What clients say about Koons Volvo Cars White Marsh Service Center in White Marsh (MD)
I had a wonderful experience here at Koons Volvo of Whitemarsh!! Me and my wife were in a bad situation both of our cars broken down and unable to use with one of us left in a rental. The staff and managers here worked with us with the numbers and we left out happier than we ever could!
I brought my car in for the 30K mile service. I expected it to take a couple hours, however by the time I got home a finished my first cup of coffee. Dan called to tell me the car was ready. 5 mins later, I called back to have him check the interior light; he willingly did so and advised it would be resolved when I came to pickup the car. Dan was great and very accommodating. Excellent service!
I’ve been leasing and servicing my Volvo at this dealership for some time now and have always had positive experiences — until this most recent visit. Unfortunately, this was the first time I felt genuinely let down. I’d like to outline a few key concerns:
1. Unexpected Alignment Charge: I brought the car in to have one tire replaced, which was agreed upon. During a phone call, I was told that an alignment would be done. However, I was not informed that there would be an additional charge, nor was it explained why an alignment was necessary — especially given that the other tires showed no signs of uneven wear. This felt like an unnecessary upsell, and I was disappointed that no one communicated this beforehand.
2. Tire Pressure Not Reset: When I picked up the car after two days, the tire pressure monitoring system had not been reset. When I asked about it, the service advisor simply said, “I guess it didn’t take when we did it. You just need to press the reset when the car is stationary.” If the car was with you for two days, couldn’t this have been checked and corrected before returning it to the customer?
3. Car Was Not Washed: In the past, my car was always returned clean after service. This time, it was not washed. While not a critical issue, this small gesture had always been appreciated and helped reinforce a positive experience.
4. Hybrid Returned with Zero Charge: I drive a hybrid, and the car was returned to me with zero battery charge. Again, considering the car was at the dealership for two days, would it not have been reasonable to plug it in? Especially since your dealership sells charging equipment and specializes in hybrid and electric Volvos? This small extra step would go a long way toward enhancing customer satisfaction and encouraging positive reviews.
I am giving it 3 stars because Jen saved your day: Jen arranges my loaners and always offers exceptional service but that is where it stoped this time.
I share this feedback not to complain, but in the hope that it helps your team maintain the high standards I've come to expect from this dealership. I sincerely hope my next visit will restore my confidence in your service.
Always a great experience here! Everyone is so friendly and helpful! The only place I trust with my Volvos in Maryland! AJ was great at my last service appointment :)
Bought my XC90 at Koons Volvo Owings Mills. I was not happy they moved to White Marsh - making my journey from 12 miles to almost 40 miles! But I was happy to find out about their Valet Service - by which they will pick up my car at home - leave me a loaner - and return my car after the service! I didn’t know about it for this service but hope to take advantage of this for any future service issues. This service visit was excellent. Had an issue with my On Call service module and it was covered by my extended warranty! Also - they were able to provide me with a nice discount on my yearly renewal of my Volvo On Call App - which was great! Overall I enjoyed my visit and would recommend Koons Volvo Cars White Marsh Service Center!
The 40k service that Koons of White Marsh provided was top tier. They sent a concierge with a loaner to switch with my car. I received text and email updates during the entire process. Everyone I spoke with on the phone was friendly, knowledgeable and patient. I highly recommend this place!
Recent purchase of my Volvo XC90 through Koons Volvo White Marsh, MD. The purchase was seem less and everyone involved - at Koons- was extremely professional. Love this car. Thank you Koons Volvo.
I purchased a pre-owned Volvo out of state. This was my first visit to koons. Jacob went above and beyond with helping me get my vehicle on the road and making me feel welcome to the Koons Volvo family! I'll be sure to requeat Jacob to be my service advisor for all of my future visits. And this isn't a BS review either! He's a cool dude for real
Jake and the service department as a whole were great. Very convenient with the loaner/vehicle pickup and great communication throughout the diagnostic process. When the car had to be totaled, they provided great insight and guidance on what to expect and worked smoothly and promptly with the insurance company. I really enjoyed working with Jake especially and his willingness to share his personal and professional recommendations and perspectives.
I had an excellent experience with Volvo’s service department. From the moment I arrived, Larry was very professional, friendly, and attentive. He kept me updated throughout the process and made sure I understood what was being done on my car. The service was completed on time, and my Volvo runs perfectly. I really appreciate the level of care and attention to detail, definitely the best service experience I’ve had.
Am always appreciative of the friendly and thorough service I get at Koons Whitemarsh. Have nothing but really good experiences there the 5-6 times I’ve been there since buying a Certified used Volvo two year ago. This time I took advantage of their concierge service that picked up my car and gave me a brand new hybrid loner vehicle. I am about 15-20miles from the dealership so this was just a great experience. Everything went perfectly.
Kevin has been awesome to work with. I bought a 22 Honda pilot 25,000 miles on it. It’s a great car. Kevin was such a great sales person. I would look there again for another vehicle if and when I need it thank you.
I always appreciate the service at Koons. My husband and I are a tag team and Koons doesn’t mind discussing things with us both (sometimes more than once). We have had Larry twice and each time he was great. Super friendly and most helpful. I’m not sure if he goes over and beyond just because Volvo as a whole seems to provide that type of service but he definitely embodies that spirit and does Volvo proud.
This was my first service visit since purchasing my car. Larry was my service advisor and great to work with. He was friendly and professional, clearly explaining the service process and what to expect. I had some concerns with my vehicle and he was able to answer my questions. For one of my issues, he was able to arrange for one of the mechanics, Wayne (also great to work with), to drive with me in the car to see if the issue was reproducible. I am very happy with the service at Koons Volvo White Marsh.
