Platinum Auto & Truck Center in
White Marsh (MD)

Quick , Easy, and Friendly. Chris J handled everything for em making sure I was ready to go. Very understanding and respectful.

Have been dealing with this company for the pass few months. There were issues with the vehicle that they said could be fixed but a appointment was needed, after having a appointment they claim that they could not fix the vehicle and that we would have to get it fixed ourselves. In side service with two of the lady employees was so so. The owner made racist remarks towards my husband for being a black man. He also refused to hear that his staff made multiple mistakes even when the staff admitted to making the mistakes. No one should have to endure the gross treatment that is displayed at this company.

Loved everything about this place. Cherri was really great to work with and was truly the only one willing to take the time to actually get me in a vehicle. Other dealerships didn't call me back but Cherri kept checking in and making suggestions. I'm very happy with my vehicle purchase and would definitely recommend them. I'd also add that I took the vehicle for a test drive and noticed the brakes were bad. As soon as I said something, the mechanic came out and ordered the parts. While I finished the paperwork, the car got new brakes. I've NEVER had that kind of service before. :)

Terrible. My boyfriend got a X5 a couple months ago and the car had several problems. So of course as anyone would, he took it to the dealer in hopes that it would get repaired, specifically there was water in the doors which should be easy to drain, we’re knowledgeable on autos and love cars, once the car was ready to be given back to him, the dealership said they took out “plugs”, they did nothing. We checked the car and there was still water in the doors, they did no maintenance on the car in the days we left it with them and they said their mechanic doesn’t care cause they’ll be leaving, the manager whoever she is felt stupid of course when it was checked and there were no fixes done. So why have somebody who’s careless of their job work on cars we’re paying for? We regretted getting the car here and definitely let our community know and some shared the same experience before. Don’t come here if you love cars, waste of time.

My experience was amazing! If you are in need of a car ask for Cherri. I walked into the dealership uncertain about whether or not I was going to be able to walk out with a car; however, Cherri gave me a few options and I was able to find the right car with a stress free warranty for my needs. The actual car buying process was stress free and very straightforward. Cherri is an amazing salesperson who looks out for her customers. I love my new blue car!

They were not very honest or professional. UPDATE!!!! Thanks for allowing me to update this review. I saw the owners response to my earlier review. He said that he couldn't find me in the database. Well i informed him that it was my wife, that had such a bad experience at his dealership. I was then informed of the transaction mix up. It seems as if the salesperson and finance manager that was handling our deal. Was NO longer employed there! And that's why our texts were going unanswered and we were not getting any returned calls. So basically my wife's transaction had somehow gotten over looked. I believe it was just a honest mistake and the owner has invited us back. Plus guaranteed me, that he will personally handle it. I really appreciate and respect that!

I was super nervous to buy from an independent dealership. But my mind was quickly changed the second I stepped into the office. There was no pressure, no shadiness. Nothing but honesty and the truth. Sheila and the team went above and so far beyond to make sure I got to take one of my dream cars home. The process was tough but they are like magicians! 150% satisfied with every single thing about Platinum Auto & Truck center.

I met with sara and she was so professional and so polite, this place is so bright and full of life. I love my purchase of my new car, me and my husband have been looking for a new vehicle for a while and we finally was able to ride home in something that was stylish and reliable. Again shout out to sara! Thank you for reaching out to me and helping me and my family get into something we love!❤️👍

This is the best darn establishment i done ever been to i got my F150 the same day my wife loved it we came back in February and got my daughter a car and it’s running great! soon as you walk in you can see the respect from the employees and the whole atmosphere. If you’re looking for a reliable car this is the place, even for first time buyers my daughter was able to get hers there with nothing on her credit

The service is great! Love the owner pat and the finance manager brendon is a doll i definitely will be recommended this my nephews and nieces for all there car needs they help me out so much and i was really down bad my credit was insane and they still where able to get me into something that fit my needs angie and ian also helped me out so much through this process its never felt such like family helping families i love the environment and staff and just the respect they have here. My heart is so full of love for these people and the the way they are here to help out people like me.

Buying a used car can be a scary proposition. On one hand You're excited and can't wait to show it off, but on the other hand you can't help but wonder how this automobile was treated before you slipped behind the wheel. I purchased a SUV Ford Escape from platinum. I had several issues with the vehicle. Ian was my salesman and he was extremely sympathetic. So much so, that he contacted the owner, Pat, who personally reached out to me. Pat had just had his 1st baby and still took the time to ensure that I was being taken care of. My point is, that even though things did not go well with my Escape. The guys at Platinum auto did not abandon me. That's why I gave 5 stars. I appreciate the effort! Things don't always go your way, but it's nice to know I choose a dealer that cares. Thanks, Don

Bought an 09 ford platinum before New Years. Ian was great to deal with, communication from him through out the whole buying process made it go smoothly. After purchasing the truck I took it to them to do warranty work after I noticed an issue, even when they had it they noticed the tire pressure sensors were faulty and took care of it for me. Angie in the service department gave me updated the whole time it was in the shop. Will definitely be using them in the Future for service and sales highly recommend using them!

Bought a sweet 2011 Tahoe from these guys. Good price, good condition. Dealer was very willing to work with us. Found a few questionable things with the vehicle, brought it up with the group at platinum and they did a fantastic job putting any concerns I had to rest. Just a great dealership! A+!

Dont come here to buy anything at all. They have cars that look beautiful from the outside but are not good in the inside. I brought a car from here and only had it for one year and it needed a whole new engine. With all the fees I could have brought a brand new car from the dealership. Please don't waste your time learn from my mistake and don't buy from this place. And they all seem so nice until you have a problem with your car.

