This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Island Falls Animal Health Clinic in Island Falls, ME skew very positive, highlighting Dr. Ennis’s compassionate, knowledgeable care, clear communication, follow-up calls, and flexible pricing. Many note friendly, professional service and strong routine care. Common complaints: poor phone responsiveness, delayed callbacks, limited hours/not taking new clients, and occasional curt front-desk interactions; a few allege misdiagnosis. Wait times vary by reviewer. Emergency/surgery capacity seems limited. Inventory/parts topics don’t apply. Overall: 87/100. Key strength: compassionate care.
What clients say about Island Falls Animal Health Clinic in Island Falls (ME)
"The team at Island Falls Animal Health Clinic was professional and quick from start to finish. I was so impressed with how they handled the care for my dog. The communication was clear throughout the process, and the result is even better than I had hoped for. I would happily recommend their service to anyone."
This vet clinic is outstanding! The veterinarian, Dr. Ennis, is knowledgeable, empathetic and genuinely caring. They understand the challenges people have in being able to afford care for their animals and they do everything they can to accommodate. The staff is friendly and helpful. I have nothing but praise!
Dr Ennis is committed to providing the best possible care for the animals she treats. She provides check-ups, vaccinations and treatments for various illnesses. She also provides supplements and nutritional foods for animals that need help with their diet and nutritional needs. This is not a surgical location however. If your animal requires testing such as x-rays and ultrasounds, Dr Ennis can refer you to a location that can perform the tests. Also, this is not an emergency or trauma location. Should your animal need immediate assistance, you will need to find another location. This is not an animal hospital and does not have the capabilities to perform surgery or emergency care. The clinic is a place to help maintain your animals health and keep up to date with their shots and preventative care.
Dr. Ennis and her staff are absolutely fantastic! They do a great job with the animals in their care, and do everything possible to help in an emergency! My cat might not give a 5 star review after blood work, but I most certainly do! ?
We started calling this place Dysfunction Junction. No one ever answers the phone. When you leave a message it could be several days before anyone calls you back. They're ALWAYS so "behind", "busy", "understaffed", etc. Misdiagnosed my cat twice. My other cat died at home because they were "just too busy" to get him in. They sound compassionate, but how compassionate is it to not be able to deal with pets when they need it? Oh yeah, they're open like 2 1/2 days a week.... no wonder they're so "behind". Glad I moved away.
my dog had a medical emergency and upon finding island falls animal hospital online i waited 2 hours until 9am for them to open only to hear they were not taking new clients. nothing on web page stating that.very disapointed but greatful Busters emergency wasnt terminal...get it together
The crew here is AMAZING!!! There is no one else I would trust my fur babies to. One of the best vets I've ever had. It's well worth the 30 mile drive to have them help us.
Ennis is an amazing Vet. She keeps you well informed on what she is doing and what's going on with your pet. I would recommend her to anyone and everyone!!
I have 2 large breed dogs and an elderly cat, and we love the care our fur babies get. I love the natural products from vitamins to flea treatment, that works amazingly. Needless to say we are lucky to have this quality of care in such a rural area, like Northern Maine.
Sassy-rose Just loves Doctor Ennis. We are so lucky to have a vet like her. Dr. Ennis is patient, a great listener, decision maker, and easily accessible. My cat had her first quite serious illness and I got lucky enough to find someone that called and checked on her daily and made sure she had the medicine she needed. Everyone should feel lucky to have their animals in her care
great people! so kind and compassionate. They don't try and make you get shots or things you don't need. They get folks in pretty quick also, most places are a long wait. U cannot recommend them enough!
Received above and beyond care and homeopathic remedy and mindset. This Dr (female) and other assistants model compassion through care! There is no price on that because it is beyond monetary value! Thank you. Please continue serving. Please consider a new manner of how those who cant afford themselves, trying to afford pet care, can??? Humans have options only they can make happen...
Care top of the line; empathy above comparison. For 5 of the 7 years after we rescued our clumbsy big boy thru the New England Border Collie Rescue, Dr. Ennis & Nicole loved & truely cared for our Buddy (Dubba Boy, Callum, Atlas) as much as we did. Knowing this made his cross over Rainbow Bridge & our letting go much easier. So sad yet so blessed by his love & precious presence...
Excellent Vet, everyone is caring, Dr. Ennis goes out of her way to help anyone's pet. This is her career, this is her life. Absolutely a wonderful Veterinarian.
Very friendly, very knowledgeable about their animals as well as what to do to help keep them in their best physical health. They call and check up on your pet as well once you have been gone for 2 I should say since the visit.
Front desk person had an attitude with me the whole time. When I walked in with my cat and her babies, the lady said you cant just come in here and told me they couldnt help me because the vet was going on vacation the next day. ((I was told by my last vet (in Tennessee) she may still have a kitten inside of her. )) and I told the front desk lady that. She had no sympathy. So I went to my truck and was looking up other vets nearby to go to and the lady came out with a paper for vets and told me she was sorry, with the same attitude, and told me the reason why. I will NEVER go here again. Its one thing to disrespect me but to not care about my animals when you are a vet. That's the last straw with me. The vet I ended up going to told me that they have had several people come to them from this vet saying the same thing.
Dr. Ennis is a great vet. Very personable and caring toward animals. If funds are tight she has been known to find workarounds so that your pet doesn't suffer. My wife and I cannot praise her highly enough!
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