I recently had my car serviced at koons Volvo White Marsh, and as always, the experience was great. I missed my appointment because I didn’t receive a reminder, but rescheduling was quick and easy. I was able to book a new appointment right away with Charlie at a convenient time.
I’ve always had Charlie as my service advisor for my annual maintenance and he consistently provides excellent service. He’s honest, straight to the point, and thorough in explaining what my car needs—and what it doesn’t. He also goes above and beyond by keeping me updated throughout the process.
Overall, Volvo White Marsh has always delivered top-notch service, and Charlie’s professionalism and dedication make every visit smooth and stress-free. Highly recommend!
I was quite satisfied with my recent service visit from start to finish. I want to highlight the young man who assisted me during checkout; he was very friendly and courteous. We even completed the transaction with a handshake, which felt refreshing and personal. This gesture left me feeling valued as a customer and showed that he truly appreciated my business.
I recently had my Volvo serviced at Koons Volvo, and the experience was outstanding! From the moment my vehicle was picked up , the staff was welcoming, professional, and efficient. The service team took great care of my vehicle, ensuring everything was handled with precision and care. They kept me informed throughout the process and had my car ready on time. I truly appreciate their dedication to customer satisfaction and high-quality service. Highly recommend Koons Volvo for anyone looking for top-notch care for their vehicle.
Sometimes auto repairs can be unexpected, but I honestly feel that the Koons service advisors and mechanics pride themselves on ensuring that your vehicle is well maintained. I also appreciate that they spend time explaining everything (which lowers your anxiety level) before any repairs have been done. Also, your assigned service advisor is in constant communication with you via phone and even text messages. Larry is helpful, personable and fair! I do believe that he worked in my best interest to complete repairs that were under warranty and to ensure that the additional repairs outside of that were truly necessary. Kindly enough, they also provided a courtesy loaner for the entire time that we needed transportation. Thank you!
I recently purchased my first Volvo from Koons Volvo and it was an excellent experience. Kevin, my salesperson, was incredibly attentive and friendly throughout the entire process. He provided top-notch professional service and made the buying experience enjoyable and stress-free. I highly recommend Koons Volvo for anyone in the market for a new vehicle. He personally brought the car right to my job site! How amazing is that?
I can’t say enough good things about our experience at the service center. Our brand new Volvo stopped working in the Baltimore tunnel during a road trip with our dog. I called Koons and they told me to bring it right over. We arrived 1.5 hours before close on a Friday night and they couldn’t have been nicer and more accommodating. They took us right in, stayed past closing time and made sure our car was fixed so we could continue our road trip and make it to a wedding. We live in Washington DC and will now travel the extra distance to have our car serviced at Koons.
Exceptional experience. This being my first Volvo they have exceeded my expectations to this point. Having a background in the automotive world helps me navigate automotive world. They answered all of my questions and concerns with authority and their knowledge of the product line. I live outside of Annapolis and I still make the trek to them because of the experience.
The service department was very quick and thorough with fixing my 2008 Volvo C70 convertible. They worked with me to find the most cost effective solution. I love the open and honesty from the service team.
Gary was extremely helpful, professional and patient with me as I asked questions about various Volvos on the lot. He made sure I was able to make my dream car purchase with all the features for the right price.
Great service to get my car ready for delivery since I was coming from out of state. Highly recommend buying a car from Koons Volvo. You will not be disappointed!!!
This is my second time having my Volvo serviced at Koons and yet again, they friggin crushed it. The first time was for a "haunted mirror" that research showed many people were experiencing. But unlike a lot of their experiences Koons brought in a regional specialist instead of just throwing parts at it. Today's experience was for a creaky liftgate strut. I called service at 11am, I had an appointment for 1pm that day, and the car was fixed and cleaned by 2:30pm. Not a quick grease job or arguing about whether or not it needed replacement, just a hot cup of coffee, a short wait, and a chat with Larry Bond, the best service writer I've had the pleasure to work with. I've referred a bunch of friends and family to Koons Volvo and this just makes it easier to feel good doing so.
VIP; they picked up my vehicle from my home, was willing to provide a loaner car I got a call saying we have your vehicle and we will email you with any service information. also gave me a phone number to contact them Direct whether it was over the phone or text message my vehicle was ready in 3 hour and they call me letting me know they were about drop off my vehicle that simple!
I know that when I first bought my Volvo, the old Volvo crew made us feel like we weren’t just a number. Now it’s different, every time nearly $1,000 of services recommended every time. Not to mention, loaner services… how can I leave the vehicle with 200+ miles till empty and get it back with 10 miles till empty but be expected to refill their loaner vehicle at a higher fuel cost if not the car wasn’t at the same full level. The fact that it was okay to leave a car at 10 miles till empty is completely unacceptable and the whole experience changed since I got my Volvo within the last 5 years… nothing beats the service Talia and Dean provided. Could of re-sold my car for a cheaper one since I work from home now but their service made it worth the higher cost! I didn’t know if I would have enough fuel to even make it to the gas station! Like WTH!
I had a great experience at Koons. Gary Harris was a very professional and polite sale person. I did not have ride to the dealership, so he surprised me by arriving to my house with the car I purchased. The finance team secured me with a great deal. I recommend this dealership for your next car.
My car goes to Koons white marsh for service. Overall the work is good, but the details sometimes lack…. This time I still have a service alert and no one from the location has responded in the last 5 days to fix the issue.
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6259 Days Cove Rd, White Marsh, MDWaste management service
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