Richman Automotive & Towing JunkYard in West Des Moines (IA)

I took my car in after hearing some noises from the suspension. I fully expected to spend hundreds of dollars on parts. They found a shield was loose and after an inspection found that my brakes and suspension were all in good order. Very honest shop. I will definitely be back!

Professional: Very friendly, well mannered. Prompt: 25 minutes for whole process. Decent price: RWD car 2 miles $85. The fuel pump went out in my car and I realized I was going to need to get my car towed, I was afraid the process was going to take forever and cost a fortune but it only took them less than 15 minutes to arrive and less than 10 to load up my car. I was fortunate enough that I was covered for the tow through my insurance but I asked out of curiosity how much it would have been without he said around $85 which is pretty good keeping in mind I had towed to the nearest shop about 2 miles away.

This place is a complete scam!! This place will charge you $600+ for a battery. I tried to tell this place I only needed a jump start but they insisted it would only die again...maybe at a stop light he said. (tried to scare me with fear based scenario) So I agreed and it took them hours to diagnosis what I already told him that I needed, a new battery.... that I could have got at any other auto place & that they would install it for free even with a warranty. My bill was over $700!!!! DO NOT TAKE YOUR CAR HERE OR TOW IT HERE.

We were in a bind when fuel line sprung a leak. The tow operator was professional and courteous. Jeff kept us up to date on parts order and repair progress. After repair, the vehicle pickup took two minutes. One of the easiest repair experiences I've ever had.

It was a positive experience. The tow truck driver showed up within 20 minutes. Then they finished the repairs and had my car ready the next day. They even picked me up and drove me to the shop to pick up my car. I would highly recommend them! 5 stars!

Charged me $17 to look at my tire and tell me it was busted. Told me they could find the tires I wanted. Quoted me $250 more than the business who ended up selling me tires I was looking for. I never leave reviews and am sure they do plenty of things fine, just thought it was funny to get an email asking for my review after that experience.

I had my car towed to their location that convinced me that they were the better option over my usual mechanic after the car was towed there by my insurance they told me they needed to look at the car and that there would be no charges until they tell me I come up there about an hour later come to find out they've been looking at my car got some trouble codes and said it's gonna be $500 to diagnose the car not counting labor to repair it in parts they then said if I did not wont the job done they were charging me 172$ for 1 houre of work. Real rip-off

They were very prompt and flexible when my schedule changed. Also very transparent, sending photos/video of the problem and exact diagnosis, and were took care of the problem properly and quickly. Only thing is that they're a bit pricey for a small business. Overall good experience

Charged me 200 dollars for “service” done to my car and all they did was replace a battery cable that didn’t need replaced. Seems very evident they don’t have a clue because my car still won’t work after I call and tell them my make and model, and they say send it over, but then to proceed to tell me they have no way to work on this car. Why ask for my make and model if you can’t work on it? Defeats the purpose of getting my car towed to you to get worked on…So I got scammed.

For years I have been trusting my vehicle care with the Richman team. Always professional and fair. Jeff and Steve have been great. They make it enjoyable to do business with. So much easier to deal with than the dealerships. A family owned operation that gets it!

I had received a $10 off coupon in the mail so took my daughter's car in for an oil change. When I scheduled, I was told an oil change would be $20 - $30...with the coupon I thought the price was great. I was disappointed when I was charged $43.

Guy was here in half the estimated time, even with all the road closures he had to navigate through! Extremely friendly and quick moving, knowing I was now running behind due to a flat tire. Will keep them in mind when in need!

I called Richman's Towing recently after seeing their ad at the top of my Google query for West Des Moines towing companies since my car suddenly starting dying a few seconds after turning it on and I needed to have my car towed to the repair shop I had just taken it a few months earlier. The person I talked to at Richman's said someone would be there in an hour, but the tow truck actually arrived about a half-hour early. After telling the tow truck operator about my starting issues, he asked if he could look at my car and I said yes. After he checked a few things my car actually started right up! I was very pleased and surprised that someone would do that, as it would have been better for him to tow my vehicle as opposed to fixing my starting issue. I was able to drive my vehicle to the aforementioned repair shop and they fixed it free of charge since, as previously noted, I had just taken the vehicle there less than a few months ago. I wanted to share this review because of the quality of service I was provided and how the tow truck operator may have saved me a lot of money with car repairs.

I recently had my oil changed at Richman’s but have had other work done to keep my 16 year old vehicle running. They are always clear and upfront about the work that needs to be done and at a reasonable cost. Always friendly and welcoming.

