What clients say about Westside Auto Pros in Clive (IA)
Called in a AAA service, had a flat tire with no spare. Nate from Westside called with an ETA, arrived on time, filled the tire, assessed the damage, and then followed me to the dealer since his next appointment was in the same direction. Wanted to give a shout out to Nate!
My car was towed by Brian who was professional, arrived early and went out of his way to help my daughter and I on a frigid Saturday night. Really appreciate his kindness!
We were stuck on the side of the road with a flat tire and Ryan came out and was very helpful and nice to us and did an amazing job. We are so proud of him
Who you can count on when your vehicle needs help.
It can be stressful when your car suddenly breaks down, and you need a tow. All your routines instantly get shaken up. You're unsure what steps to take next.
Westside Auto Pros not only made it easier for me when my vehicle broke down, but they provided incredible service!
They showed up quickly and the process was easy as can be.
The tow-driver, Tanner, even went above and beyond for us! He offered to look under my hood, and he found out what the problem was before I even got my vehicle to a garage.
Customer service doesn't get any better that. I can't recommend Westside Auto Pros enough. If your vehicle is in any trouble, they get the job done and they make it easy. Thank you again!
Excellent service at a fair price. They helped me in a jam and I never had to leave my house, which was amazing. Service tech was knowledgable, kind, and efficient. Would highly recommend these guys. Thank you!
Man, I was a first time customer today and I’m in the midst of a move. I called up to Westside to see if they could get me in to even look at what was going on with my truck. I talked with Jen, and she was sooo helpful and so friendly. In the midst of this move money has been so tight, so of course my truck had to break down. I wasn’t able to cover the fix that was needed, and Joe ended up taking care of everything for me! He fixed the problem, plus made sure my truck was 100% ready to be road safe for this move. I genuinely don’t think the people here at Westside realized how much they helped me and how much they blessed me today. They were so quick about making sure I was taken care of and did everything in their power to make sure I left happy and satisfied! I have a few friends and family in this area and I will be telling everyone how AMAZING you guys are! I genuinely can’t thank you guys enough!
Highly Recommend Westside Auto Pros! I cannot say enough positives about this team! What an absolute gem of a business to have access to! The professionalism of the whole crew at Westside Auto Pros is amazing, but beyond that professionalism is their overall kindness, generosity and ability to have you feel like you are family – and to be clear, you ARE treated like family! If I could give 10 out of 10 stars to Jen I would! What a wealth of knowledge and experience! She walked me through 3 months of the hardest repairs I’ve gone through with my car. Overall, just an outstanding place to take your car for anything, know and trust that the work is being done correctly and will last, and most importantly, feel comfortable putting your total faith in their ability to do the job right and that you’ll be treated right. Highly Recommend!!
Always had a great experience. Friendly staff. Deshaun(sp) did amazing on his first town by himself. Highly recommend and will gladly continue to use ?
Westside Auto Pros are the most honest mechanics I know. When I get my vehicles taken in for service, they look over the entirety of the vehicle and give me a full report on recommended repairs and maintenance for the future. It has been very helpful for my wife and I to budget for repairs and maintenance for our vehicles.
Thank you for taking care of us :)
I was in a bad spot with my vehicle that had no power. My Lexus is a hybrid and I couldn't even get into the vehicle with the spare key. This young man from West Side Auto was excellent taught me how to open the door with the spare key open the hood and jumped the car. This all took place in 30 min from the time I called .
First time customers to have service on our family car. Easy to make an appointment, staff friendly and helpful. Repair work and overall cost much less than we were paying at the dealership. Also let us know that one part could be covered by warranty. Much appreciated and we will be back!
My Peterbilt unexpectedly ran out of fuel during a very busy time of day on a busy road and the guys at WESTSIDE auto were there in very efficient timing. Ryan and Dalton were both very extremely helpful and did a very professional job. Highly recommended.
Westside Auto Pros have serviced my vehicles for years. As a Porsche owner I haven’t found in the Metro a better combination of welcoming advisors and experienced technicians. I know through first-hand experience that if something isn’t right, the Pros will make it right.
Ryan W. Was fantastic! I got a flat in the middle of town, called west side and they got to me in about 20 minutes. Got the tire changed in about 25 and I was back on the road.
Westside Auto was very helpful ! Traveling from Florida and having car troubles late in the day they were very helpful. Sean and all the crew did a great job getting our vehicle taken care of. I highly recommend Westside Auto. Thank you !
I’ve been using Westside Auto Pros for years and I completely trust them with all of my vehicles. They are always professional, honest, and do quality work every time. It’s hard to find an auto shop you can rely on, but I know I can count on them to take care of everything the right way. Highly recommend!
