First thing I noticed, the clerk asked if I needed help, but wasn't pushy. I work on my own vehicles and I like to look around the store before I check out. They were helpful when I asked for assistance. The store is always clean and professional.
The manager at jena goes above and beyond to give his customers 100% satisfaction. Great team great bunch of workers. M&M oil field is happy to do business with them.
The assistant manager Darrell did not hesitate to put my battery in despite the heat outside. He did so very efficiently and was very friendly as well. Thank you Jena Oreilly’s :)
Seriously one of the most friendly and helpful bunch of people out there! We spend lots of time and money on car parts, and the crew up there at the Jena O'Reilly Auto Parts Store is always knowledgeable, professional, and enjoyable to work with!! Thank you guys!! You Rock!!
Special thanks to to Darren they didn't have what I needed but we made it work we going to find out for sure tomorrow I believe it is better that what it was if it doesn't hold he still went above and beyond tonight. I'll find out if I need to order the kit from the dealership soon.
Was getting parts for my daughter car they always have been extremely friendly and the parts she didn't need was returned with no problem great place to insure you get what you need
I Shop for All of my Auto Parts at Store # 5132 in Jena, Louisiana. The Entire Staff is Very Kind and ready to Help Me Find or Order Any part that I need.
I was recently(Wed Sept 23) in O'Reilly #5132 and I was waited on By Stephanie. I thought I was needing a Battery for my Daughter's 2018 Nissan Altima but I wasn't sure. As soon as I arrived, Stephanie got a Battery Tester, Went out to the car and checked my battery. It was very Old and worn out.
She then suggested 2-3 different batteries(with different prices) that would fit my daughter's car. Once I decided on the battery, Stephanie then proceeded to remove the old battery and install the New One in the car right in the Parking lot.
My daughter's car Started Right Up, just like New. There was No Extra Charge for the battery installation.
Stephanie went Over and Above the Call to make sure that I was Satisfied with my battery purchase. It was a Great Experience for me to find this kind of Customer Service.
The store Manager is Cory and he also is One of the Best at Customer Service and Satisfaction.
Thank You Stephanie at O'Reilly #5132 for your EXCELLENT SERVICE. I Will a Most Definitely continue to Buy ALL of my Parts at the Jena O'Reilly Auto Parts Store.
Thank You
The Oriellys in Jena is top notch. Cory The store manager goes above and beyond for his customers. I have never had a bad experience in the store, Dylan, Darren and Todd have been awesome to me. I will never use another auto parts store. Thank you guys for knowing what customer service is all about
Had to replace an alternator for the second time in a week. Purchased one from another parts house 3 days earlier and it only lasted a day. When i picked this one up the young man tested it twice for me before i left. Got it on the car and it is still doing good. Comes with a lifetime warranty for the same price i paid next door. The guys here really try to help and are not afraid to dig around to find what you are looking for. Good job!
Friendly people, great customer service, they even have a cute parts specialist that brightens your day, standing 5 feet tall. The employees are very professional and believes number one, "customers are always right"
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