stay away from this palce very rude person they broke many trialers with forklift not paying anythign truckers saty away for your safety
do not go this place if you want to save your trailer
nice place to deliver your load , arrive early , scale , right to the dock ,
DO NOT USE THE GPS ADRESS the right adree is the one below on the picture, hope this help ! Over night parking available!! 1 hour in and out
Guessing unloading is quicker. Arrived at 3:45 pm for paper bale load. Long line of trucks. Guard had everyone to scale first. Once I scaled, was docked and immediately started unloading. Bill in hand at 4:32 pm.
Told my appointment is anytime 12/21. Rush here cause I want to go home for Christmas. Told load not ready till 4am 12/22. Now I get to sit here for 13 hours just to check in. 1 disgusting porta potty, guess i should thank saint nick. I hate you.
If you can avoid this place, please do so — it’s really not worth the hassle. But if you must come here, especially from Hwy 67, make sure to turn right onto Hwy 147. Drive about 1–2 miles and you’ll see the guard shack/scale house on the left. That’s the only correct entrance for check-in. I marked the correct entrance with a red marker.
Do not follow Google Maps or the Amazon Relay directions all the way to the front entrance. They will take you to a spot where, due to construction, it’s extremely difficult to get in or turn around.
On top of that, the people at the scale house are not very helpful, and the entire place is confusing — from the directions to the loading process. This is a huge manufacturing facility, but the organization and guidance for drivers are very poor.
Arrive at 1545 went to the front warehouse seen an sign directing everyone to gate 13 be aware when you goto gate 13 if you are an dry van you need to not go through the scales you need to park to the left and walk to the window on the left side of the scale house to checked in then they will call you when they have an dock open got an dock at 1730 Arrive at 15:45 and proceed to the front warehouse. You will find a sign directing everyone to Gate 13. Be aware that if you are a dry van, you will not need to use the scales. Instead, park to the left and walk to the window on the left side of the scale house to check in. They will then call you when they have a dock open. received a dock at 17:30.
Not a good experience at all.no help at the shed.the people hide behind tinted windows with card board up.no one to ask questions to. I got the number from one of the drivers to call. Tgat was the only way I got insrtructions.i wouldn't want to come here again. They watched me get on the scale.drive around came back around and no one came out to assist. SAD...!!!??
Old man at the guard shack is rude when leaving he will leave you at the window of scale house looking like an idiot until his coworker gets tired of him being rude and opens window to tell you to scan your ticket and go. They don't inform you prior... Only reason for 2 stars is dock work was nice and also let me sweep trailer on dock.
First time here, pulled in, in the scale, got my weight ticket and directions, backed into the dock, unloaded, scaled out all in about an hour. That was a delivery not sure how things go for a pick up.
They said after 2 hours of waiting on the line that I can drive back and dock to any of the docks. Guess what... the roads are terrible and they have only 3 docks and there are 6 trucks in front of me. If you have a chance to cancel your load to avoid this place then you can save yourself from a huge headache . It has been almost 4 hours and the trucks # in front of me is still 6. The worst westrock.
Truck driver don’t waste your time specially if you’re owner operator!!! Appointment time @09:00 am checked in @ 08:20
They guy is so rude and acting weird he said i will call u now after 5hrs waiting he saying that the load will be ready @ 14:00
This place is not a even good place to pickup from I had a 3am time load 2hrs later still waiting. The worst 4th of July ever. Never will be here again in life what good is it to be on time or early and still, 2 hours later nothings.
Plain and simple ! Dont take a load! Period! Been here 6 hours and still not loaded. One of the worst west rock places I have been to with a dry Van. Never again!
Awesome experience. I arrived at 4:30pm for a live load. Called to check in. The lady at the guard shack had to call to see which door I needed to go to. She called me back several minutes later and said that they had already started to load a trailer for me, and directed me go drop my empty and go to the dock and wait for them to finish loading my trailer. By the time I dropped the empty, went to the dock, got under the trailer and hooked everything up, the trailer was loaded and ready to go. The whole staff was so kind and helpful. I was in and out in less than an hour.
