What clients say about Jones Brothers - Flatbed, Heavy Duty & Semi Truck Towing in Hopkinsville (KY)
My van broke down on the side of I-24 outside Cadiz. Jones Bros came within 45 minutes of calling them. They brought a second vehicle for my kids and I to ride in. The gentlemen, Dee and Nick, drove us to the auto service center in Hopkinsville for us to drop off our van. Nick then drove my family to a hotel. Jones Bros rescued us and did a great service for us. I am so appreciative for their quick and kind service.
first off i was a tow truck driver in san diego before i became a over the road truck driver and iv never seen a heavy tow driver hook up a semi truck as fast as Nick Creamer not even me he was there before dispatch said he would be had my truck hooked in less than 30 minutes and the price dispatch quoted was what i paid highly recommended that if you break down in this area you call this company
BEWARE! Read their negative reviews. For years they have been quoting one price and then charging double. It's just what they do. We were on 24 with a blowout on our 5th wheel and needed our spare put on. Told her exactly what we had, she left the phone to get a price and came back with 120.00. While waiting for the tow truck to show up she called us back and said it will be 210.00. If we had been told 210.00 at the beginning we would have called the guy down the street. We paid 100.00 the day before from a tow truck out of Birmingham for an issue with a different tire. Do yourself a favor call a different company.
Did a good job quick Fair not sure about the pricing cuz the company paid for it but I'm assuming it was a fair price. Did what they said when they said on time. Would recommend them if you ever need anybody around Hoptown Kentucky
We had an airline break on a trailed in Elkton, KY today. I called Jones Brothers and they were awesome. Mike sent a mechanic to my driver and got him running so he could get to their shop for the final repair. They had him in an out from initial call to completion in under 2 hours. They took care of us both in timely fashion and fair pricing.
Our FedEx truck broke down in Eddyville, KY We hooked up and jetted in the wind….Skippy has truly amazing way with people. He drove us all the way to Atlanta and kept us entertained. He was so tired but you could not tell by the way his humor was. Skippy arrived sooner than what we were told. Amazing customer service!!!? So glad we had a chance to meet him.
These guys rock! My suv was towed within 30 mins of my initial request. I don’t have ERS. I paid $85 for an in-town tow! The driver was very professional; and, had a great attitude! Highly recommend!
Jones Brothers was contacted by HPD to tow my daughter’s car after a wreck. I told the officer that I wanted the car towed to Hopkinsville Collision Center. This information was shared with the tow truck driver and verified that the driver understood my request. A week and a half later, after not being able to find the vehicle, my insurance company contacted Jones Brothers to locate the vehicle. We were told that the car was at their facility and the driver denied being instructed to bring the vehicle to the collision center. I was charged over $600 in storage fees and an additional $100 to tow the vehicle to the collision center. Their choice to disregard my request resulted in lost repair time and over $700 in additional expenses.
We had a great experience. Nate was our tow truck driver. He was very kind, considerate and professional. He arrived to pick us up in a timely manner. We appreciate him towing our vehicle. He did a fantastic job! Thank you!
Called and requested a quote to pull my forklift out of a small patch of grass which basically took the gentleman 5 minutes to do. Was quoted $150.00 but ended up getting charged $300 because they sat at the gate for two hours, which makes no sense to me, how am I responsible for that, never again and I will be passing that on to everyone I know.
Excellent service was the only company that answered at 6 am after i got stuck in a ditch. They were there within 30 mins. The guy who came and pulled my car out was very professional and even let me use his jack to change a flat so I didn’t have to use my hand crank one. Excellent service would recommend.
Great job by the driver and the phone staff was very nice. My truck is an AWD model so I needed to get it flatbed towed to a shop. They showed up in a timely manner and got the truck secured and delivered without a hiccup. The experience was painless and as good as it could have been seeing that my truck needs repairs, not on them I'll call them again if needed without a doubt.
Long story short - my Escalade needed loaded on a roll back to get put on my sons gooseneck as it broke down 300 miles from home.
Called at 10pm on Saturday night and they were there to pick it up in about 10 mins and loaded it right on the other trailer so we can head home!
Thank you!!! Totally recommend these guys!!
