Facing roadside trouble? Elite Service Recovery & Heavy Duty Towing offers 24/7 emergency towing and roadside assistance in Sulphur, LA. Our team provides prompt, professional service for safe vehicle transportation. We handle light, medium, and heavy-duty towing, including semi and tractor-trailer recovery. Need auto transport services? We handle cars, SUVs, buses, and trucks!
Hours not specified
What clients say about Elite Service Recovery & Towing in Lake Charles (LA)
Elite Towing will get your vehicle where it needs to go — but expect to pay up to 3x the normal rate. My 40-mile tow bill for a 24’ Class C RV (under 12,000 lbs) came to $1,560.
They produced a transcript showing they told me the cost upfront, but it felt engineered to protect them, not me. Even though I specifically asked the drivers to air up my new Michelin Agilis tires, they didn’t. Later they claimed the tires were in poor condition — completely false.
They disconnected the driveshaft (which is necessary on my rig) but didn’t reinstall it. Instead, they shoved it inside my RV door so I had to move it just to get inside. When I called to question this, I was told they’re “not mechanics” and sounded very dismissive — frankly, I got the impression they thought I wouldn’t push back because I’m a woman.
They also only accept credit cards and charge a 4% fee, refusing other payment options. My invoice showed 5 x $300 = $1,500 (plus fee), but the time of service was only 3.5 hours. They wouldn’t give an invoice unless I requested it, claiming their payment processor “just doesn’t do that.”
When I asked about using a smaller truck (my rig is far lighter than a semi), I was told only their heavy wrecker would work. They stood by everything, never acknowledging any overcharge or incomplete service.
If you use them, get everything in writing, expect a very high bill, and don’t expect much customer service after they have your money.
Really needed their help and they pulled through. Other towing companies didn't really put in any effort and were not equipped. A very friendly staff and kept me updated on what was going on. Handled my vehicle with care and that was really appreciated!
Both Anson (I know that probably isn’t right) on the phone and Maverick in person, were delightful to deal with. I’ve saved your number, and should I ever need help again, you’re my first call. The price was higher than I expected, but then I’ve never had my vehicle towed before.
Fast response, fast delivery. The whole process was very smooth, relieving me of the stress of dealing with getting my inoperable vehicle 40 miles back to home. I believe it was a fair price for the service too!
I cannot brag enough about the excellent service these guys provided. They responded quickly when I got my lift stuck at a job site. Everything was handled efficiently and professionally. David, the operator, was incredibly kind and helpful. As a contractor, I’ll definitely keep them in mind for future needs
David the tow operator was efficient and quick, nice guy.
But you guys charged $1400 to literally tow me the length of an off ramp... I'll be sure to pass on your towing services if I ever need them again. That's stupid expensive for less that 1/4 miles tow.
The guy that showed up with the truck was very knowledgeable and friendly and courteous. He was just so helpful and made me feel so much better about getting my sisters handicap van towed. I will definitely be using them again if need be.
Great service, quoted 45 minute wait and driver showed up in 20. Only draw back was the price. Was a little disappointed with cost but it is a holiday weekend and I had a trailer on my truck.
Great Service to tow my truck over an hour back home. Driver was very courteous and helpful. Will definitely use these guys again in the Lake Charles area.
Always the best in the towing business! Friendly, warm, and welcoming dispatch. Courteous, polite, and knowledgeable drivers. When I called in a panic after being rear ended they were there in minutes and made sure I was okay first. Would never choose any other tow service.
Dustin arrived much sooner than I expected, was quick and efficient, careful with my vehicle and our property. He brought it to the dealership quickly. I also received a text that allowed me to track the tow truck which was reassuring. Dustin is such a polite young man, explaining how they billed my insurance directly. We will definitely call them the next time we need a tow!
Had a tire blow off a 6x10 box trailer was on its axle on one side they came out within a hour in terrible weather got us off the highway and to a safe place. Very quick professional and paitent with us and our stress out selves. Would definitely use them again if needed. Highly recommend. Thank you Elite towing!!!!!
David who works for Elite Service Recovery & Towing was very professional and timely! He has decades of experience and managed the load with ease. I had a 55k pound load and the fee is the least expensive that I've heard of or encountered.
Top Notch Service!
I was stranded on the side of the road after my transmission went out, 60 miles from home, on a holiday (Good Friday). Dispatch immediately answered, gave me a quote that was 1/2 the price of a quote I received from a local competitor, and within minutes informed me that someone was on their way. Shortly afterwards, I got a text message that showed me the location of the driver, and received another text when the driver arrived. The driver was super courteous and professional, loaded the vehicle, and as soon as he arrived to the tow destination, sent me a picture of the offloaded vehicle.
I was easily able to pay the invoice from a link I received in a text.
The whole operation was efficient, I was informed of their progress along the way.
The dispatch operators and driver were excellent.
The cost was reasonable, and I was charged exactly what I was quoted.
A+
Our rather large RV broke down in Lake Charles due to an emissions problem. It had to be towed to a commercial vehicle dealership to be repaired under warranty. I have the RV add on with my AAA membership so I called them. The quote was incredibly high and the membership only covered $500 of it. I told them to hold on the AAA towing until I got competitive quotes. The dealership recommended Elite Towing. I called and was quickly connected with the dispatcher. He was courteous and gave me a reasonable quote, substantially better than AAA. Further he said he could have a tow truck to my location within a half hour. AAA was going to be a couple hours. I gave Elite Towing my approval to go ahead and do the tow. They arrived within the quoted time frame and Eddie the operator immediately began the hook up. He was courteous and informative.
Bottom line is Elite did a great job and my RV will be repaired the next day by Martin Truck Sales, the local Freightliner dealer. If you need a tow in the Lake Charles are, Elite is the one you need to call.
Fast & professional. Great care! Had a low to the ground project car that couldn't roll needing to move. Had several others give me the run around and keep me waiting for couple hours/days. Elite came to the rescue, had me fixed up in no time flat! Best people around!
Great service very easy payment options
Apple Pay available. Driver very kind and safe. Text alert updates allowing me to track driver location. Notifications on when truck has arrived.
Bleu was quick to respond, quick and efficient at his job, and went over and above to get my trailer with a ton of limestone off the side of North Perkins Ferry Road and safely delivered to my residence. Thank you Elite for having such an outstanding driver and thank you Bleu!
Had to move our camper due to not having a big enough truck, not only was the dispatch very helpful and friendly but we were able to get a driver to come within an hour of our call! The driver, Jared I believe his name was, was very efficient and friendly! I would recommend this place hands down! The price wasn’t horrible and I didn’t feel I was being overcharged!
The recovery went smoothly for me. I got constant phone updates letting me know how far the tow vehicle was from my location. Mr. David was quick in getting my truck hooked to his tow vehicle. At the repair shop, he was able to transfer my load to another vehicle. This was my first time dealing with Elite Recovery Service. I would highly recommend them for your vehicle recovery.
As soon as I called them they began to take good care of me. The gentleman that came to fix my tire was very nice and so helpful. I will use your service again if be need. Thank you Jake
Great service Bleu showed up was very respectful, and easy to be around. Told me step by step what he wanted to do and took care of everything. I was very impressed with his work and how quick they showed up. I got a text that showed me where they were in route and everything was very easily taken care of. The driver took great care of his equipment truck was clean, straps well organized. I will use them again if I ever need for sure.
Aug 07, 2024
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