What clients say about Palmers Towing in Millersville (MD)
Friendly tow truck driver and good job at hooking my car to the truck, gave them my keys. I’m trying to reach back out about my vehicle and there is no answer to the company-can not get a ride up there. If you or anyone can reach out about my car via phone or email.
If Google offered the option of 100 stars, I would select all 100. In a time where customer service and going above and beyond are sometimes limited, Palmers Towing left a lasting impression of exemplary service.
My vehicle was in a garage with limited accessibility and hours of operation. However, that did not deter Palmers towing who even picked me up and went way out of their way on a weekend. It was Super Bowl weekend actually. I can not say enough about the service and assistance that Palmers Towing provided to me. I will never forget the kindness, willingness, and the without hesitation to go above and beyond attitude by this company. Amazon has a organizational value of "customer obsession", which Palmers Towing has mastered.
Thank you Palmers Towing!!!!!!!
Shocked at how quickly they were able to get to me.
Very reasonable price and service was a 10+.
Office people and driver were both great to deal with.
Would highly recommend them.
Very friendly on the phone to the guy that came and towed our trailer, fast service from phone call to the time they got to my trailer. Highly recommend them if you need a tow from a bunch of very nice people, thanks for taking care of us.
Called and got same day towing. Driver Mac was there within 2 hours and was friendly / professional, and sent photos of my car when it was on the truck and when it was delivered.
Had a flat tire on the side of the road. EJ go to me quick and took great care of my car. I hope to never need them again, but I will definitely call them if I do!
Waking up to find your car sitting on cinder blocks is a feeling I wish on no one. I called Palmer's Towing and Richard explained the process through and through. EJ arrived and the man was quick, efficient, and explained step by step on how the car would get on the flatbed. He was easy to get along with, professional, and clearly knows his profession. I would recommend EJ to anyone who needs a tow, without any worry.
I didn't think a towing company could be this good, but after dealing with Richard at Palmer towing, I realize just how great things can be.
My car was making a noise and, concerned it was coming from the water pump, I didn't want to drive it. I called around for towing companies, and Palmer's Towing was not only the best price, but also the friendliest person I dealt with over the phone.
Scheduling a next-day tow took less than 5 minutes.
I was planning to follow the tow-truck in my other car to the service station so that I could park the car and put the keys in the drop box, but Richard assured me he could do that for me, and that he would provide photographic proof he had done so.
I got a text message the next morning when he was 10 minutes away (which was great), and Richard was probably the friendliest person I've met in years. We chatted cars for a few minutes before he took mine away. He was friendly, courteous, and extremely professional. Happy to explain the process in its entirety.
When he delivered the car, he sent timestamped, geo-coded pictures showing the facility he dropped it off at, the spot it was parked in (with the spot number,) its orientation in the parking lot to the service facility, the filled-out dropbox form with keys, and even a picture of him inserting the keys and envelope into the dropbox.
I have saved Palmer's number to my phone and so long as Palmer's Towing is available, will likely never call another towing company again. I am so impressed by their service that in the 10 minutes since receiving the photos, I have already recommended Palmer's to two friends and written this review.
Don't waste your time with anyone else.
EJ came in 30 minutes or less and he called with his ETA. I told him I had to walk away from my truck to take my kids across the intersection to the bmw so they weren’t sitting on the side of the road and I’ll walk to meet him at my truck. He arrived and even looked to see if he can noticeably see anything that was wrong and asked for the drop off location. I then asked him can he please drop me off with a car seat and book bags for my baby at the dealership not even a minute drive, but 7 minute walk and he said no problem and grabbed my car seat out of my truck and was very polite. For a crappy day and anxiety level sky high I would say he was a great driver and nice person and I think he definitely should own his own tow truck company one day because people that are friendly and respectful like that deserve nothing, but the best. Thank you again. The world needs more people like EJ.
Very friendly and got right to work loading my car on his truck. He took very good care of my car. Apologized for not coming earlier which was no problem.
We want to thank Palmer’s Towing & Mac for transporting our sold truck to Carvana. Mac called an hour ahead to provide us with his arrival time. He was very prompt, professional, friendly, applied protective coverings to the interior of the truck, & carefully loaded it onto the towing bed. Upon arrival at Carvana & parking the truck, Mac sent us a complete set of interior & exterior pictures to confirm its original sold condition. We highly recommend Palmer’s towing service & Mac is an awesome member of their team.
