This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the available recent reviews, sentiment toward CTS Towing & Recovery in Horse Cave, KY trends positive (84/100). Customers repeatedly praise fast response times, courteous drivers, safe tows, and fair or even reduced pricing; several note helpful rides and clear communication. Common complaints: an employee’s online harassment incident, a surprise $50 wait fee, and one case of poor communication about tire availability—raising concerns about pricing transparency and consistency. Little feedback on parts inventory, yard organization, or finding parts, so those aspects remain unclear.
What clients say about CTS Towing & Recovery in Horse Cave (KY)
I had an extremely disappointing experience involving one of this company’s employees. After a brief interaction on Facebook Marketplace, the individual began sending me harassing and threatening messages. I understand that personal behavior may not always reflect the entire company, but it’s concerning that someone representing their business would act this way. I expected a higher standard of professionalism and accountability from their team. I hope management takes this seriously and reviews who they allow to represent their name online.
Great customer service from Donny thank you. He goes above and beyond. Our semi truck broke down and he showed up really fast, even took us to hotel. Great company.
They were there almost immediately when a buzzard hit our windshield! Very helpful! Thank you! Amy was extremely helpful & made it very easy for us! Highly recommend!
I left my headlights on last night and woke up to my car battery dead when I had to be at work by 7 this morning! I called them and they had Jackson there within 15 mins and I was able to make it to work on time! I will definitely call them anytime I need help!
Thank you so much for helping us, i recommend this. They do respond very quick and is very helpful. Thank you thank thank you. We paid decent price on this one
Five stars isn't enough. Jacob and the team showed up less than 15 minutes after my initial call. After trying to call for help stranded on 65 South Jacob showed up. Got my car loaded safely quickly and even took me to O'Reilly's Auto parts to get a replacement battery for my car. Couldn't be happier. True All-Star team. Don't listen to the one star reviews. These are the Team for you when you're in need of help!!! Way to go! Jacob!!
My sister in law & her husband & 6 kids broke down on the way to bowling green KY & state police had their vehicle towed. After 2 long weeks we found where they had it towed to & it was these GUYS!!! Sitting how long it did it should have been over 1,000 but they seen we were just visiting & had to drive 5 hrs to get the vehicle back so they gave us almost a week & cut the price in half for us!! They are super friendly & definitely a tow company I'd use in the future if I was broke down in that area again!! I 1000% recommend this company & they are family owned & operate & live up to their standards they have.
I reached out to this company when I had a flat tire yesterday in the middle of the storm, our driver came right away. I appreciate how comfortable and safe our driver made us feel. The pricing was extremely reasonable as well!
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