Advance Auto Parts in
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Address:1202 Agora Dr Ste A, Bel Air, MD, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:21014
Working Time and Location
What clients say about Advance Auto Parts in Bel Air (MD)
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Everytime I need something I find it here - the folks are friendly, and I've taken advantage of installation and code reading a few times.
Oct 16, 2025 -
Bought a battery there and although the website stated that installation was available it was not to be. However, I was given the tools I needed to install it myself. That was greatly appreciated.
Aug 07, 2025 -
Refused to honor warranty as they couldn’t find ANY parts under the phone number I’ve had and used for 20 years. The person helping me seemed indifferent and when I left, I felt like they could care less and that they thought I was a scammer or something. A surprising experience to say the least. If you expect to EVER need to warranty anything, don’t come to Advance Auto. I’ve been a loyal customer for ages but NEVER again - how can you trust their warranty if they just say “Oh, we have no records of any warrantied parts”. Spend money at RockAuto or someone cheaper and better. EDIT: Advance Auto replied and instead of trying to help, they just “hope to do better next time” instead of honoring their warranty OR investigating why my purchases aren’t in their system, including other UNDER WARRANTY parts? This is why you should spend your money elsewhere. Well done customer service team, high fives all around for “addressing the issue”!
May 18, 2025 -
Just left here where I had a older gentlemen , just saying that because everyone else was young ..ha. He helped me with a battery exchange and was helpfull and listened to my explanation of what I was experiencing and didn't try to discount my information. Helpfull and got me on my way. Thats why I shop here thanks
Apr 02, 2025 -
Recently I had to go get a battery replaced for my key fob. I was very disappointed, at the lack of service. I used to rely on this store, but it’s just not the same. Really gone down hill. Sad.
Mar 26, 2025 -
They need more drivers parts take way too long to arrive and they always have one driver due to not having enough hours to have two drivers a day please just give the drivers more hours so we can see our parts in a timely manner and not make people upset who have to wait for the parts
Jan 23, 2025 -
I don't know who this guy was but he was very rude and when I asked for a Fire Dept discount he snapped, "We don't give fire dept discounts, only military. I'm the MOD here, who gave you the discount because now I am pulling all the receipts and this won't happen again!!" I never saw this guy before because all the other guys are helpful and courteous but this guy was downright RUDE and since I spend HUNDRED'S of Dollars every summer o my cars if I ever see this guy again I will walk out and spend my money elsewhere. This MOD needs to take a course on how to talk to PAYING CUSTOMERS because he sucks at customer service!!! (He was on Friday Night 5:30pm by himself, probably no one wanted to work with him!!!!)
Oct 19, 2024 -
AAP folks always super helpful finding the right part for the vehicle being worked on. Had an issue with the email receipt even after reentering my email. Associate worked through battery core return without receipt & without hassle. Always a positive experience @ AAP.
Jan 28, 2024 -
Lots of items to choose from. The staff was friendly, knowledgeable, and helpful.
Jan 01, 2024 -
Liz and Tage went above and beyond helping me with a kind of complicated headlight bulb. Super friendly and helpful. Thank you guys!
Nov 15, 2023 -
Walked in and drove away with a new battery within 10-15 minutes. Gabe provided exceptional customer service from the start. He explained the details of all available options with a no nonsense no pressure approach. Once I chose the battery, Gabe took care of the installation, working quickly but effectively. I definitely recommend this location!
Feb 13, 2023 -
Buy something online for $70. Under full warranty. Take it back for direct replacement. Get back $35. Have to pay $70 again before you leave the store. Then talk to online customer service for a hour to get a credit. Need to fix that it's all one company. Or change the name to 2 separate. Not the clerks fault....Management failure!!!
Jan 04, 2023 -
Always fast efficient service and courteous staff! Love placing online orders and they have them ready on a cart when I arrive and offer to help load up the vehicle! Won't go anywhere else!
Jul 15, 2022 -
This is one of the Advance Auto stores I frequent. The staff is always friendly and helpful. The do offer free install services as advertised for some items. They also always have your online pickup orders ready to go.
