What clients say about Enterprise Rent-A-Car in Iowa City (IA)
I rented a vehicle with pickup at Chicago O’Hare and return in Iowa City. The process was smooth and I returned the car on time and in good condition. The surprise came with the vehicle itself. The odometer showed more than 500,000 miles, the transmission struggled to engage, and the dashboard warned that the engine oil needed service. It left me wondering how a car in that condition made it into the rental line at all. Enterprise is known for reliability, which makes this experience feel more like a curious exception that probably deserves a closer look in their inspection process.
Carrigan is so sweet, and professional. Her pride shows in her work. We will continue to use Enterprise in Iowa City, for our rental needs, over any of the competition.
I enjoyed working with the staff at Enterprise – they were consistently pleasant and helpful. Their pricing was fair, and the car they had available for me was a joy to drive.
Always a fairly quick easy process working with them both individually or through insurance. The staff at the Iowa City location are make picking up and dropping off easy.
They picked me up from the auto body shop and when the car was repaired, they dropped me off there after I returned the rental car. The staff was also really helpful and nice.
Wait times were long both times I had to rent from there, and vehicle returns outside normal business hours are not possible (my car gets hit, yet I have to take time off work to return my rental car and then Uber to the repair shop to get my car…). Vehicles were well maintained though.
The car I rented had everything I asked for. The staff at the Iowa City location was very friendly and answered all my questions. Will highly recommend.
The employees have all been amazing— 5 stars for customer service. Getting a vehicle was fast and the team is fair. I had to use the wipers due to rain, and it looked like the drivers side blade was broke. It was hard to see out of the drivers side windshield because there was nearly a foot of glass that the blade didn’t touch when in use. I called and the employee told me to bring the vehicle in to swap it. When I arrived, it appeared that the blade was actually just too short. They resolved my issue super quick and I am in a different vehicle. Thank you for being kind, speedy, and fair. ?
The corporation is a nightmare to deal with. Overall negative experience of renting a car. They take advantage of a limited market presence with a lot of different names being owned by one parent company.
This was a remarkably positive rental car experience. After another agency wasn’t able to honor a reservation, Carrigan and her team came through. They quickly arranged a car for an early morning pickup on short notice, processed everything efficiently when I arrived, and even followed up with a phone call to make sure everything went well. Outstanding service all around.
The Assistant Manager and her team were absolutely amazing to work with. A work trip turned into something special and rewarding just by setting foot in the Iowa City location. This team was understanding, patient, and ensured that I had all of the knowledge needed to use my rental with no issues.
They were not “pushy” with the add-ons they offer, they explained the features of the vehicle and the benefits offered by the add-ons extremely well. I walked in thinking that this would be “just a rental” but this team built rapport with me and made this experience pretty amazing. As someone who works high level sales, I could not be more impressed with the kind and welcoming approach that this team takes. Thank you Iowa City team for making this work trip easy and painless!
Great prices unlimited mileage. I would definitely recommend this company and I will definitely be using them again. The customer service was awesome and they were actually very nice and helped me out a little bit due to me being a few hours late. I really appreciated that.
I went in on a Sunday requesting a car to rent for the day asap, they had one for me in less than 30 minutes and they were extremely kind and helpful, not only was the price reasonable but they even rent to 21+ for a small extra fee :) I’ll definitely be renting from this location in the future!
Definitely the best place in the area to rent a car. I have been getting a car from them every month for the past 3 months. There is not a lot of places that I am comfortable leaving my car at for a long period of time, but this place I am! Thank you to the whole staff! You all are great
This location, had it together. They did a great job. Everything was available that they said and in a timely manner.
I would avoid the Cedar Rapids locations, we just didn't get the level of service that Iowa City had to offer.
I lived in Las Vegas for 33 years and now living in Hudson, Iowa it would be nice if Enterprise would have better choices of cars in smaller towns, I love exotic vehicles we shouldn’t have to drive 150 miles to a major city to enjoy nicer cars , please think about us unimportant people from time to time. But I love Enterprise have for many years.
Howard
Thank you to Alyssa from Iowa City. Shes very nice. To the Guy in Eastern Iowa Airport he's a sweet heart. Very nice staffs. Everything goes smoothly. Very considerate people. I would go back to enterprise because of them. You Guys hired great pillars to your company. Good job!!!
Special shoutout to Carrigan!
I’ve been renting from the Iowa City Enterprise location for quite some time, and she consistently delivers exceptional service. Carrigan is always attentive and makes the entire process seamless from start to finish. I truly appreciate the professionalism and care she brings every time.
