What clients say about ProTow & Recovery LLC in Bybee (KY)
If I could give negative stars I would. I was stranded on the road on Monday, June 26 in Lexington KY and called my Roadside assistance that assigned my service to PROTOW. I made repeated attempts to call them to confirm my address and every call was sent to voice mail and the mailbox was full. I could see on the tracking that the truck was close, but couldn't seem to find me. At that point, the dirver should have called me, but no call came from PROTOW. I was originally told the eta for them was 90 - 120 minutes. After waiting over 2 and a half hours, I called roadside assistance and cancelled them. Pretty poor business practice not to have anyone picking up the phone at dispatch or the driver calling when they got lost
Matt and Blake are the best. We’ve had 4 battery replacements in the last year and they put in time and effort to jump my car and even hypothesize potential solutions. They were very personable and the whole interaction was smooth and pleasant.
Allen turned up within 10 minutes of me contacting my insurance company tow scheme, some good luck for me! this speed of service is not always the case I’m sure, but I’ll take it!. service was excellent and recommend Allen to help in your time of need.
Had unfortunate luck with a mounting bolt coming out of my caliper and got stranded on the interstate several hours from home. Copper saved the day and got to us quickly and even helped once getting to a parts store to tighten everything up and switch my tires around. He made the experience less stressful. I would recommend pro tow if you’re needing help!
My insurance asked this place to tow my car 5 minutes down the road and they initially agreed with a 60-90 minute wait. However, they never showed and neither I nor my insurance company was able to get ahold of them. But it’s okay because A-1 Towing got to me in about a half hour??
Stuck on the side of the road at 2am. They accepted the tow job via Roadside Assistance and gave an ETA of 45-75 minutes. Hours later, never showed up, never answered their phone, never responded to text messages. INCREDIBLY rude to accept the call, block other services from accepting, and then not show up.
The tech was amazing when it came to working on my vehicle but they over charged me not once but twice! And it’s damn near impossible to get ahold of them to get anything corrected. I will not use this company again, too much of a hassle.
We were stuck in Winchester at a time when service shops were closing and it wasn’t looking promising for us. The Rep on the phone assured us that they would take care of us and not leave us stranded.
Thank kind of care and assurance meant everything to us.
The driver/mechanic got there as soon as he could. We got our jump and were back on the road- thanks to Pro Tow!
Thank you guys!
Terrible experience. They claimed the towing service through State Farm roadside assistance and I was given their number. Not only did they never arrive, but also wouldn't accept incoming phone calls or respond to text. Their voicemail box was also full and according to the State Farm representatives they couldn't have accepted the job without physically agreeing to it at some point. Stuck on the side of the road for 3 hours plus. If you're in a similar position I'd recommend asking your roadside assistance representatives to avoid this company. S&H towing is who eventually came out and got me and they were friendly, courteous, and kept in close contact with me until they arrived
Very friendly service. They helped me retrieve some personal property from my wrecked vehicle without hassle. I'm grateful they had my car & belongings. Keep up the friendly service!! Thank you from the bottom of my heart!!
Came to tow my car, but jumped it instead saved me some bucks. Driver was very very nice and helpful. He arrived quickly. His advice on battery replacement was very good and also saved me some bucks. Will use them again if I need assistance.
Had a car that was wrecked hauled from Irvine to Richmond insurance company paid for the tow when the driver first got here he informed me there was a $40.00 charge that had to be before he could take it. He showed me what now seems to be a bogus charge since I messaged my insurance company and they said they paid for the entire bill. He said the charge might have been where he had to come from Lexington to Irvine.I paid him the $40 and we loaded the car and I forgot to ask for the receipt before he took off. Really upset about the whole deal now that i know the insurance pd for the entire bill. I will never deal with this company again
My car broke down just north of Lexington, Kentucky. Zack was the driver and he as far as helping me with my luggage. He went above and beyond and even took me to my hotel just down the road. I was very impressed with the customer service. He's a good guy.
Rob at Pro Tow LLC was at my aid within 20 minutes of the call. He was kind and professional and did great work. I will definitely call this company again if I need any towing services!
