What clients say about Gilman's Auto Service & U-Haul in Rumford Township (ME)
We reserved a uhaul on friday. After spending 3 hours sitting in the lot trying to get the truck we reserved because there were no keys in the lock boxes, we are told by the district uhaul manager we have to go to AUBURN in a snowstorm to get a truck because the guy from Gilman's is completely AWOL and not answering any phones.
The truck was completely unlocked, cab and and there was a corona in the front of the cab. Whole thing reeked of beer. Now on my way to Auburn, in a snow storm, three hours later than planned, which means ill be moving in the dark and the snow.
Thanks Gilman's. Not only will I no longer be using your services, but youve convinced me to be a penske customer going forward.
Very accommodating and informative. He went the extra miles as it was my first time driving with a trailer hooked to my Audi. I highly recommend this business for picking up and dropping off U-Haul equipment.
We stopped by to pick up a U-Haul, we were in and out as quick as can be. The guys in the shop were great at what they are doing, and both seemed like super nice, friendly guys. Especially the one who helped hook up our trailer!
Well, first appointment here didn't happen as they were too busy that morning and I couldn't go back d/t other arrangements, not on them. Second appointment here went great. Excellent service, positive vibes, you get told what to expect and what will work and what won't. Pretty much you don't get your crank yanked around. Family oriented and has the cutest little garage manager keeping his grandpa in check. Definitely tells you that family is important and I felt confident knowing that someone understands my exact concerns while doing any work on my vehicle. I had Gilman's order a hitch for my SUV. It was priced $20 over my estimate. So not bad at all. I would definitely go back if I needed an done on my vehicle. Guess my mechanic better watch out 😂.
have you ever had a mechanic who gave you top notch customer service with an incredible can-do attitude? I found great service to my vehicle here but not just that, he didn't mind me asking him questions even while he was working, in fact he told me "iv done this many times don't worry about bothering me I have time for your questions." he even taught me a few things I didn't know about my car (typical I thought YouTube taught me enough XD) He has a very busy shop but made room for me because he stood by his word. would recommend to everyone I know especially people who need hard jobs done (even old world cars.) absolutely incredible job!
Brought our Jeep Liberty to them to have them fix what neede to be and they came up with a 1500 quote without even checking it out or even opening the doors. How is that even possible anyway? Needless to say we towed it out of thereafter 3 weeks and brought it elsewhere. Dishonesty at work with this place and I HIGHLY DO NOT TRUST NOR RECOMMEND this place whatsoever.
I rented a U-Haul trailer from them. The person I dealt with, William, was very helpful and very friendly. I had to make adjustments to my rental which were handle with ease thanks to William. I would definitely recommend this place.
Great place. Will is super personable. We also have rented from the u haul that’s out of this garage, had a mix up in dates and Will gave us a deal! Definitely recommend.
No so sorry this one is awesome if this looks like the place went to and the service was excellent I highly recommend if this us the one in or very close to mill
Honest, accurate, friendly, and fair. My starter went while picking up a U-Haul trailer and they diagnosed and fixed the problem. I had nice conversation with both father and son that own the garage. If my car was to break down again, I can only hope it will be at Gilman's again. Thank you for your help and conversation.
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