I left work Monday afternoon to a vehicle that would not start. After troubleshooting for problems myself, I called Richman for a tow and to have the vehicle serviced. Dispatch was prompt in answering and very professional on the phone, made the first point of contact easy and set the tone for a good interaction. Dispatch (cannot remember the gentleman's name) said they would have a truck out to my location in thirty minutes. I wait maybe 15, if that, before I got a call from Robert that he was at the location. With me assuming the worst, Robert popped the hood and identified the issue. No tow, just a quality service call. The whole interaction from start to finish was professional and such a relief to my nerves and my pockets that I would recommend Richman and staff for towing and servicing. My next vehicle work will definitely be trusted to Richman.

They responded quickly so I didn't have to wait long. Driver was was very professional and friendly. Towed my truck to the dealership and he dropped it off and parked it while I dealt with Service Dept. Would highly recommend.

I took my car in here for an alignment. I have my car serviced and checked regularly so I was aware of what my car needed. The next day they call and quote me $1000 to fix a ton of things that aren't anything in that neighborhood of expense to repair, let alone necessary. When I picked up my car, they charged me $107 for the absolute nothing they had done to my car. If you drive by and thing, "wow that place looks shady," trust your instincts. I'm taking my car elsewhere. What a scam. Just like all stereotypical car places that try and charge you to fix everything.

Kind of disappointed. They charged me $241 for towing (3 minutes away from my house) and battery connection fix. There was no parts needed. When I told them to tow the car to the mechanic that i usually go to (1 minute away), they we're trying to charge me even more. Other mechanic that I usually go to would charge me no less than $100 for this task.

My step daughter blew a tire on a pot hole, asked for a tow to Discount Tires. The manager towed it to his station, and convinced Her he could do the work. The cost was twice as much. By the time I got there he was claiming very expensive tie rod work was needed. I said we are done here, and had the car towed to a good mechanic, who said one the the tie rods had been intentionally disconnected. This place will ripe you off given a chance.

over $400 for a new battery and diagnostics seems a little high. Was surprised at the total when I went to pick it up as they called and told me what the problem was but never gave me an estimate(probably my fault for not asking). I originally was having them tow to the dealership but the tow driver suggested that BP would be alot cheaper. So I went with it. After picking it up I took the receipt to the dealer and they told me that there total charge would have been $220. Live and learn. I wont be back anytime soon.

Fast and great service! Had to have my daughter's car towed out of the high school parking lot and sent to our mechanic. The driver was extremely helpful and friendly, will definitely recommend your business to friends and family. Thank you!

My car wouldn’t turn on and I thought it was the starter. Called to get a tow truck on Sunday afternoon and was astounded at the level of service provided. Not only was Richland BP and towing one of the few places open, but they answered my call quickly and gave me a 15 minute timeframe to pick up my car! Once at my car, the technician actually diagnosed the problem (battery) and gave me a jump start and told me where to find a new battery. Amazing service all around, I could not be happier!

Car overheated to the max on the interstate. Had my 3 year old daughter in the vehicle as well pulled over on the shoulder. Tow truck driver Robert is an absolute blessing to this world. Took us to the shop for car repair, took us to where we needed to go, and cannot compliment Robert enough. Great service, great pricing, great speed. absolute pleasure working with these folks. 10 stars if I could

Major oil leak, they found it and fixed it within 24 hours. I drive an hour and half each way for work and am glad to know my vehicle will get me there.

I made an appointment for two pm to get my oil changed, THREE HOURS later my car was done. I called to inquire about the ridiculous amount of time it was taking, very nicely, and the man just kept telling me that they were busy and my car was done now. I received no apology, nothing. I understand being busy, but they, just are clearly UNRELIABLE . So unless you have time to waste I do not suggest taking your car here.

The nicest tow truck driver who has given my husband a ride twice now. They are starting to feel like family. He arrived in 15 minutes and handled his truck as though it was his own prized possession. Thanks for a great tow!

Set up a towing for my car on Feb 2, 2015. They gave an ETA of 3 hours which I accepted because it was the day after a big snow storm. Within this 3 hours, they called twice, a minute apart, which I was not available to answer. They didn't leave a message. I called back after 15 minutes and they said that my request has been cancelled because I "need to answer my phone whenever they called". She also said that they're "extremely busy" and have a lot of business. I took my business elsewhere and if you care about service without hassle, you should consider doing so too.