My car broke down, so I used my USAA app to get a tow truck. USAA dispatched ProTow to come to my aid.
Their communication is awesome! Zach from ProTow showed up in his Autism Awareness truck and was very professional and cordial!
Highly recommend them!!
Always great service. Friendly Owner and drivers. They keep you informed along the way. And always professional when you talk to them. We have used them several times and every time the service is perfect. And prices are great! Thanks for always being there!
Thank you T. Gray
Allen at Pro Tow saved my day. Was in Lexington from Lebanon and battery was dead after doc appointment. They got there quickly and Allen was very friendly and professional. Used from my roadside service. I have cancer and was so happy he got there quickly!
Driver Allen Moyers was respectful and prompt. He provided a soda, access to charge my phone and great conversation. He treated me and my car with care and great customer service. Far better than any other service I have utilized.
This is an excellent towing company. I used them through my roadside service. He has towed my car twice. Both times he arrived quickly. He made sure that the person picking me up arrived before leaving. He was very friendly and professional. Definitely would recommend their services.
Called OnStar to have our vehicle towed again. They sent out ProTow this time and they arrived at the estimated time. Robert was our tow professional and he was definitely a PRO. Everyone has trouble getting up our driveway but Robert backed in like nothing. He was friendly and proficient. I hope we get this company again if we are in need. Thank you!
Pro tow is the way to go! Talk about professional yet personable you feel just like family. The original staff who was supposed to pick up my truck were 15 minutes late because they were very busy, I called them and the owner picked up he was all the way in Richmond I live in Lexington but he personally towed my car with greatest of care and even called me to verify he was at the right place! It was reasonably priced & He the even went the extra mile to check on us and make sure that our car was secure. I couldn’t be more happy and satisfied with the service. If you need a tow call Pro Tow! You’ll be glad you did.
ProTow was chosen by my insurance company’s Roadside Assistance service when I needed assistance for a dead battery. Having never utilized the company previously, I was unsure of what to expect. However, I was pleasantly surprised in every aspect while working with them.
ProTow communicated with me promptly in various ways, and it was evident that they valued my time. They arrived ahead of the estimated time and was efficient in the task. Additionally, while conversing with the driver, I was treated with respect and pleasantries.
Being a business owner myself, customer satisfaction is key as well as time-on-task. This interaction was a perfect example of how that should look! Thank you ProTow for getting me on the road quickly and with a smile!
Friendly, professional operator. Treated my car with great care. I watched the operator ensure that my car was completely secure before we started driving. The operator was a careful driver. This is the man you want to see when your car has given up! Thank you so much for a spot of light on a really bad day!
Ryan Cox from ProTow made my experience with my vehicle break down simply wonderful, if that's possible. Fast and professional service from the beginning until it ended with him being adamant about dropping me at my home. Ryan you were absolutely a blessing in disguise, i will recommend ProTow to everyone.
What started out to be a horrible evening turned into a great experience! I had the pleasure of getting my car towed by Jeffrey Gabbard. He was very nice and helpful! Easy to get along with and I would recommend this company to anyone that needs help!
Ryan came out and jump started my car. He was very nice and I would 100% recommend this company. Also very easy to go through with insurance! Trust me I am a real person who had some real problems and today they made it much easier!
Jeffrey went above and beyond! Great response time, called with an ETA, was friendly and empathetic. Called again when my car was dropped off at the dealership. By FAR, best towing experience I’ve ever had.
I was on 75 and my battery died pro tow sent Brian Craig. He was there in no time and had my truck charged up. He was very helpful, nice, and funny. I couldn't have ask for better service. I would highly recommend Brian Craig and pro tow.
Rob took great care of us. Our daughter was stranded in Lexington, he was quick to get there and he made her feel comfortable until we could get there. He towed the car back to Louisville for us and took care of filling out the paperwork and leaving it there. He was great!
Fast & Friendly! Very professional, my car has been nothing but problems since december. Pro Tow arrived on time, turned the key and my vehicle started right up. They gave me a full refund. If you need help, call them!
