Republic Services JunkYard in Overland Park (KS)

For the second time since having Republic Trash Services as our waste management, they have neglected to correct error when missing our bins. Most recently, they have continued to pick up neighbors trash, but neglected to dispose of ours for a consecutive two weeks. When complaint was filed with the phone number listed, they promised to reschedule service TWICE to make up for error, but never followed through. Follow up phone calls resulted in the same inaction and apathy. *Note* no explanation was filed from the route drivers as to why they intentionally skipped our home. No home owners’ error such as missed payment, no obstruction, etc. Frustrating regardless; extremely frustrating when trying to dispose of two children’s diapers. This does not only affect a single home owner’s property, but all the neighbors surrounding.

I literally am only writing this review to warn you against using Republic Services. Not picking up the trash on time is the least of their issues. They rarely respond to emails or calls. And when you do talk to them they lie. Their behavior is childish at best and illegal at worst. DO NOT USE THIS COMPANY!!!

This has been the absolute WORST experience with this company EVER! I have NEVER seen such slacking in work ethic. I received containers a month ago and my trash hasn't been picked up once even after numerous calls to EVERYWHERE! I have called the home office in my area and another office in Indianapolis and talked to managers and supervisors. It sounds like I am exaggerating but not! There are big problems in this company so think before you get signed up with them. Then they have the audacity to send me a bill!

Moved in one month ago. Trash has never been picked up on trash day. I’ve had to call every week to get a pick up. Which they have missed subsequently as well. I should have taken a hint when we were the only ones on the block who chose Republic. Literal. Trash. Side note: their phone customer service people are delightful, the actual service is horrid.

Our HOA moved to Republic Services. We did receive a better rate then when we had a direct price with another service. So this was great! But our trash sits on the curb for multiple days each week because they are delayed more weeks than not. Also, if the lid on the bin isn't resting in a closed state, they will charge you extra. But we sometimes go 10 or more days between weekly pickups so then they will attempt to charge a surcharge, even though the additional trash is due to their 3-4 day delay on pickup.

ZERO Stars!! 100% the worst company ever!! Going on two weeks now without service! Do NOT sign up for trash/recycling "service" from this company. Do NOT waste your time. They will NOT provide service!! So I post this review and Republic replies with a please reach out to us. Guess what I got....and email back stated there would be a delay in service this week. Wow! Thx! I had to wait over 20 minutes yesterday to speak to a customer service rep. He promised I was on the list to get my trash pickup TODAY! Wild that yet again they're not picking it up!!!!! Oh but their customer service rep replied to my review and so I reached out to them as suggest. Guess what I got?? ZERO help!! Thx for NOTHING! If you don't want to throw money away, I would AVOID this company! They're expensive and they will NOT provide service. Just stay away from them.

If you love not having your trash picked up this is the service for you. For weeks they have been late or have not picked up my trash at all. I trust the raccoons who get in my trash every night because of their lack of competence to get rid of my trash quicker than republic services

If you are considering Republic, you will regret it. It Says a lot to have 86 reviews, and everyone rates Republic as terrible. I live in a large apt. complex with large dump bins. Repulic is supposed to pick up trash 5 times per week. We are lucky if we see them 3 times but usually twice. We worry about rats and other critters with this much garbage all around. I really wish we could go back to Deffanbaugh.

Well Matt called me Thursday morning to apologize for service problems. Told me Thursday is my pickup day. I told him I had set it out Wednesday evening. Well it is now 3 pm Friday and still not picked up. Not happy at all.

I started my account with republic services about 5 months ago. It is impossible to get your trash picked up on a weekly basis. I have called them about 15 times since I started the account. Same story every time… customer representative says “I am so sorry. I will report a missed pick up and it will be picked up tomorrow or the next day”. Never happens. I take my trash out Sunday night and leave it in the driveway til Saturday morning hoping they will pick it up at some point and still nothing. We now have 6 bags of trash sitting in our garage because they simply don’t pick it up. I think it has been about 5 weeks since our last pick up. My money is being stolen at this point. If possible, stay away from them and use another company. Not a reliable company in any way, shape or form. Republic Services, I do not care about you responding to this with a message telling me to email you. Pick up my trash please! That’s what I’m paying you for. Quit stealing my money!

After delivering my cans, Republic missed 4 recycling pick ups in 2 months. The first time I called, the service representatives were helpful and friendly and said they would schedule an extra pick up a said they would make sure our address was on the driver's route. After two missed pick ups the next month, I decided to cancel. The representative on the phone told me they would pick up the cans the beginning of the very next week. They were not picked up. When I called yet again, the person whom I spoke with told me that my service wouldn't actually cancel until the end of the month and my cans would not be picked up until after that. My spouse and I had already set up service with a different provider. So now we will be paying for two services for the next month. The only positive I can say about this company is that someone always answers the phone...it just doesn't translate to action.

We have been loyal customers for 4 years, when every other person in our neighborhood dropped them we stuck it out. We will begin a search for a new company Monday. 3 weeks same trash!!!!

