Took my bike here for a full rebuild and he was short with me as soon as I walked in and didn't want to listen to what I wanted done and rushed me out. Kept my bike for five weeks and didn't call me once. Communication was none existent. I called 3 times (once a week after the second week) first time I was rushed off the phone no update I was very cordial. Second time I was rushed off the phone no update (again very cordial). Third time I very nicely just asked when they would be able to start on it (not finish it I was in no hurry). He rushed me off the phone and said he'd call me in 20 or 30 minutes. I called back in an hour after he didn't keep his word and he said he'd tell me when he felt like it and laughed over the phone and hung up. I took my bike to B and N ATV repair and they started on it next day. I believe that he is taking on more work than he can handle or is a poor business manager but I didn't feel comfortable with my property being in his possession. Wasted 5 weeks.
I called looking for replacement parts. Although I didn't buy them, this man was on point. Quick to respond, fast check of inventory and immediate call back. When I didn't answer, he sent a text. I 100% recommended this business.
This place was great! We drowned out a bike at Black Mountain and the staff suggested we stop in at Austin's on the way back to our cabin. I am certainly glad we did! We got the parts we needed to get the bike back up and running that afternoon; the staff and the customers in the store were all fantastic! They treated us like they had known us for years, engaged us in great conversation, tips on the bike and local places to check out.
We fell in love with Harlan County on this trip.
What a great business the best friendly staff Charlie cracking jokes and one of the best mechanics in the business DJ the fix it king. Made my visit a great one stop on in he will give you a drink and make a joke about somebody you don't like free of charge.
Looked everywhere for a valve steam for my Harley Davidson..found one here an had it put on an tire aired up ..reasonable price too..will do business again when needed..
I can’t say enough good things about this business. Austin is a straight shooter. No B.S. My daughter had crashed out four wheeler recently. It was a significant amount of damage. Austin and his guys took care of it NP !! This man is as honest as they come. I’ve run my own business for years and he reminded me of myself. He understands that your only as good as your last job!! Word of mouth can make a business when the owner does the right thing and is honest. He was in contact with me throughout the whole process of it being fixed and he did it at an affordable price. I would never go anywhere else. If I could give him more then 5 stars I would. I thought I was doomed and my brand new 4 wheeler was trashed. The guys there were fantastic as well. Good hard working people. Thanks again everyone!!
September I believe on the way to evarts a buddy needed a battery and the other buddy buddy needed tires seemed like good honest business and that treats ya right
I have 3 4wheeler a side by side a dirt bike and a street bike my friend Austin doze all my work and keeps all my rides in good shape and me on the road so if you need your ATV worked on you need to call Austin the man that well do you right
Great little shop. Charlie is a great guy lots of knowledge and good conversation. Prices are very reasonable and quick to get parts. Check out his boy for tours.
Austin Atv Shop is the most best place and Hauling Kentucky I can t know it all stars five stars 199% the best place to get parts Tire and any accessories
