Troy's Wrecker Service JunkYard in Shepherdsville (KY)

The worst customer service I've ever experienced. I'm not one to give bad reviews but this lady cut me off after explaining her my situation after she asked and yelled as if I was bugging her demanding my name. If you're in any type of an emergency which normally you are when you're in need of a tow truck company, they clearly don't care. They'll make a stressful situation worse. I wish I could rate it worse

Didn't charge too much quick.Turn aroundDeliver to my house

We used them today. Awesome job. Loaded us up and got us to the repair shop. Very nice driver.

My angel in the night! Johnny on the spot! Thank you to Kevin for helping me in my time of need. Your kindness and calmness was much appreciated!. You went beyond what you needed to do for me and I thank you! The Kroger incident with the red mkz!

I want to recognize Casey for the amazing job she did helping me to retrieve my belongings from my car. She went above and beyond in a very stressful situation. Thank you Casey.

Troy's Wrecker Service did us right in a time of need. The company and driver were very professional and compassionate about our situation. We broke down Thanksgiving day in Shepherdsville KY 200 miles from home and Troy's wrecker service got us home and did not take advantage of the situation when figuring the price. The price was fair and they came right to us and brought us and our jeep home. This company is top notch and the driver very professional respectful and took care of our vehicle the entire trip. Clean trucks, clean driver and was a good ride home. We can honestly say all experiences in those 2 days made it the best Thanksgiving we have had in a long time. Thank you Troy's wrecker service for what you do and how you run your buisness.

Harvey was great helping us get my wife’s car to the house we appreciate you greatly!!!

The staff was kind and professional each time I spoke with them. They even took the time to air up my tire for me despite that not being part of the service provided/paid for. So kind. 10/10 recommend!

I had to leave a 1 star because it’s not possible to leave zero stars. I called them at like 5:30 in the morning to tow my car and they took three hours before they called me to tell me that my car was stolen and gone. They didn’t even know where it was at despite all the directions I gave them over multiple phone. My family and I spent almost 2 hours calling around tow company’s and the police to find it. MY CAR WAS NOT STOLEN. It was in the same exact place I left it almost 5 hours earlier when I made the call to have it towed. Then when I finally got a different company to tow my car they showed up and said that they were going to charge me for a dry run. They charged me $51 for something they didn’t do. The charge doesn’t bother me as much as the fact that there was never any apology given to me for the panic they caused or for the fact that they didn’t even look in the right spot for it

Very rude and unhelpful know the situation you’d think the would be much more compassionate. This place is a scam hands down!

Rude. Lied about operating hours. Property damaged under their care. Outrageously expensive not even including the cost of the extensive repairs they've caused. Pretty sure they went through my belongings because the lock was pried from the door.

I was rear-ended on I 65 and transported to to hospital. Shepherdsville police had this company tow my car. I talked to them from the hospital informing them that it would be a while before I could come up and get the car/my stuff out of it. The person that hit me had no insurance so between multiple Dr visits for my injuries and missed work it took me a while to scrap up the money to get another car In the meantime without any of my knowledge they had added fees everyday and I had amassed a bill well in excess of $1000 and they couldn't find my car. A day after this I got a call saying the found it but I had to pay a minimum of $200 to get my stuff out of it. I told them then they could just scrap the car and asked if they needed the title and was told no they would handle it. Today I got a letter saying they put a lean on it for $2500 and were going to sell it and anything they didn't get from selling it they were going to sue me for. Thanks for kicking me in the teeth while I'm down.

They did a good job when we had our accident and they did help us with trying to figure out how to go through the process

Completely unprofessional driving and driving way to fast for conditions. It's pouring down rain and your speeding doing 80+ mph. It's so slick. Aa a wrecker you should know better. Then flashing your lights and acting a fool to those driving safe. It's completely unprofessional. If you have an emergency you still have to get there in safe manor. It's doesn't give permission to drive crazy tailgating and endangering other drivers!