Aug 18, 2021 -
Went in for a new battery and Mike went above and beyond to help me. Accessing the battery in my vehicle is very difficult but he was able to complete the job perfectly. Thanks Mike for the great and timely job. They are lucky to have you.
Jun 30, 2021 -
Hit or miss. Lines take too long to move. They usually have all the tools and materials but a 5 minute visit can take up to 25 minutes. Hurry up!
Mar 09, 2021 -
If I could give a thousand stars I would. After going to several auto parts stores looking for a specific battery I came across Advance auto in Bel Air, Md. Although they did not have my battery they had a comparable one for my truck. Not only that but they offered free install of the battery on a Sunday to boot. The employee, Ron, recommended the Die Hard platinum, which came with a 4 year factory warranty. He also recommended new washers and a grease lubricant which would prevent corrosion. This service was performed right out in front of the store. The overall experience was amazing! As a owner of a local business I would be proud to have an employee like Ron. He was personable, professional and went way out of his way to provide great service. Hats off to Advance Auto and Ron!
Sep 13, 2020 -
Went in to have a diagnostic test done on car electrical system. Mike was very helpful and knowledgeable. Battery was running low on voltage, got me setup with a new battery and on the road in 30 mins! A lot cheaper and quicker then going to dealership. Thanks Mike, appreciate your honesty and help! I will definitely be going here in the future for other auto needs.....
Apr 17, 2020 -
This specific store was close to me while staying with my son. I needed a battery for an old "beater" truck. The store tested my old battery; too low to take a hotshot. You probably can't find a battery under $100 these days. Looking to let this truck go, so needed to get it started. Ended up spending about $118. Good deal compared to running around or to returning the old Diehard to "that" store.
Feb 06, 2020 -
I get that you don’t want to work, none of us do. But if a customer walks up to you and says , excuse me I have a question, that means actually turn around and address them accordingly!!!
Oct 09, 2019 -
If you're not loyal to a specific brand of oil you can always get a decent price on oil/filter combo deals.
Aug 12, 2019 -
So I just left there. With a big smile on my face. I went to replace my truck battery. Two gentlemen came out to do it. One was in training. We had fun. Lots of laughs. Two great kids!
Jul 27, 2019 -
This shop has a good selection and usually has discounted prices. However, I recently ordered brake pads for my 2016 Mazda CX-9 and they gave me the wrong ones. I took them back to the store and they could not find the proper size for my front pads. They said they could match them up if I brought the old pads in, but how am I supposed to do that unless I have a spare vehicle to drive over. I was disappointed in the lack of comprehensive knowledge and capability to research my vehicle. I don't think I'll be returning here for specific parts.
Apr 11, 2019 -
Mike, Amanda, Russ, Adam, Justin all make this Advanced the best place to purchase car parts in Harford County.
Oct 16, 2018 -
Great store, knowledgeable staff who are ready to help with everything needed and find any part needed for my vehicle, they also have great deals when you order online a d pick up if you do not want to wait for free shipping, I always go to them first for auto parts and accessories
Jul 03, 2018 -
Upon entering Advance Auto, I was greeted by a pleasing aroma for various air fresheners, leather conditioners, and various other chemicals that one might find in a meth lab. I proceeded to the tool aisle and browsed their fine selection of hammers. The one that really caught my eye was a 16 ounce ball pein, manufactured by the world renowned tool company Autocraft.I Holding it in my hand, I felt its hard hickory handle, it's cold smooth head, polished to perfection by a skilled Chinese artisan; enthralled by the quality of it, I just couldn't stop shaking it. As someone who has beat off a lot in his life, I can attest that this was an amazing hammer. I feared looking at price tag of this stunning replica of Thor's hammer, My heart sank..... $10.99, SOLD! I headed to the checkout, the man in front of me smelled of Indian food farts. I paid my fee for the privilege of owning this amazing piece of engineering. Headed home and beated off.
May 04, 2016
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