Semi entrance is no longer off of Steptoe rd. Continue on 51 and entrance is located at 63399 US-51. Follow entrance around to area towards the back for docks. Check in by dock 1! Friendly staff and quick loading! GPS coordinates for docks are North 30°46.5209 and West 090°30.8154
Was terrified to come here based on reviews, but it wasn’t terrible. Plenty of room to back. I was the very first truck here and therefore the first to leave. About 1.5hrs to get fully loaded, then handed paperwork. They give you a little buzzer thing, mine never went off and ended up getting a phone call.
Zero rating. Zero big enough for an elephant to walk through it. We have been here for 5 hrs waiting for one pallet to be taken off. 1 pallet. We were supposed to be picking up load up. They put a HM pallet on the back which was not to be put on this particular load. We are still waiting.. It is unacceptable for you all to waste the driver's time. You need to do better.
Listen drivers, get here early open @0700 can park overnight. Truck stop next door. Pick up number starts with 8 have ready. Slide tandems, and have 2 straps if not they sell for $20 a piece cash app.
Why can’t you do a negative star? They don’t deserve one damn star. Was rushed to get here for what? Been here 5 hours and still have not been loaded. This is the worse place to come to so unless you have time to waste stay away. Yes they have a bathroom but it is dirty as hell with flies I think a potty potty is cleaner then the driver restroom.
Don't bother stopping here folks! They're on a mission to see how long you can wait without losing your mind. I have been here for 6 hours, but they still haven't loaded any products into my trailer. Best of luck to anyone come to this shipper!
I purchased three bottles of 5w 30 from Rose's store in February. Two of the bottles were motor oil but the third bottle contained a reddish color fluid that looked and smelled like power steering fluid or transmission fluid. I had already poured half of the bottle in my engine before i realized the color was red. I immediately contact the Rose's store which there general manager got involved and I was told to reach out to the company Smitty's and if I needed anything else from them that they will contest my purchase of the fluids. I also reached out to Smitty's Company and spoke with Abigail who represent there legal department. I recorded and taken pictures to coincide with my complaint and I also shipped a sample of the fluids to the company to get tested and as of June 5,2024 I was emailed that the sample didn't pass for 5w 30 motor oil. Now I'm being told that there is nothing further they could do for me at this time. I find this aggravating and irresponsible.
Bought their pre mixed fuel. It locked up and completely ruined a one day old saw! Called the company and their customer service is as bad as their product, wanted us to send our brand new saw to them from Ohio for them to “look at”. I said no and the dealer said no as well! We sent all photos of the test on the fuel and all photos of the can that did not have any batch numbers for them to trace what had went wrong. They were rude and would not let us speak to any one of higher management and Tommy Hood and John Carter both did nothing but evade phone calls I as the consumer had to make daily to chase these people down to do what was right, which they never did!! Tommy was out for a health reason that later I was accused of being the bad person by John cause Tommy had some sort of cancer. I wish that on no one, but all I know about this company is they certainly didn’t provide coverage for Tommy while he was gone trying to make his health better and they certainly just don’t return calls and where they owed someone money. We bought a $1100 Stihl saw and it is ruined and they will not replace the saw unless I send mine to them…seems shady to me I don’t know any smart human that would send a saw to a company who can’t batch their fuel, answer customer service claims, or calls and or return any calls in 6 weeks time. I was treated badly by John Carter because I was a woman. He talked down to me laughed and talked over me, told me to listen to him but refused to me as the customer. We bought this saw to do good for our family, to clear a wooded lot for our daughter. John and his crew of no goods have ruined it all, and not at all stood by their product. The super fuel had no oil in the mixture at all and it was positive for ethanol!! The. Told me he doesn’t have time for this stuff he is a busy man and that he doesn’t have this problem well then why do you have such a large claims department?? Good luck to anyone who has to file a claim with smitty supply. They are terrible to their customers! No one would send their already broken saw to these people that at all had a brain.
Updated 4/18/23. Receiving for dry vans is through guard shack on US51/Commercial. Shipping driver check in is at 12692 Step Toe Rd. Driver check in through door next to dock one. Shipping docks are easy back in with lots of room. Require tandems back, wheels chocked disconnect from trailer and wait a few feet in front of trailer. Restroom available but is dirty and needs repair. Better restroom across vacant lot at Marathon. Am usually loading within 1 to 1.5 hr.
Driver was late for the pickup because of traffic and he got there around 5:30pm. They were able to load him anyway and everything was fine. He checked in, got a door right away and went out in one hour. 5 stars for the shipping team.
I arrived at 11:55am for pickup a load and my appointment was at 2:00 they loaded me and I got finish by 12:55 it just took 1hr for everything, fast and professional. Great people ??