The pickup went smooth. I was going to try and walk home from back therpy,1.3 miles im 68yrs old. and they told me not to walk in the heat (90°) they went out of thier way to help a senior very impressed

Awesome service. Josh was the driver sent to me and he was amazing, very kind and friendly. Talked with me, and explained every detail along the way. Fast service as well! Thankful for no added stress to an already stressful situation! Thanks guys!

Terrible place. I sold my bike and whoever bought it never put it in their name so I did an incomplete transfer with DMV. The woman tried to tell me they got my info from the dmv so I called the dmv and they said no she didn’t. They can find who the last registered owner was but if the person you sale it to doesn’t register it they send the bill to last person. So I told her all this and she hung up. Terrible business.

I don’t remember her name .. but she was amazing.. she arrived to me in 15 mins of me calling she actually cared and tried her best to make a bad situation (for me) better. She deserves a raise ..💜

This business goes above and beyond to help their customers. I was able to get a sick Jeep towed to a shop during one of the busiest days. I called everyone. No one could come. I hadn't heard of Troy's. I have now. They came quickly and the price was very reasonable. I would definitely recommend them.

Rip off, they dont care about people. They. Say lies about cars as they are nothing close to truth to sell them. The main guy makes sure he isnt there when you are to be meeting him. Dont use sservice for anything as they only care about money not person.

We have a steep driveway, our truck slid down on the ice and ended up on our retaining wall. We called Troy's, they were highly recommended by our insurance company. Brent came out and was very professional, and skilled. He was able to get the truck off the wall without damaging truck or retaining wall. Would highly recommend!

Troy’s illegally removed my legally parked vehicle from a public road at the request of a spiteful neighbor. No questions asked, they just came and got it. I thought my vehicle had been stolen, so I deleted it and have been looking for it for 2 weeks. Insurance was about to pay on my claim when I found out Troy’s had been in possession of my vehicle the whole time. I’ve been without my vehicle for two weeks, and the only paperwork Troy’s would produce was an invoice for $465. My battery was dead when they finally released it to me, and they declined to help with the jump. My only legal recourse is to take them to small claims court. Mrs. Becky at the window does her job well and kindly offered me cold water while I waited for roadside assistance to arrive.

This company deserves zero stars!!! I called yesterday at 9 am to pick my car up from my house. The car would not start and I needed to get it tolled. My insurance company recommended them because Troy's will bill them rather than the customer.. I called through out the day and was told emergencies come first. I was told at 2 pm that the wrecker was 5 miles away. I called back at 330 and was told that the wrecker was sent to a police call and I could be put back on the list again. HORRIBLE customer service as well as wrecker service. I contacted another service this morning and the service was awesome. You guys need to change your recording. Its very deceiving

I have old cars, so I have used Troy's multiple times. Roadside assistance through my insurance provider and customer pay, they have always been courteous and prompt. In the single case that the tow was delayed, they politely kept me informed. The best part is my cars were always handled with care. Thank you.

I am so mad my son had all paperwork to get his Vehicle out today and this place gave him so much hell. He had money in hand and registration and after sitting in their parking lot 30 mons before they closed and still wouldn't release his vehicle.. They told him to come back Monday knowing they were charging him more money for it being there. And their website is full of it.. It does not say wrecker Service 24 hrs it literally states they are opened 2hrs. It is all about making money off the unfortunate people in this World. The only want to charge people more money than what they should. Plus why the heck does anyone have to have a appointment to get their vehicle back makes no sense at all... Oh wait it is just another way to take more money from people... This place makes me sick....

I would give them a zero if it was a option. They wrongfully towed my car on Friday when I called Friday to get it they said I would have to wait until Monday. 3:00 Monday after I emailed them all the paperwork they tell me I have to come back tomorrow too pick up my vehicle. They said they needed time to get the vehicle ready to be picked up. They have kept it 3 days now. How is this legal?

Well I was driving Lyft had a blowout. I used troys covered by my insurance company. The dispatch lady was nice but it took me 22 hours to get it towed to a mechanic I don't know if they were that short or put insurance companies road side service on the back burner