Chris came by to test and install a new battery for me early in the morning; he really saved my day! He was informative and kind, and the process was super smooth. Thanks Chris!
Great AND Fast Service at the same time and sufficient. This is not normal. I was too excited when when it happened. Made the call drivers here 10 minutes or less. Perfect, great job, appreciate you. Top u. Yes.\n Well done, continue with your great service.\n And this was to unlock the car perfect
Outstanding service! AAA dispatched help and Rodney arrived in just 11 minutes. He was personable, professional, and worked quickly so I could get back on the road. Instead of just putting on a spare, Rodney actually fixed my flat tire, saving me a trip to a shop and a lot of extra time. Truly above-and-beyond service. Highly recommend!
The dispatcher called to check on my needs and a driver communicated and came to my location within 10 minutes and provided outstanding service. They made sure I was completely cared for before leaving. Highly recommended!
I called AAA for roadside assistance because my car wouldn't start after work and Top US Auto & Towing was the company that helped me get the car to the dealership to have it looked at by a technician. I am really happy with the service I received, the driver of the tow truck was even able to diagnose the problem as the starter so the technician will be able to get to work faster.
Excellent service from start to finish. The driver arrived quickly, was professional and friendly, and handled my car with great care. Pricing was great with AAA and everything was explained clearly. Highly recommend this towing company for reliable and stress-free service!
I’ve had AAA for many years now, and had a battery issue with my newest vehicle. Two AAA service agents came within 10 mins. of the call, tested, and changed the battery, helped me with the interior light settings so that the the lights do not accidentally stay on again. They even attempted to help me with Apple car play, since it is a new feature for me and was not in my last car. I appreciate all the assistance and responsiveness - Definitely reinforced the value of having AAA, Thank you!
Hands down, amazing service. I came out of town to visit my sister and my car decided to completely die. Tommy, from pro auto, called and reassured me that he’d be there quickly and efficiently. I was so happy and stress free because he was able to keep me updated regarding the progress and the issues. Thank you very much to Tommy—very professional and kind.
This was EXCELLENT service. Driver arrived on time, was professional and friendly and got the battery started in about 15 minutes. His name is Chris and he’s a great representative of your company. Thank you
OMG, my tow driver Travis is a saint! He quickly came to assist me with gas when I ran out I happened to be stuck at my job. He went above and beyond his job to help me out. This is the best towing/roadside assistance company I've ever come across. Travis made sure my tank was full and I am super grateful!! God bless you
From a person that's in the customer service field, the tow truck driver that I had today went above the call of duty. I had a rough day and was just waiting to get back home on Thanksgiving Eve. I was able to meet Brent. When I tell you that he was probably one of the nicest people that I've ever encountered that would be an understatement. Not only was he professional but he made a day that was bad for me turn into actually a good day. I hope that he is able to be promoted and only good things comes his way as well as the company. I will certainly recommend this company to anybody that may need help.
Great experience with AAA and US top auto today. Old tire in the front of the car blew out on 495 and had to go to the shoulder to call AAA. Everything on the App was easy and I got a tow truck from US Top Auto in less than half an hour.
Hector and Sal were great! Sal set up the car skillfully and safely (still in training Hector told me). And we all got on the tow truck on the way to the car shop. These two are not only great at their work but fun to be around too. Made this depressing and scary morning a bit more cheerful.
I’ll probably upgrade my AAA membership because of the good experience. Stuff like this doesn’t happen often but when it does having some “insurance” makes all the difference in the world.
The tow truck driver was very professional and friendly. He was also very helpful and was even showing me little tips and tricks for the future. Hands-down, one of my best tow truck experiences I’ve ever had.
I wanted to call but, wasn't sure which location this gentlemen worked at but, I certainly hope this gentlemen’s management can awknowledge what Juan did for our family. We are AAA members and Juan’s company was sent out to help tow our vehicle in a rather low clearance parking garage. This car was on the third floor and my husband and I were in shambles on how to remove this car as our leasing office needed the vehicle moved.
Juan arrived much earlier than the ETA and was incredibly understanding that my husband would need a few minutes to meet him down there. I just had a biopsy done on my arm and have a little infant. So, I was not much help being on bed rest. Only cleared to care for baby. He was so understanding and patient. He was very creative and helpful with troubleshooting getting the car out of the space and out of the garage. It was a blessing to get the “car is out of the garage” text. Juan, by just doing his job with compassion took so much stress and weight off my shoulders and certainly my husband’s. He was so personable and made probably one of the most stressful adulthood experiences, effortless. My husband is military so needless to say, this was not how we expected our day to go. But, thanks to Juan. This didn't take away from a day to spent with our family. I genuinely hope he gets to spend plenty of time with his.
Juan, thank you so much! I genuinely hope the company awknowledges your hard work and the empathy you give to those in stressful situations. Your kindness is so very needed in the world today and we are forever grateful.
