Would not recommend using the service department here they did warranty work on my car and now I’m having the same issue that they fixed which supposedly they fixed and now I have to come out of pocket and pay for work that they fixed supposedly.
I bring my VWs here for service because of the quality of work and attention to detail, especially from top mechanic Jon Zick. Jon has taken good care of my vehicles over the years and always has given good solid advice in certain mechanical situations that have arisen in the past. The remodel looks great
Teena was great in the beginning of the sale. I got a good trade in for my old Jetta and was looking for a Passat to buy. I found my car I wanted here for a good price and I was happy with my selection. Things really went downhill after the sale was completed and they got their money. It was a hassle to get everything completed on the car. It has been 3 weeks and I had to show face in order to get a confirmation that they will even give me a 2nd key with them trying to tell me that my car wasn't even certified pre-owned and it wouldn't come with a 2nd key until they had to re pull my VIN to verify they owed me it. Teena goes to the manager to ask if it is certified and he just shrugs his shoulders while spitting tobacco in a cup. There were scratches on the car we agreed to getting fixed prior to the purchase and 3/5 were properly fixed with what looked like an added scratch on my driver side door when I got it back from buffing way too hard. Then on top of everything the cars battery is low from sitting and died while I was driving and I had to come in for them to handle that issue and they didn't want to handle any of the cost for a car I bought less then 30 days ago at first until I stated the very short time it has been since I had it. Basically everything before hand was great but the back half of this purchase is very frustrating and I’m taking a day out of my schedule to get a car with 40000k miles serviced less then 4 weeks after I bought it.
Tina is a rock star. I called to see if a used Jeep was available and she had it pulled and ready before we got there. She was juggling 2-3 buyers but never let anyone wait long. She get everything done, detailed, and SOLD. Go see Tina if you need anything. Thank You for being great.
Had a great time buying a used 2016 infiniti Q50S from the lovely Mrs.Teena Cardoni. She was a pleasure to do business with and made the process very smooth. Thank you to the Volkswagen of Fallston.
Great service department. Couldn't have done the service any better myself. Prices are the best in the area. Even installed my front license plate holder at no charge.
TEENA, she is the best my wife and I have had nothing but trouble finding a new vehicle to fit our needs! Here's were Teena comes in I called there told her what was going on! She helped me find the car of my wife's dreams. She was so emphatic to my wife as my wife's family is dealing with health issues! I can't say enough about Teena go see for yourselves!!
Contrary to what Google Maps says, they are not "permanently closed" They just changed their name from "Cook VW" to "VW of Fallston". I got parts there May 2022. Surprising for a dealership, oil and filter there was cheaper than Amazon.
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