I have this “trash collection” company that is horrible at collecting trash. DO NOT USE THEM. Just about every week, recycle or trash is missed. They send you notice that it will be picked up in a few days, but they never show. So cans essentially sit by curb every day of the week hoping for a pickup from a trash company that can’t do their main job. Best part, I ask for credit for the missed pickups and they tell me they did collect the trash or recycle. HA! I have camera proof that you did not! The other companies in my neighborhood come every week…. Both services. As expected. Just me and few others that use this “company” called Republic. Time to switch. And before they give me an email address and tell me to reach out to them to discuss, I was on the phone 30 minutes ago and the person hung up as I was telling them my issues.

At no point in your rambling, incoherent company were you even close to anything that could be considered a rational semblance of a working facility. Everyone in this room is now dumber for having used to it. -Billy Madison. Kinda.

These guys have been the WORST. Like others leaving negative reviews we have gone weeks and weeks with out our trash being picked up. Every call met with a promise "to escalate our complaint to operations", which changes nothing. Trash and recycling are still out on the curb. To those at Republic Service reading this NEGATIVE REVIEW, do NOT send me a canned response, tell me WHO I need to talked to, threaten. cajole, bribe, whatever is need to GET MY TRASH & RECYCLABLES PICKED UP!!! (Update: Looking for a new company that is NOT Republic Services for service.)

Worst trash service my family has ever experienced. I would give 0 stars if it were possible. Frequently missed trash pickups. Their company website states that any delays in trash service will be posted on their website Alerts. Alerts are never updated. They ask for contact info as their website states customer service will promptly reach out to you when you have issues, but nobody has ever contacted me. They will frequently reschedule an already rescheduled service without any notification or any attempt at making the situation right. Even after speaking with a “Manager” promising that trash will be picked up after four reschedules, it was again missed with zero communication from the team. We were once given a notice of a possible fine from the city of Overland Park for leaving our trash on the curb for a week due to Republic Service’s failure. I do not recommend this company if you do not want poor customer service, poor communication, frequent missed pick ups, and maggots growing in your trash because you are left in the dark for a service you pay for. Do not use this service.

DO NOT WASTE YOUR TIME!!! Let me add on to my review below!!! After having to find somewhere to take my own trash multiple times they still charged me for the pick up!!! My first bill from them was almost $400 and they picked the trash up a total of three times. The little email they tell you to email about your problem is a reply is a generic automated response or their employees just are illiterate. When I emailed it they told me my trash bin would be delivered when they needed to come dump them not order me new ones . I was then told a supervisor would contact me within 24 hours and the bill would be fixed that didn't happen either now today (3 months later) yet again trash was not picked up. Still a supervisor hasn't messaged me about the bill nor who will be paying for the fees from the city for the trash being left out on the curb for over two weeks. This place doesn't care about customers at all!! I'm a single mom I don't have 200/300 dollars to keep putting on trash deposits!!! By far the worst trash company I have ever seen !!!I haven't had them for two months and every trash pick up day they never came so I'd have to call in. It took a whole week for them to come pick up last week's trash I spoke to multiple managers and they keep telling me tomorrow never happened then they say someone manager above them wise will call within 24 hours never happened !!! Then they finally picked up the trash after trying to get me to pay extra because they didn't pick the trash up last week and there were extra bags. Needless to say the extra trash bags they threw in the middle of the road and left it there tons of trash at the end of my driveway !!! By far the worst trash company ever !!!! Still no call or other of discount they just want me to pay over 300 to do their jobs I. would have been fired at my job if I did the stuff their drivers do

Repeatedly late picking up trash. We are currently in our second week of waiting for trash pickup. Instead of starting with the people they missed last week they started this week's route fresh and serviced the people who they picked up for last week leaving the rest of us high and dry again. I have never witnessed anything like this before. I cannot believe they get away with such poor service and lack of effort to correct it. Cannot wait for our neighborhood association to dump them even if it means we end up paying more for another provider who isn't such garbage. Yes, puns intended.

I've been a long-time customer for many years; however, since Oct-2022, its service has gone down the tubes. Republic perpetually claims driver shortages. It's apparent it elects to consistently service certain routes over others and leaves unlucky ones in the lurch. Since the spring, we average one waste and recycling pickup per month, and never on the scheduled pickup day. While the people manning the national call center are professional and sympathetic, they are utterly undermined by the local Kansas City team that's supposed to execute. For the last month, we have been calling Republic 1-2 times *daily* for the past month to urge them to perform on their promises. As of today, our last waste pickup was nearly one month ago. On 9/15, we were instructed to place all our waste, including overflow, on the curb and were promised it would be picked up on 9/18. It is now 9/25 and there remains a 25-foot long stretch of trash still sitting out on the curb, growing by the week. My waste carts have been a permanent fixture of the front of my house and have long killed all the grass beneath. Each time we call, Republic promises a pickup in the next 24-48 hours. The promises involve the call center person putting in a message to KC dispatch. The phone recording alleges a "3 day delay" in services, but it's been a month. There are no possible excuses. We've been promised the local relationship manager, Rontavius, and even the local operations president will call us. It's been weeks since we were told that and it's apparently only another abandoned promise. If you cherish your sanity and basic public hygiene, avoid this company at all costs.