My car made a bad clunking sound so I called AAA and they recommended Westside Auto for the tow job. Tito, the tow truck driver was great! He was friendly, respectful, answered my questions, and stayed with me until my ride arrived! He’s the best!
Would definitely recommend these guys for any auto needs! Got my front brakes done with new rotors and pads at a reasonable price and in a timely manner! Used the key drop box and scheduled it in ahead of time so it was ready next day! Very good customer service from communication {updates) to doing everything they said they would. I will absolutely be back for my next hiccup for sure!
Really negative first experience here. My car broke down because of an alternator issue, so I sent my car to this shop per AAA's recommendation. The shop ran diagnostics (which cost $192), and recommended a bunch of repairs. But to just get the car running (replacing the battery and alternator), they quoted $1,982 on the phone.
I ended up doing research around town to check my options. Even the Honda dealership, which usually has a heftier price tag, quote around $1,100 for the repairs. I eventually found a local shop that did the repair and towing for a combined $650. Overall, it felt like this shop was trying to take advantage of my situation by attempting to sell an inflated repair without the transparency of an itemized receipt.
From start to finish I did not feel like a valued customer. After receiving the quote, I told them I needed to consider my options. Instead of providing any advice or customer service, they tried to push a Koalafi financing plan for the exorbitant repair. The last phone call I had was to collect my payment information for the diagnostic and the call was immediately hung up.
This survey is done on Driver Ryan truck 27. This was almost the worst night of my life. I have not had a good experience with Westside Pro but they happen to come and service me tonight on AAA call and I had to admit the service was excellent. Very calm concerned driver good communication worked very carefully late night to NOT…damage my vehicle, assured me everything was gonna be OK at my time of panic was everything that I could ask for great customer service and communication I would like to think Westside auto pros, AAA did a big thing with contract from Auto pros Please keep up the good service
They used to be great, not sure what happened. The front desk staff is lackluster, they assumed we would know when our vehicle would be completed and never called to tell us it was ready to pickup. We had to call and they stated it had been ready for a few hours. Furthermore, we had our vehicle in for service and the next day the battery died, even though on the technicians report the battery and cables checked good. My mother in law took her vehicle in to West Side Auto Pros a few months ago and the same thing happened with her battery. Someone is either shorting these batteries out or they are running a scam since they are an AAA approved shop. Ridiculous. I can't tell if it's inexperience or a lack of integrity or both, regardless, we're not going back.
I would rate 6 stars if I could! Luis, a tow truck driver, responded to my AAA service ticket and made an unfortunate flat tire the highlight of my day. Besides the punctual, efficient, and communicative service, he was overflowing with helpful advice and fun banter. To management: Luis is a highly competent worker and a lovely, genuine person who makes giving 110% look easy. I hope he receives the recognition he deserves! I would highly recommend doing business with this company so long as they employ personnel of this caliber.
Honestly, absolutely ridiculous. Called AAA and they dispatched west side auto pros. I was assigned to a technician Lance Miller. Wait time was reasonable and loading my car went fine. Then I (female 21) had to fight with the tech (elderly man) to get him to tow my car to my preferred shop. This was met with condemnation, him saying that the shop I wanted wasn't good/ didn't have time for me. (Even though I already had made an appointment with the shop in question). The tech tried to strong arm me into taking my vehicle to his company's shop and wouldn't accept my answer until I got my father on the phone. Even after my father said the exact same thing I said, the tech was still agitated and became very rude to me. I had to defend where I wanted the vehicle taken multiple times. It was an incredibly stressful experience and not what I expect in terms of customer service.
I have continued to trust my vehicle over the past several years with Westside Auto Pros. Kenny, my Technician, Chris, my Service Advisor, Mike, Jessica, and so many others ALWAYS provide 10 Star Service!!! I keep my 2017 Toyota Camry showroom clean and as of this service visit it has only 26,600 original miles. I love how Westside photographs the various components of my car as they work their 51 service inspections. To me, my vehicle is an investment that I will drive for a very long time and Westside always respects and cares for my Camry as if it was their own. Thank you!!!
Clean, friendly, and efficient. From my initial internet search to the final exit survey, my experience with Westside Auto Pros was professional in every way. Courteous and cheerful people on the phone, at the counter, and in the (clean) shuttle made it a pleasure to do business. The fresh scent of cleanser assured me I had no Covid worries here. Oh yeah, they fixed my car too...and threw in a free inspection. My simple tailpipe repair was no challenge, but I have every confidence the mechanics in the shop are just as "Pro" as the folks out front.
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