This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for O'Reilly Auto Parts in Atchison, KS show a mixed but generally positive trend: 73/100. Many praise friendly, knowledgeable staff, quick installs (batteries, wipers), easy-to-navigate aisles, and solid in-stock selection with fast same-day/next-morning sourcing and tool loans. Strengths include convenience and parts availability. Common complaints: inconsistent expertise by employee/shift, occasional rudeness, lost/special orders, slow help or chatty counters, and uneven store cleanliness. Pricing is typical chain; compare for deals. Overall, service varies but speed/stock often impress.
What clients say about O'Reilly Auto Parts in Atchison (KS)
By far my favorite O'Reilly's and that's saying a lot considering the less than great service I've had the majority of all the other locations I've been to over the years. Staff is always helpful and friendly.
Spent 10 minutes waiting while they discussed their toy collection the they didn't want to help me. Made the trip to Leavenworth where they were more than happy to help me with what I needed.
I dont know what the guy's smoking who left a one star review. Maybe he had a rock in his shoe? The manager knows her stuff, and I have never had anyone be anything but helpful at this store!
Whitney ran this place into the ground, really poor management! Now I have to go out of town to get my parts because they are so rude and never give me what I need!
The people there are very helpful and willing to help you in any way they can. If they don't have the part you need they can have the same day the next morning
Mr Chad helped me figure out how I could test my power window issues. He ended up saving me a lot of money in parts I didn't need. Would definitely recommend this shop.
Almost 7, WalMart parking lot. Car won't steer, seriously-not even manual steering. Serpentine belt broke. Immediate call to O'Reilly Auto Parts Atch. Surprised they had one in stock. Like then...stranded and needing it...O'Reilly came through. 20 min or less singing "On the Road, Again". LOL, not really, but it could have happened that way. Thanks for being there & having the correct part for a 20 year old car. Rock on.
It's a really good place In the day time everyone knows there stuff but the night shift is just a bunch of kids that dont know anything I'm not sure when there shift change is unfortunately.
I tend to need some oddball part that they just don't have. Jennie did help me track it down on the web. They also have a modest selection of specialty rental tools. I've taken advantage of that in the past with good success.
Ummm the front counter guy didn't know what a Subaru was.. not sure I'd recommend for anything that isn't on the shelf already.. and, for the front counter guy....No a Subaru is not a Honda...
I hate to be so critical of a place, but the customer service here is simply abysmal. Went in looking for a spark plug for my push mower, with photos of the plug that I took out of it. Guy at the counter asked for a part number. I said I don't know, but that I had a several photos as a reference. Got told he couldn't help me without a part number. Ridiculous.
Four employes with one complaining that he was supposed to leave at five, but was still there at six. No one knew the difference between GL4 and GL5 oil. No one cared to ring me out on the register. Finally a young curly haired helped me at the register. I give it one star because of him. I will never go there again. If I was the owner, I would fire them all. I have never seen such poor customer service. I will admit they were having a good time and getting paid.
I go there so much now they know me by name. Tho some of the kids there know squat about cars- after a few trips back and forth..I get the job done. The people are cool and friendly don't get me wrong
These people couldn't find the right part in you put it in their hand. Also they don't right down what you tell them the year make and model, then they keep asking what you are working on
Sad
Its in ok store, some of the older gentlemen have even cracked a book to find a part i needed instead of relying on the computer. but i have a real hard time trusting electronic components from any oreillys, so i try to by that kind of thing from other vendors
Friendly staff, helpful with finding the parts you need. I just wish they knew more about some of the car issues I have been having and what I need to do to fix them.
Customer service sucks supremely!! Asst store manager Liz is a very incompetent leader for a older gentleman Jim who was very rude. When ask to have something done about the situation, it wasn't important enough. I've worked customer service for years and was completely shocked.. Good luck with this one folks..
O'Reilly always have what you need. We are from out of town , actually out of staters and they let is borrow a wheel puller for a bus we bought and allen wrenches Thank you O'Reilly!!!
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