Note: Cars aren’t always listed online, so it’s a good idea to call or stop by the Iowa City branch to check availability directly.
A few months ago, we reserved a full-size SUV for a trip — because we had six people traveling and needed the space. However, just one day before pickup, we received a call saying the full-size SUV was out of stock and asking if a standard SUV would be okay.
That last-minute change left us scrambling to find a solution with very little time. Thankfully, we were able to find a proper vehicle with Alamo in Cedar Rapids, but the experience with this location was careless, unprofessional, and stressful.
When someone books a specific vehicle type weeks in advance for a group, there should be much better communication and accountability — not a last-minute downgrade with no real alternative offered.
I made a reservation last week for a vehicle for today at 5:00. While making the reservation the lady I was talking with seemed very uninterested in helping me out. She was laughing and giggling and having a conversation with someone else and not really paying attention to me.I kept asking her if she was sure that she making sure that I would have a car on the 10th because I don’t have any other vehicle to get me back and forth to work with. She assured me that they would. I told her that this is an insurance claim and that I have no other vehicle and that I have heard that Enterprise has issues with keeping their reservations. She assured me that I would have a vehicle today. So today I had an appointment at 5pm to go pick up the car. At 4:15 I I was on my way to pick up the rental they called and said that they don’t have any vehicles for me. I asked them how is that possible the lady last week assured me that I would have a vehicle today. She told me that all the vehicles that were returned today were broken. The absolute worst customer service I have ever experienced ever!!!! The Iowa City, Iowa location
Levi L., Aubrey, Joslyn and the rest of the crew were professional, courteous, decent, and very hospitable during my rental car experience involving a claim situation. They made the process as less hectic as possible--reservation, pickup, and dropoff. After returning the car, I asked for a ride to a certain destination. They graciously accepted. It was good experience overall.
The staff at Enterprise is very helpful. I got an upgrade when I picked up my rental. When I dropped the rental off I was given a ride to my car. The entire process was smooth and flawless thanks to the awesome staff!
My insurance arranged a rental after my accident. Despite being busy, every staff member was friendly and patient. Special thanks to Joshua, Carrigan, Ella, and the female staff who drove me to the repair shop. They made the rental and return process easy and smooth. Great service—highly recommended!
Amazing service. Friendly staff. No issues in and out and on road. 1 way rental 6hr drive. Nice car they selected for me. Was a nice drv. Heated steering wheel and seats
Extremely disappointed in Enterprise. My personal vehicle has been in the shop so I wanted a vehicle of comparable space. Of course there were no SUVs available so I had to take the soccer mom van (2020 Dodge Caravan with 6,000 miles) from Decatur, IL location.
Drove the van 5 days with no issues but decided to take a road trip and blew out the tire (no nail).
Know your personal auto insurance people! I have Country Companies auto insurance so naturally I declined Enterprise coverage but Co.Co. does NOT offer roadside assistance on "rentals" so my $150 tire fix was out-of-pocket!
Drove the van with the Donut tire at 50 mph for over an hour to the next town of Moline, IL. I stop at the Enterprise on 16th street in Moline. They were zero help. Wanted to exchange the van for a truck! Nope. No other vehicles, they are all spoken for and all have reservations on them. He calls two other Enterprise locations in Moline, IL and left voicemails. He did NOT want to deal with me and my van with the donut tire!
He wanted us to go over to Firestone and have the tire changed but we were already two hours behind schedule. ?
Went to a second Enterprise location in Moline only to find out there is a note on the door stating that the 16th street address (where we had just come from) is servicing this store and they were closed!
Called the 800 Reservation number and they assure me there are several SUVs on the lot at the Moline Airport location.
We get to the Airport location and there are NO SUVs or Vans available.
***DON'T EVER CALL THE 800 RESERVATION NUMBER .... THEY ARE TOLD TO LIE****
Reservations NEVER KNOWS what is TRULY available at any given location!!!! That is HORRIBLE CUSTOMER SERVICE!!!
I get a Nissan Altima 4-door car, with no GPS. No one walked me out to the car and did any sort of inspection or showed me anything about the car! The car smells like marijuana......how nice.
I continue my road trip to Iowa City, IA and their Enterprise location has zero SUVs or Vans available to switch out the car but at least the guy was nice and apologetic. They, too apparently had a ton of reservations and no vehicles available.
So off I go in the Nissan.
Am I wrong to be disappointed?????
Next time I am going with Hertz!!!
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