Absolutely the single worst experience I've ever, ever had working with a provider of any service or good. Unfathomably awful. Please, read all the other reviews and trust that your experience will most likely somehow be worse. Under no circumstance whatsoever should you sign up for Republic Services waste removal - you would, not exaggerating, be better off dumping your trash yourself or leaving it on your driveway for literal months at a time - it would be the same experience as if you were paying. We went three or four weeks MULTIPLE TIMES without pick-up. No warning. No explanation. I'd call. I'd politely complain. I'd be ASSURED next week all would be made right. Again, nothing. This happened over and over again for months. Just blatant lies. Zero service. We then cancelled our service after FOUR WEEKS of no pickup, and were told we had an outstanding amount due. Foolishly but eager to just rid myself of this entire ordeal, we paid it.... only for them to send us to collections months later when we have moved on from their services. Just an absolute joke of a company. They deserve zero stars, but Google won't allow that.

We have had this service in Shawnee, KS for over a year. They continue to not pick up on schedule, and sometimes not at all. As of now, we that have them in my neighborhood, have not had service for 3+ weeks. They tell us over the phone we are scheduled to have pickup, but they do not show up. We now have another company scheduled starting next week. Do Not Use Republic/Superior Trash Services. they will not give you the service you pay for. Their excuse is that they don't have enough drivers. I bet not, if you pay them like you give service, I am sure they all quit because they aren't getting paid. Horrible experience, will never recommend. I wish I could give negative stars, this company doesn't even deserve one star.

2 weeks ago they just took my recycling bin. I have no idea why. I have called the City of Prairie Village AND Republic trying to get a replacement. They claim to have delivered a replacement a few days after they took my bin, but that is untrue unless the bin is invisible. The customer service person can only take notes on my calls. I doubt they are responsible for delivering replacement bins. I was home when they took the bin. Saw them do it. Why won't they replace it!

I'm so glad we recently decided to give Republic Services our trash business! Because they never pick up the trash, I don't have to worry going outside in the cold to bring our containers back into the garage. I've even called them everyday letting them know our trash hasn't been picked up. Everyday Republic states they will be right out but alas, I see the containers unemptied by the street as I look at them from my warm living room. Thanks Republic for keeping me from having to go outside! I'm also excited as I think about the opportunity to go to small claims court to get a full refund so that I can immediately get someone else to manage our trash. This is something I've never done but I love new life experiences. Once again, thanks Republic Services! Despite the trash not getting picked up, I continue to stay nice and warm inside my house.

This was the worst experience I had. In the entire month of April I was not serviced. I live in Shawnee, KS and there is no reason my trash should’ve never been picked up. I called every week multiple times. Each time I spoke to a representative they informed me that they escalated my case and that my trash would be picked up the following day….it never was and this went on for about 4 weeks. What’s even crazier is that I just paid for services up until June too. Each time they would credit me for the missed pickups it would be like $4 as well which is nothing. What I found odd also is how once time a representative had informed me that the driver stated my trash was picked up when it never was. Houses 2 blocks over that had services with the same company were being serviced, all except mine. Terrible experience, would not recommend. Someone is definitely not doing there job.

It has been three days shy of four weeks since I have received trash service. I've had to resorte to asking the neighbors to use their trash to get rid of overflow trash. I have contacted the company on a daily basis and have been given hollow promises of trash being picked up the following day. Finally got a hold of a supervisor who personally guaranteed service on a Saturday, which never happened. Contacted another supervisor today, who stated they would personally contact their supervisor to get the issue handled. Only time will tell. Up until last year, I had zero issues, however their service has been horrible since. I strongly suggest using another company for trash service. Update: It has now been over four weeks since we have had our trash picked up. Management explained they don't have the driver's to service the area and cannot give a time frame as to when service will be provided. I was told it could be weeks. I will be canceling my service and go with a more competent company. I found WM is cheaper and drives my street weekly.

Republic promptly delivered my new trash/recycling receptacles. That was the end of their good service. My trash pickup was missed 3 weeks in a row with daily promises to pick it up. After it was finally picked up two weeks in a row, they've now missed me again. Once again, the promised missed pick ups are missed. Do you want my business or not?

We are not customers of this company however 2 months ago one of their trucks destroyed our mailbox. We reported it same day and have been calling multiple times per week to be reimbursed for the repair. I get the same story every single time, "it's being escalated", however they refuse to return my calls. Maybe this will get someone's attention to actually take care of my issue? This is easily the worst customer experience I've ever received, everyone I speak to is incredibly rude and unhelpful. I have worked in customer service for easily almost 10 years and am blown away at the lack of professionalism here.