What clients say about Alexandria Auto & Truck Repair in Alexandria (KY)
When I'm to busy to take on more work i refer people to bring their cars here. haven't had anyone complain yet. I've had them do a few things for me and they were good. Its hard to find a good mechanic.
I have taken my Nissan here plenty of times and Gene has always helped with it with no issues at all. They are very honest and quick with the jobs, and they have even changed my transmission and clutch within 2 days. Their prices are affordable compared to other shops. Gene often actually saves me money, and sometimes does some jobs for free or without labor costs! Always happy to take my car here and have no hesitation in calling them when something goes wrong.
If I had the option I would give this place 0 stars. I came to this shop because my car had broke down (obviously). It is a crank no start and I told the mechanic that it was running fine and then it was parked for a few hours and it wouldn’t start anymore. He told me he’d look into it and I left him to diagnose the car for a few days. After about a week I hadn’t gotten a call back about my car so I had called, after a few days of calling and getting no answer I had FINALLY gotten an answer. He told me that with the type of engine my car has it had seemed like my timing belt had broken and I needed a new engine. Here’s the catch: in this same phone call he told me he hasn’t taken the cover off to fully look at the engine that he said had blown. (Also, timing belts don’t break when the car is off!) He told me a USED engine would cost me $4000 for him to order and install it. I had just lost my job and I obviously didn’t have $4000 to put down on an engine so I told him I will wait a little and let him know what I decided to do. After talking to my mother (who is a mechanic) she didn’t think the used engine should cost $4000 especially if he hadn’t made sure i really needed a new engine. We tried talking him down on the price and he didn’t budge, we also asked for a payment plan to which he said i would pay $2000 now and then $2000 in 2-3 days when he was done. With that we decided to just have it towed home and get a second opinion somewhere else. Upon arriving to pickup my car we had seen that he took off my coil packs and had just thrown them on the floorboard of the car. I honestly don’t know why the coil packs were taken off but maybe he should’ve put my car back together before I picked it up? Anyways, fast forward to today and I got a call from my second opinion. It turns out that yes, it is an engine problem, but my timing belt is fully intact! I don’t know if this mechanic was trying to up the price on something that wasn’t wrong with my car because I’m a young woman but it is INSANE that he would blatantly tell me it was one thing and then follow that up with telling me he didn’t even fully LOOK at the thing he said was broken. I don’t recommend coming here and I hope that he hasn’t “fixed” someone’s car without knowing what’s actually wrong with it.
This is the best auto repair shop I've ever went to. Gene is so kind , honest and fair. You won't be sorry with your service.I have been here several times and also my family members.
Although I wasn’t ready to do the repair, they were friendly and gave me a quick competitive estimate. I recommend this family business when considering their services.
Gene has helped us with quite a few repairs in the last few years, since we have five vehicles in the family. This is the shop everyone wishes they had access to, and those of us who do should be thankful!
This place was the best and honest auto shop I have ever been to. Gene the owner was very kind and reasonable. I would recommend this shop to anyone who needs help.
Alexandria Auto & Truck Repair is the most efficient, ethical and easy going repair shop I have ever encountered. Your vehicle is repaired on time and at a reasonable rate. You never have to worrying about being taken for a ride ... when you take your ride to Gene Cloyd (Alexandria Auto & Truck Repair)!
Gene and his crew are great to work with. He is honest about what he does and how fast he can get it done. Problems with prior repairs are remedied without a fuss. Great shop.
Gene has always been ready and willing to tackle any issue I have had, and he is really an honest and fair person, I would highly recommend his services to anyone,
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