I got my car from Raffy and had a great experience. He was professional, patient, and helped me find a good car. He also put a lot of care into making sure the car was well taken care of. Very reliable!!!!!
Number One Auto was amazing at helping me . I was towed here from Hope Lodge and on a Saturday they got me right in for a starter . Very kind -Raffy is amazing he goes out of his way to help. I have a new starter and now can drive home to Illinois. Highly recommend.
Needed my alternator replaced, Number One Auto was able to replace it and get me my car back all in the same day! They were super easy to work with and very kind! Raffy made sure that I wasn't paying anymore than I needed to as well, phenomenal place to go to!
I bought a car from Raffy and his team and from the moment I entered his shop I’ve been treated with the utmost respect. He did a thorough check on the car and fixed all the things that even remotely seemed like they would be an issue for me. The service was amazing, on time and he was very professional at all times. I would highly recommend him to anyone looking to buy a car.
If I could give ten stars I would. These guys go above and beyond for you! They know what they are talking about and are always willing to help! Great cars too!
Service was fast, easy, professional, and affordable. After the absurd quotes given to us by Safelite for a small chip on the windshield we found Number One Auto a much better solution for a fraction of the cost. We are satisfied with the work completed!
So happy to find an auto mechanic who thinks independently and solves problems himself! Raffy is the real deal: knowledgeable, warm, professional. He diagnosed my sensor problem easily. Plus, without my asking, he anchored my dangling wheel housing panel. No up-selling, no drama. Wish him every success!
Raffy has saved my life twice now, first time was sophomore year of college when my key broke in the starter of my car. He towed it and fixed it in less than a day, and he had a very reasonable price. Second time was yesterday when my son threw up all over my car and it got into the window well. I asked for him to detail it and to clean out the window, and he had it done in just a few hours, thank heavens, because I don’t think the mess would have come out without professional help. Raffy is kind, knows his stuff, and will take care of you if you’ve had a disaster happen!!
Was in a tight spot with a tire during winter storm, trying to get home weekend of Thanksgiving. When everyone else was closed, Number One Auto helped me with no appointment to put my family on their way! They tried their best to plug a tire, then coming up with a quality tire in a pinch.
You can tell that they are committed to helping people when no one else will! Highly recommend.
Worked fast considering it’s Black Friday and there was a snow storm coming in. I called and had my car in within an hour and out in just over an hour. Also did the job for pretty cheap considering how much needed done
PLEASE DONT GO HERE. I brought my car for a diagnostic. After a couple of days, the mechanic said his machine doesn’t work and demanded $600 cash for work I never authorized. FOR A DIAGNOSIS!!! This felt dishonest and unprofessional. When I questioned the charge, he became rude and unprofessional.I also noticed racist behavior during my visit, which made me extremely uncomfortable. SCAMMERS Thank you!
Got a clock spring mechanism replacement. It was installed and ended up being faulty. They made it right by installing a new one at no extra charge. They were great.
They majorly over charged us! I paid an outrageous amount and they STILL didn’t fix the problem!!! My truck is worse now than when I brought it in. I think they are purposefully causing more problems in hopes of having to return to get even more money from me. Absolutely disgusting. They also damaged my vehicle and unhooked my exhaust and then left it like that didn’t hook anything back up. I am contacting an attorney as well having everyone look into this fraud company and investigate!!!
I'm a news editor and reporter. This was my first time at this shop, as it's close to my home and has good reviews on Google. Yes, it's a small business. The shop doesn't look fancy, and the work environment isn't particularly high-end. But the owner, Raffy, welcomed me warmly and helped me with the inspection and maintenance of my car. He completed the work according to my needs and also enthusiastically helped me with an interview I was doing. I'm very grateful that he took some time out of his busy schedule to give me some time. I had a comprehensive diagnosis and maintenance. Honestly, the price was a bit high, but not outrageous. Raffy told me they use higher-quality parts, so I understand the slightly higher price. One suggestion: next time, it would be better to call and ask before deciding on any parts. While I don't mind them using more expensive parts, as I want my car well-maintained, I'm sure some customers would be bothered by them using parts without asking. After the service, the car is in excellent condition. They told me the brake rotors and calipers need to be replaced, bringing the total to $2,000. I value my car, so if the work is done well and honestly, then I'm fine. I'll certainly continue to monitor the car's condition. Overall, it was a positive experience. The owner, Raffy, was very friendly. As a Chinese immigrant, I felt his warmth. He impressed me deeply; he was confident and genuine. I've seen some negative reviews, but I didn't feel he was rude or racist as those reviews said. Regarding some people's allegations of dishonesty, I will continue to monitor the car's condition. I believe time will give a fair judgement. If the price is truly overpriced due to dishonesty, I will edit this review. As a journalist, I also expose dishonest behavior. As long as there are no issues, I'm willing to trust Raffy and his shop. As I said, they treated me with respect and completed their work efficiently. It left a very good first impression.