By the way they have a nice and clean restroom.
Don't know what the bad reviews are for. But everytime I've been here to get loaded, it was very quick!!! Park, go to the office ( secretary was GREAT!!) Gave the secretary my pickup number and was told to slide tandems back into a door. "MAYBE" 30-45 Minutes and I was OUT!!!! From the secretary to the loaders. Very professional and quick with loading. Will be getting more loads here!!
First Time to ever leave a review! Read alot of reviews, but this place prompted me to post my first. !!BEWARE DRIVERS!! JUST CANCEL YOUR LOAD IF YOU ARE DELIVERING OR RECEIVING or you can pack your breakfast, lunch and supper and be treated like trash in the meantime! Best of luck!
Drivers do not pick up a load here ! No matter what they pay, my driver was there at 3:30pm cst and loaded at 10pm cst, its a fcfs shipper and they do not pay detentions so stay away, I know I will never send a truck there no matter what ! Most lazy and unprofessional people we ever experienced.
This is the worst place to come to unload your truck. I had an app at 11 am and they say they have to do a reschedule for another day, nobody cares if you spend all your time here and at the truck stop that is on the corner there is not parking. Truckers if you are coming bring food and water to be at least 24 hours waiting to unload your truck.
I don’t like arguing, but this lady just said I’m not over gross, and that they probably can’t take anything off, let’s not to mention I can haul 45,000 legally, and I only hold 150 gallons of fuel. Waited in a door 6 hours to be loaded .. what is there problem here, I lost my entire clock here, and I guess if they can’t fix this and make it right they can take whole load off. DO NOT COME HERE.. I’m about ready to call Louisiana Highway patrol out here..
Wow I came here with a positive attitude and disregarded the reviews of the other truck delivery. But I can confirm the time is wasted when coming here. I showed up at appointed time and they have sat me on the scale for over 2 hours and haven't unloaded yet. Advise for other truckers come here on a fresh clock if you can cause you won't be going anywhere after being at this facility.
I came here on time for my pick up which was 10:00 Am so I am guessing I should be done in 2-3 hours but dam I was wrong . The place is totally run by some looney Tunes no one want to work here. I wish there was option for -10 stars. I got done here next day 12:30 Am (14 1/2) hours later .I know one thing for sure that I am never ever coming back at this place for any reason you guys been warned if still coming here I can say only one thing “ Good Luck ? “..................
FCFS, checked in at 12:30, started loading at 1:30, loaded and rolling at 2:30. Staff was friendly to me. Good food at Truckstop next door. Some trucks were there before me and still there when I left. Think it depends on what broker you are using. Landstar load, but running my own authority.
Terrible place got a door at 7am and didn’t finish loading till 15:30 pm. FCFS so no det and they know nothing , don’t answer phones or anything. Well delivered and 9 pallets were damaged with transmission and oil fluids all over my floor. But no your not allowed to watch them load . Reciver said all the trucks he gets from there is like this.
I arrived as a first come first serve basis at 11:30am. There was 5 trucks ahead me, then more after. They started on my truck around 3pm. It wasn’t until I saw other trucks after me leave before me that I went to check. A pallet had spilled inside my trailer and they took everything out and reloaded me again. 6:30pm and i was out. Their excuse was that they were short handed 3 guys, c’mon now 3 guys!? Also they do not pay detention! What a waste of company. The government, FMCSA, Dot, should be looking at this shippers now that we are compliant with the eld regulations.
Ok. All of these reviews are correct. Arrived at 1:30 for a 2pm appt. 10 HOURS LATER we were done. We went to check in about 4 1/2 hours into our wait and she said they had called us to go into dock 6. They DID NOT CALL. She pretty much called my husband a liar. He offered his phone to show her and of course I was there too. It has been a very long time since we have been treated like dirt at any shipper or receiver. Years!!! The rudeness, the lies. And don't bother trying to call to check up in the situation, they will repeatedly send you off into different vm's. We have blacklisted this place. We will never haul for them again.
This place isn't too bad if you're delivering oil here. However if you're on the shipping side and you have an outbound from this location you may have a pretty good wait. On the shipping side there is 22 docs and usually about six loaders. That's about all I'm gonna say. One more thing out down don't be late for your appointment.
If your on elog stay away from this place. You will be out of hours when you leave. If you could give negative stars I would. Got here on Fri to pick up load. Told loader how I needed trailer loaded. She loaded it wrong. I was over gross 81480lbs after sitting there for 6hrs. Went back and they were closed for the weekend. I went bk on Monday to get load reworked then went to weigh I was still over gross 400 lbs. At that point they decided to take load off. So a whole 4 days wasted.