Tina W
Absolutely excellent service! They were able to help my daughter who had a punctured tire enroute to work, very early in the morning. Mr. Palmer truly went out of his way to help her!! I would highly recommend Palmer Towing!!
Broke down just across the Bay Bridge on our way to Ocean City on a Saturday. Palmers was dispatched through my insurance. Called the owner to confirm the appointment. He was super friendly and confirmed everything including the approximate arrival time. EJ arrived timely with the truck and was also super friendly. Got my full size pickup on their truck like a pro. I had set up an appointment with a shop in Annapolis but when we got there, the shop didn’t think they could accommodate us until Monday. We found another garage in area that said they could squeeze us in. Palmers and EJ accommodated to get us to the other shop that was 20 minutes away. EJ had such a great attitude the entire time and was courteous, friendly and professional. Given our predicament, I could not have asked for better service from EJ and Palmers. I am sincerely appreciative.
They were fast reliable and able to follow up in ever step of the process. Even when I gave the wrong description of what they were towing, they had patience with me and got the right equipment with no delay. This was a fleet vehicle and will definitely be adding Palmers to our resources.
Thank you!
Called in as a new customer this afternoon, the gentleman I spoke with was very helpful and accommodating. Remained professional as all times and had a truck on site very quickly given the time of day (Evening Rush Hour) and remained professional throughout. The driver provided 360 pictures as well as geo tagged photos of the vehicle. AAA+ service… HIGHLY Recommend
Great service by Mac and Palmer’s towing! Broke down in DE. Mac called notifying us of the ETA, and arrived on time. Professional and worked safely but expeditiously. Our vehicle was secured and was towed to the dealer in Maryland. Maintained contact throughout the process, and provided pictures that were time and location stamped. Top Notch Service!
After my car kicked the bucket on NSA Property on Fort Meade, I tried going through my insurance to get my car towed, nothing. So, I procured my own towing service which was Palmers. They were super accommodating, explained who to call on Fort Meade to try and get an escort, and explained the process of trying to get a tow onto NSA Property. I had to enlist the help of one of my husband's coworkers but it all worked out in the end and my car is now back home thanks to their services. Highly recommend if you are in need of a tow.
Palmer's Towing exceeds all expectations and always comes through. These guys always show up quick, show empathy and compassion, all while maintaining a high degree of professionalism. Due to my position, I encounter these guys on a weekly basis, and they always come through for me. No one wants to need a tow truck, but these guys make it as painless as possible. Richard, thank you for all the help last night with the concrete bollard, I will not forget that level of service and courtesy.
-Adam.
I highly recommend Palmer’s Towing!! A hose clamp blew in our engine and fluid leaked everywhere so we needed a tow. After two other companies canceled and my insurance’s roadside assistance program continued to leave me and our young daughter hanging, I took matters into my own hands and called Palmer’s Towing. Richard, the owner, answered the phone and provided quick and courteous service and a half hour wait estimate - which seemed too good to be true considering I had already been waiting on a tow truck from others for over three hours. Sure enough he showed up on time, as promised, was super pleasant and helpful, and delivered our vehicle to the garage in no time. He even took a quick peek under the hood and spotted the issue right away. If you’re stuck and need assistance in the Millersville/Annapolis/Edgewater area, Palmer’s Towing should be your first call!
Simply put, one of the finest services I’ve had in years. Grant, you did an amazing job and it was sincerely a pleasure having you take care of my car that night. You were extremely knowledgeable, kind, and above all, professional. Your communication and delivery of services were exemplary, and i knew instantly that i was in good hands. I wish more people would be like Grant.
Richard is a like a surgeon with his tow truck. He can point and maneuver his roll back like no other. We were able to move a 4 post lift safely and securely saving me hours of frustration. Very professional and responsive throughout the whole process and very fair on pricing. Palmers has been my go-to and is the best!
Customer service was great and service was speedy! My car overheated at Chick-fil-A and I was 30 min from home so I couldn't drive it back. I called this company and they were able to pick up my car in about 15 min and bring it back to my house safely, I would highly recommend this company. I was helped by a young man named Tyler who was able get my car on the truck quickly and was very professional while providing his service. The price was not bad either, I found it to be quite affordable.
We were on our way back from a family vacation, our first in over 8 years. Heading back down route 50, almost to the bay bridge and the car just dies in the middle lane. Richard showed up quickly and with a great attitude even though he was on Route 50, on a Friday, in the summer! He helped us out of a jam, went above and beyond in every area of service and shows compassion, something you rarely get from anyone these days. I would and will recommend them forever!!!
Website