The experience was Okay. I came here with a friend so i could help him look at a car about a month ago. The people we initially spoke to were very kind . If i had their names i would say who they are . The only person i disliked was Matt. He’s a Typical Car Salesman who’s only interest is to make money. No doubt he thought we were uninformed when he saw a couple of young guys. He completely brushed aside the cars we were looking for and was pressuring my friend to buy something he didn’t want. He even condescended him for wanting the car we initially came there to check out. Looking back i’m glad my friend didn’t come out with a car from them , it seemed like matt wasn’t standing by the quality of the car we went to check out. I know you want to sell cars but theirs better ways of doing that. I left the place with some mixed feelings. All the other people are great.

Purchased a truck a couple months ago and was told it was in great condition. It looked rough, but it was a work truck so I didn’t care about the aesthetic. After about a month, I noticed a huge hole in my power steering hose. Every time I poured fluid in, it immediately came out under my truck. Then, not too long after, my serpentine belt snapped while I was driving. When I took the truck to my mechanic, he told me there was a bunch of other issues & that it was highly unlikely I could’ve neglected the vehicle in such a short amount of time to cause all the damage there was. He said there was absolutely no way this truck could even pass inspection, due to mechanical and aesthetic issues. I can’t believe it was sold to me! Ultimately, I got got. It is what it is. Just make sure you know or have someone who knows about mechanics with you before you buy from here!

I purchased a truck about a month ago. Paid Cash. It appeared that everything was okay, the staff was courteous at the time of purchase. Got my mechanic to look it over within days of purchase. Called back because the wheel bearing was bad. I let them know and they gave me the run around and are not even trying to fix it and top it off both of the hub and bearing is bad. My mechanic said he doesn't know how it passed inspection like that. So now i have to kick out more money to get It fixed. I could've got into an accident! Very dissatisfied!

I drove nearly 40 miles to this dealership, to see a truck I found on Autotrader. I had a loan check from my bank (as good as cash) and would have bought it that day if I had been satisfied. The salesperson brushed me off when I inquired about the vehicle. He pointed at it and told me to go look at it myself, because he was busy. I looked at it, and it was definitely junk anyway - but it seemed he judged by my appearance that I wouldn't be able to buy, so I wasn't worth being treated with respect. His loss. On top of that, the staff were not distancing or wearing masks.

We had an amazing experience with Matt. We had spent over two years searching for the perfect used Range Rover and on a whim ended up on the website and saw a nice option, had a good feeling about it and made the 3 hour drive. From the second we got to the lot he was professional and easy going, personable as can be and just a funny guy. We were in and out within 2 hours. He gave us a great deal, took it straight to the mechanic after purchasing, was told 10/10. Runs like a cat, love the car so much we even named it. We Reccomended him to family and friends already. Thankyou Matt and team!

"Awesome experience" at Platium Auto & Truck Center was fantastic to deal with. Matt Young( Manager) went above and beyond to find me the kind of Tuck that I was looking for. We are very pleased with our purchase. They are the only ones to deal with, when buying a used car. I Will definitely go back.

My fiancé seen a suv that she fell in love with online we took the weekend and traveled up to white Marsh from southern md. These guys were friendly and helpful. Not only did we get a great deal on the truck but we also found a great deal on a camper as well. Would definitely do business with them again when we can afford another car

Purchased a car for my daughters birthday and I would have to say one of the most pleasant places to deal with salesmen. There was no hassle and the vehicle was exactly what she wanted for the budget that i gave her to spend. Would recommend to anyone if you are looking for a vehicle!!!!!

Highly recommended I came here and purchased a F-350 to haul my car to the track due to recent issues with my old truck. Mike was very helpful and made sure everything was Almost exactly what I wanted. My payment is $7 more then I wanted but I’m surprised they even got it that close. They went above and beyond and had the truck FULLY detailed for me before I picked it up.

I went with my daughter to by her first car. I stood back while she learning the process of wheeling and dealing.(lol) The staff team were very patient and easy to deal with. I was very impressed by the way the explained everything in detail to her so she felt confident in her purchase.They are not the stereotypical used car dealer. They will be my first choice when i'm looking for another car.

I purchased my car from here over a year ago and have had no issues. The staff was very friendly and helpful. They did everything they could to make sure I was appoved for the car that I wanted. When it comes time for another vehicle, I will buy here again. I will definitely recommend them.

I purchased my vehicle from this dealership as a christmas present to myself. I have never dealt with a dealership that was so informative and did everything they could to help get me approved and make sure i was satisfied. I will definitely be purchasing vehicles from them again and sending everyone I know there!

Bought my truck here worst decision ever it was a lemon started out on day one with problems. the check engine light came on we took it to get hooked up there was a list of problems told them since it's the first day to fix it. they flushed the transmission. it worked for a little bit. then more problems came up and they took it back. I don't know what they did and then it worked for a little bit more longer and the transmission was fried. took it in and have our mechanic look at it they said that the problem was apparently when they flushed it with high mileage on it they said it's like throwing sawdust into it so apparently they ruin the transmission and we tried to get them to work with us and they said well we had it too long now and then they said they would work with us but they really didn't. we've been trying to call them they would ignore phone calls hang up on us or just wouldn't call us back so when they finally did say that they would help us out we didn't feel comfortable after that and they still didn't come and pick up the truck when they said they would or call us when they said they were so my recommendation is do not buy any vehicles from them their untrustworthy and dishonest. zero Stars you don't get any stars and now we have to pay around $3, 000 to rebuild are transmission. And also they were going to charge us around that anyway so I will feel much comfortable that we find somebody else to do the work then have them mess it up. We haven't been able to drive our truck for over a month.