This rating is based on customer reviews, inventory size, pricing, and service quality
Twisted Metal Towing and Recovery, LLC in Pineville, LA scores 92/100 based on recent feedback. Reviews are largely positive, highlighting professional, friendly drivers, fast ETAs (often earlier than quoted), and helpful, above-and-beyond support; several note competitive pricing. Yard access for photos/clean‑outs seems straightforward, implying decent organization. Cons: a few reports of poor phone manners, waits over an hour at times, and one claim of surprise fees. Little to no information on parts inventory or ease of finding parts, so that remains unclear.
What clients say about Twisted Metal Towing and Recovery, LLC in Pineville (LA)
He said and I quote "I don't know nothing about that" when I called asking for help as my truck was disabled and all I need was a ride to the nearest gas station or at the very least brought some fuel. I couldn't even get it towed with this company so use them at your own risk. I used American Towing and recovery LLC instead!!!!
10 stars! I broke down outside of Alexandria with my two dogs on a Friday night. Bryan with Twisted Metal Towing came and picked me up and took me to the only shop that was open on Saturday and dropped me and my vehicle off. I had to call him back early Saturday morning because that shop couldn't work on my vehicle, and he came and quickly picked me up and brought me to George Hauk's Automotive (awesome shop!) to drop off my vehicle, and then he went above and beyond and drove me to the Enterprise Rental not far from here to pick up a rental car. Like usual with Enterprise, they were overbooked, so I called him back and he came back and got me and drove me to a different rental car place at the airport to get a car. I've broken down all over North america, and it's a terrible feeling, especially when you have your pets with you, and Brian went out of his way to help me out. He's good people. He's the one I will ever call if I'm in the Alexandria area and have vehicle issues. Thank you, Bryan and Twisted Metal Towing!
Dishonest tow pricing and hidden charges- avoid Twisted Metal Towing
I ran off the road and needed a tow. The driver quoted me a price around $230. at the scene. After about 38 minutes stuck,, he towed my vehicle three miles to my house. When we arrived, he suddenly said the total was $470. including a $48.50 charge for gas that was never mentioned before.
He also refused to unhook my car unless I paid immediately. I felt pressured and taken advantage of. This company practices bait-and-switch pricing and adds hidden fees. Be sure to get everything in writing before they start - I definitely won't use them again.
I work in the roadside world and I recently had the pleasure of working with Twisted Metal. Not only did they get to the customer early, but the customer said the driver was professional and treated his truck well. He was very happy, so I am very happy. I will be using them again.
I highly recommend Twisted Metal. The staff was very friendly, And was prompt on getting to my vehicle. Cobey was my driver and he made my experience fantastic!
Worst customer service by far. I called and asked the lady if she had some paperwork from where they had sold my totaled vehicle and she told me that it would be a waste of her time. Wow is all I have to say. I’m sorry that you do not have electric copies of when you sell vehicles that is very fishy to me in itself.
THIS PLACE IS THE ABSOLUTE BEST they were kind, patient, and very very nice . I would not hesitate to recommend these guys to anyone who asked . A definite 10/10.
My husband and I were stranded in the middle of nowhere with car issues on the way to the beach from Texas.Called AAA and they sent out twisted metal towing to get us. To our surprise, they showed up an hour earlier than originally quoted! Randy, the owner, and his son, were very kind, professional people that did their work well. Highly recommend for great service and hassle free towing!
We use them for all our towing needs . We have a fleet of vehicles and they are always have the best customer service and get us taken care of in a timely manner . The only tow company I have ever used that it’s like dealing with family . All the drivers are super polite and helpful.
I received the type of service you can only dream about getting these days.Conley was as nice of guy you could have ask for.Super great prices also.I would recommend these guys to anybody needing towing services.
Wonderful customer service! Very friendly ppl. Especially the lady that answered the phone! I recommend if you need towing to make them your first choice. If I could rate them 10stars I would
Came out to my backyard and helped me pull my truck out. They came quick and helped a lot. Very greatful for all they did. Would highly recommend to anyone and will use them again if needed.
Website