Several Jones Brothers technicians found the solution to a fifth wheel hitch failure and subsequent recovery. Timely and professional, can't say enough good things about our experience (after two other towing companies refused). Call Jones Brothers!
Unfortunately, I have had to be towed multiple times in the last few.months due to various car troubles. This company has always been prompt, professional, and helpful. Most recently, my Evo had to be towed home as we save for transmission repairs. The gentleman very kindly placed the car where I requested, since the garage now needs to be cleaned out. 10/10 recommend.
JD, the driver and person who pulled my van out of a muddy yard, was so very nice to me and after I had been standing out in the freezing weather he offered to let me sit inside the cab to stay warm while he pulled the van out. I could not ask for better service!! He was very professional and kind. I know who to call from now on!!
First time I've ever requested/scheduled a tow. The folks in the office were extremely professional, knowledgable, and friendly...and had me taken care of in 4 minutes. Truck arrived at the scheduled time, and the driver was both professional and friendly. I couldn't be happier with the service I received. Highly recommend Jones Brothers!
So thankful for Jones Brothers. This was our second time using them and again they did not disappoint. It was a cold rainy night and the driver was very nice and took good care of our truck. We will use them again.
Excellent example of what good business practices should be! Professional driver that provided excellent customer service. Great experience doing business with. Provided rapid reliable service along with courteous communication. Exceeding my expectations with their professionalism. I will continue to do business with Jones Brothers Towing. I recommend this business to anyone seeking excellence in customer service, communication, reliability, rapid response and with reasonable rates. Thank you Jones Brothers!
Daniel the driver was awesome, he was very respectful of my wife’s vehicle and even helped identify the issue. I believe if I wasn’t there he would’ve helped my wife get the car back on the road. Best service you could ask for. Clean trucks, driver presented himself well and It didn’t seem like a burden to bother him on his weekend. I hope I never need a tow again but if I do it’ll be Jones brothers.
They showed up promptly and loaded our car to be dropped off at local dealership for service in the morning. Price was better than expected and their equipment was clean and capable of job. Will use again if needed
I was very happy with the service I received from Jones Bros. The driver was very helpful and kind, and arrived when I expected him to. I would definitely use their services again.
Called the dispatcher and had a tow on the way. Jon showed up and was a professional operator that quickly and safely hooked up my broke down vehicle. Thank you team for quick service.
The driver showed up on time as they quoted. He made very quick work of getting my truck on the flatbed the Jenkins & Wynne very efficiently. And from the professionalism and the low cost of the tow job how can I customer complain.
Battery was completely dead. My husband came to try to jump start it. Didn't work so I had to have it towed. Called and they were able to tell me the time estimate of arrival and cost up front. Dropped it off at my favorite mechanic and was pleasant with a sense of humor. Nice clean crisp uniforms made me feel good working with professionalism. I will use them again and again.
The driver did a great job, he even had to remove my tire because of the axle going out.. Very professional, quick, and a very nice gentleman!! I definitely recommend Jones Brothers for your towing needs..
Nick was extremely courteous, helpful, and caring during our breakdown and challenges on the I-24 West. Jones Bros has the equipment and the knowledge to get the job done.
I would call them again in a second.
Thanks Nick!
Scott and Hollis saved the day for us!! We had an issue with a uhaul trailer at 4:30 am and they were right there to help! Thank you for everything and you guys are the best!!! Hollis even followed us to a truck stop to make sure we made it ok. Very excellent service!!
Trucking companies beware!!!! These guys did a load shift for our company and they quoted us a price at $485 an hour which was already high but we were in a tight spot..these guys waited until they were FOUR HOURS into the job to tell us they had changed the hourly rate to $1500 an hour. I spoke to the supposed GM of the company and all he said was "sorry I should have called" and refused to change the price and he couldn't comprehend how we could have a problem with him changing his hourly rate up almost $600 extra an hour without telling us or giving us a chance to call someone else..these guys are crooks. I would highly recommend avoiding this company at all cost. Our total bill ended up being over $8000 for a load of lumber that shifted. Be careful of these people drivers
118 S Clay St, Hopkinsville, KYTowing service
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