What clients say about Total Auto Service in Harlan (KY)
Was visiting to go off roading for a week and on our way out of town, we blew a booster hose. This family dropped everything they had going on to get our hose fixed when the part couldnt be located within an hour radius of their shop. They even called places on our 6 hour drive path to have the part placed on hold for us incase the fix didn't hold. 10/10 on customer service. Such a stressful situation was put at ease because of them.
My Daughter's boyfriend took his car them had it 3 days to change an alternator didn't do it an changed the back up camera 🙃?? So he got his car an now is taking it to a Dealership to have it fixed. Stay away from this place i have had my problems with this shop as well an I recommend any if you have to push your vehicle past the place.
Had a tire that was slowly leaking air went to them on a Friday they said it was not sealed to the rim so they did it. Well it was still leaking air after that turns out there was a small nail in the tread, but i couldn’t get ahold of anyone til Monday and I live in Georgia so I had to get back for work. I called and they didn’t hesitate to refund my money to me regardless of me not being able to bring my car in. Im from Harlan and it’s good to see that it still has good people that live there. Thank you.
Everytime they fixed my vehicle some thing else would tear up just a couple days after I got it back. And it was always really expensive to get that fixed and it still isn't fixed
Worst experience ever! Made an appointment for a Tuesday at 8 am. They had the car 3 days before got the estimate. Took another 3 days to make repairs. Got it back drove it for a total of 4 hours and the repair did not correct the issue plus several other issues arose. Called the next morning and they said bring it back asap. They kept the car another 15 days. They called and said the car was ready only to get 2 miles down the road to find it was fixed. We will never use this repair shop again.
My son's car broke down while visiting Kentucky from up here in Ontario Canada. After struggling to figure out where to have it towed, we definitely made the right decision when we chose Total Auto Service. The owner told us he would look after us, and he certainly did. They went above and beyond and we couldn't be happier. My son's car went from very unsafe, to very safe, and he was finally able to venture home. Highly recommend, honest, reliable work at a very fair price. We are eternally grateful. :-)
I've had my cars oil changed here 3 times now and they never fill the washer fluid very annoying if they don't fill that what else are they not topping off probably won't be back !
I believe that the owner of Total Auto is honest and straightforward. The mechanics here have done a good job on the repair jobs I've needed, and the prices have seemed fair. I definitely will return.
Got to give a shout out to TOTAL AUTO SERVICE in Harlan. The owner guarantees his work, is a man of his word and believes in customer satisfaction. He went above and beyond to prove this to me. So if you are in need of auto maintenance or repair, I highly recommend you go to TOTAL AUTO SERVICE
They have always been very helpful generally nice people. Ive only had a couple tires mounted and balanced but im sure they are good at the other aspects of mechanics too. Overall afforadble labor friendly staff.
These guys are some of the best.
They do a hard days work for an honest dollar. They don't rip people off like most repair shops do. If it doesn't need fixing they don't make extra money by saying it does.
It's hard to find an honest repair shop these days so they will have all my business.
Good people!
Website