This is not 5 stars from me. I had to click 5 stars to be able to leave a review. We were here to pick up a load going to Oklahoma. Load was supposed to be ready 9 AM, 110523. We got there at 6 pm, late because of lazy ppl in San Antonio, Load was not ready and we were told to wait. It took a while, and after the clock said 14 hours, we had to call it a night. We had been up since 6 in the morning, and the person at the gate could not tell us when our load would be ready. At 10.15 PM, the security guard knocked at our door, telling us to leave. We are waiting on our load, THEY are late. We'll, we left, and 2 min.later the guard ppl called, telling us load was ready... out of hours, tired and kinda pissed about their inefficiency, we had left to go sleep. What companies like this do not care/know about, is the fact that we have to obey by the law about driving/resting time. Our load was supposed to be delivered tomorrow morning.....that will not happen, for sure.... we are not mashines. We are there, so you can send your products and get paid. And you obviously do not care about our time and money. If no truck will pick up and deliver, how are you going to ship your products? This is not acceptable at all. PS... i hope management read this. This place need to close, like the 5 other we read about in the news. There were 10 trucks on the property, waiting to load. We were all told to leave.
WORST EXPERIENCE. Got here 8pm and was told that the load would be ready 7am in morning. Went to gas station for night and Called them at 5am before coming to pick up. They said load will be ready at 7am. Got here at 6.30 and they said their machine is broken and load won’t be ready untill late night.
They said the load was ready , so we went to dock to get loaded. After 2 hours of sitting, they said they didn't have the products they needed for the load. It took another 2 hours to get loaded. Just don't come here for a live load.
Waiting here from 30 hrs for load every time I ask for the load same answer is not ready yet will be ready in 4 hrs. You cannot allow to park at truck entrance. Lot of space but you can’t park here for waiting. You need to go to truck stop.very very very bad experience I will not come back again here. I recommend everyone please don’t pick load from here this place is very disrespectful. Please don’t waste your time find another load.
Overall not bad experience here once arrive pull on scales if dry paper bales load. Then proceed to docks back in slide tandems to rear. Unloaded fast and clean out trailers allowed on site. Would pull loads here again
Very friendly and helpful people.
When loading go left on 147 off of 167 go down about a block you will see a scale house on your left hand side go in the entrance way not the exit way head towards scale house do not go over scale. Park along fence on left hand side. Check in with guard. Once you check in, go straight back as far as you can you will see three docks on your left hand side pick any dock. If all docks are full go into dirt lot in front of docks and position yourself to back up once trucks leave. You will need to slide your axles back and trailer swept. Once your red light turns green go into the building, door will be on left hand side and you will get your paperwork there. They will let you use the scale on your way out to scale your load however that scale is not accurate so be careful.
The heavy traffic of trucks makes it seems like a bad place, but it’s not. The wait to get loaded is frustrating. But park, call the scale house number from the signs posted in the waiting area. And they’ll call you when it time to go to the docks. Dry Van loads are to the left of scales and straight back. There’s only 3 docks. The guy loading it, is very fast and nice. Maybe 15 min in the docks, that’s on a bad day. Of course that was my first trip there but it wasn’t bad at all. Dry Van don’t have to scale in or out. I had a 9pm Appointment, arrived at 5. And was off the property by 7, so considering, that’s pretty good, compared to other strict appointment places.
A big steam making monster eventually stopped car to picture where can be seen all peaceful tree standing around all along the way of US route 167, found it was a factory for paper production from trees.
This is the slowest company ever. They are not in a hurry to load or unload. When you come here bring you something to eat,drink and snacks. You will be here for your break and probably more. I never understood who do the scheduling for this place. There should be some understanding and/or coordination. There shouldn't always be 5-15 truck waiting.
