 3 neighbors cables and all 0 engine dash lite. He was so kind and made my day!! But sad to see Range Rover towed away for few days.
Apr 30, 2024
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