David and Sal were really helpful in getting our car to start after a battery change and it sitting for almost a year. They are really nice and helpful! They definitely know what they’re doing!
I am very satisfied with AAA services. They are professionals good manors , respectful And was no waiting time of their arrival . Best service . Was good experiences before and today . I will share with my neighbors and friends and my church members and family ,
I called AAA for a tow and they sent Top Us towing. The driver was Mak and he did a wonderful job. He called when he was on his way and was quick and efficient. Very friendly to deal with. He towed my car to my repair shop. He even offered to take me home which was close. I had a ride so I didn’t need him to do that but it was nice of him to offer. Highly recommend!
Worth the wait for a qualified professional, very nice and accommodating driver, it was a motorcycle tow and I came to realize that is an ordeal for tow truck companies... But they sent someone who knew what they were doing and got the job done and all was well. Would recommend.
Your driver Mike was fantastic. He arrived early, was professional and efficient and most of all pleasant and kind to us. We needed that after a pretty harrowing experience breaking down on 495. He got us to our mechanic safely in rush-hour traffic. We cannot say enough about how great he was. He is a valuable employee and should be rewarded however you do those things. Thanks so much. And please tell Mike, thanks again for us.
Great service! Driver (Hector) was knowledgeable about my vehicle and did an amazing job. He was careful with the tow and I knew my Jag was in good hands. Overall, a great experience, and the tow company was timely and extremely professional!
Top US Auto and Towing is the best. I received the best service from Mac and Jesus. They were sent to me by AAA but soon realized that the tow was not covered by AAA. Mac came up with a great plan and helped me out to save some money. I recommend this company to everyone! They have become my forever go to towing company! Great Job Mac and Jesus!
Great communication and status updates by dispatch. The driver arrived very quickly and followed my drop off instructions to a TEE. The handoff was seamless and I am very happy with the outcome. Highly recommend!
My tow truck driver's name is Korey. I was called within the first 5 minutes of requesting a tow on AAA. It was Korey calling to check in with me and get details of the tow. He is extremely nice, professional, patient, and courteous. My mom's hood flew up while she was driving on the highway. He understood the importance of getting to us in a timely manner. I appreciate the kindness we were shown because that's what the world needs today..just a little kindness. 10/10 will always recommend Korey! I appreciate you!
I had an outstanding experience with the AAA tow truck service! From the moment I contacted them, the customer support was friendly and efficient, and the driver arrived faster than I expected. The tow truck driver was incredibly professional, courteous, and knowledgeable. They handled my vehicle with great care and made what could have been a stressful situation completely hassle-free. I truly appreciated their kindness and expertise, which went above and beyond my expectations. AAA’s service gave me peace of mind and showed me why they’re the best in the business. Highly recommend to anyone in need of roadside assistance!
Top notch! A call to AAA had Top US Auto to us in under 30 minutes for a unfixable tire. Our driver, Sherral, was amazing! Efficient & courteous, we thoroughly enjoyed the 92 mile trip home! That alone is priceless!
It was late at night and I was in an area where there were no lights. Daniel showed up with his truck within 35 minutes and quickly got me to the gas station. The best part was that he waited until my Uber driver showed up. Thank you, Daniel for making what could’ve been an awful experience so much better.
My car overheated on my way to work, But I’m glad it wasn’t a big headache because I was able to call AAA and they sent out a team, top US auto, that was able to help me in about 30 minutes, honestly expected longer especially since this was around 8am I had this issue but they was quick and no scratches on the car Thank God. I really appreciate it!
I can’t say enough good things about Thyron and Top US Towing! My car broke down in the middle of the street at 2 AM, and to make matters worse, it wouldn’t shift into neutral, meaning I couldn’t even push it to safety. After calling multiple tow companies, I was told I’d have to wait until 7 AM because they either didn’t have the right truck or the proper equipment to help me.
Then I found Top US Towing, and they were a lifesaver! Thyron arrived within 30 minutes of my call, which was an absolute relief in the middle of the night. From the moment he arrived, he was friendly, professional, and extremely knowledgeable. He immediately assessed the situation, explained everything clearly, and most importantly, made me feel safe during a stressful time.
Thyron handled my vehicle with so much care and precision, ensuring there was no further damage while getting it loaded up. His expertise and efficiency were top-notch, and I honestly don’t know what I would have done without him.
If you ever find yourself in a bind, Top US Towing is the only company you need to call, and if you’re lucky enough to get Thyron, you’ll be in the best hands possible. Highly recommend!
ABOVE & BEYOND SERVICE! My car’s headlights were flickering and became hard to steer. Truly lifesavers being a really late tow relayed from AAA roadside in Bethesda, MD. Thanks Thyron for employing such exceptional expertise, caution, and finesse with my car. And thank you Top U.S. Auto for taking the call. W’s ⭐⭐⭐⭐⭐
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