We were traveling across Iowa on I80 when our 2016 Acura MDX had major problems and would not go over 45 mph. I looked up the nearest auto repair shop and got #1. I called and got the word he could help. We limped in and was told, since we were traveling we would get top priority by the owner, Raffe. He determined the problem and ordered the part and fixed it. While test driving, he noticed a brake wobble that I knew about. He said he could replace front brake rotors and pads in a half hour if we wanted. We wanted and a half hour later we were on the road. Raffe and his team went above and beyond to help us. I can only give him the highest review possible.
Fantastic experience! My son's BMW alert lit up on the dashboard the Saturday he was driving out to join college - engine thermostat not functioning. Raffy fixed it promptly with fast friendly service, and even came in on Sunday to put the engine thermostat new part in, which he had special ordered the previous day. My son just made it for his first orientation session 130 miles away that Sunday evening!!!
“DO NOT trust this business or the man behind it. The owner, Rafak, has shown a disturbing pattern of racism and unprofessional behavior that should not be ignored. During our time interacting with him, he made openly racist and disgusting comments toward my partner—mocking our relationship and making derogatory remarks about African Americans.
We rented from him between April 14 and June 14 and had already paid to stay through July 14. Despite this, he told us we needed to leave early due to his complete refusal to take accountability. As of now, he has still not returned the money owed to us.
My partner also experienced serious mistreatment through the auto shop. The loaner vehicles provided were in terrible condition—falling apart—and when issues came up, the owner falsely accused Ron of causing damage. When Ron attempted to discuss the situation professionally, he was ignored and ultimately threatened with police involvement just for trying to resolve things.
This man should not be managing rental properties, running a business, or interacting with the public in any capacity. His behavior reflects deep prejudice, dishonesty, and a total lack of ethics or professionalism.
AVOID his services and properties at all costs. He is not someone you can trust with your money, your time, or your safety.”
Thank you, Raffy. Great mechanic. He has been great and gets to the point. The job was done very quickly. Very honest mechanic with great work and quality. Will come back again even if I run into any trouble.
They got our car in quickly and we really appreciated that and did the repair and were helpful to us . We have a Chevy Cobalt and they got the work on a Sat, which was great to have the repair done,. We are thankful to Raffi.
Great guys! Called around trying to find a place to get a tire replaced and wasn't having any luck. Called Number One Auto and they immediately said they could do it for a more than fair price. Let me and my 2-year-old son hang out in the office while we waited and within 30-mintues I was back on the road! Will certainly be calling them first next time!
We were heading to Cedar Rapids from Illinois. Our Yukon blew out a spark plug. When I called them, Raffy was super helpful! When we got there he fixed it himself! Right then and there. Within an hour we were back on the road again. Super nice guy and super fast service. So happy that we found this place. Would recommend to anyone.
I had some issues with my car and brought it here to #1 Auto from a direct referral from a good friend. Some of the other mechanics in the area were thousands of dollars higher than Raffi's estimate. He got me in right away and took the time and care to fix the issues properly. I've only met him a couple of times, but I can tell the good from the bad, and he's one of the good ones. Thanks #1 Auto
DO NOT WASTE YOUR MONEY HERE!! The worst ever car shop!! This guy is a scammer and he will eat your money. Avoid his shop at all cost. He sold me a broken car and lied that the car was fine. And I trusted him, because he said he doesn't sale his cars if he know that they have problems. Before I purchased the car, he deleted all the codings on the car so that I wouldn't see what is wrong with it. 3 days after I purchased the car the codings started appearing. The engine, transmission, oil and battery lights came on signaling that they are in need to be fixed or maintenance. I took the car to this guy to fix it as he promised to fix the car for free if there was anything wrong with it after a few days of me purchasing it. When I got to the shop, the guy denied to fix the car and called the police on me to get out of his compound. I wanted him to take his car back and give me my money, but he did not want to take his car back and give me the money that I wasted on him. Mind you, I am a college student and all I needed was a reliable car for school and work, but now I have been scammed. And I'm here with no car to depend on. My money has gone to waste, sadly. Now the car stops in the middle of the highway every-time I drive it. I realized he has done this to so many other people. PLEASE DO NOT BE SCAMMED BY THIS GUY. Take your money elsewhere. God will deal with this man named Raffy!
Don’t buy a car from this shop, the guy is a scammer and the place is terrible. Basically, they buy janky cars and clear the codes out of their cars, sell them to the customers, and lie to you the car is clean and the Engine & Transmission are new. They try to convince you by telling you to take the car if it has any problem you can bring it back they will fix it for you without a warranty that's how they get you. They will lie to you that they trying to take care of their customers so you can like the car and drive it off the lot by the time you take it home, 3 days later or a week you will randomly start seeing codes popping up out of nowhere with different issues and if you try to take it back they break their promises and try to have you pay more money to fix the car, please don't buy a car from this place they will get you people. Terrible place I’ve ever experienced in my life they got my sister real bad!
Just got a used car from here. Rafat was really helpful and he respond to messages very quickly. He was also willing to fix minor problems that I had with my car after sales. So far the car runs great and reliable, would recommend buying a car in Number One Auto.
Had a 4 inch screw in my tire i was able to call them 15 minutes before they closed. They got me in and out in about 10mins such a life saver definitely recommend coming here
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