What clients say about NAPA Auto Parts - NEXUS Co-op West Union in West Union (IA)
Same experience as someone else a year ago. Allegedly supposed to open at 7am, "confirmed by owner 2 weeks ago", why is it 7:30am and they're not open?
There were two parts houses in West Union now there’s only one and they’re not open on Saturday anymore. That’s OK I’m gonna start going online to order my parts. They’ll be at my door in three days.
We went to NAPA because we needed a tool to get back on the road. Both Google and their own web page says 7:00 AM. They aren't open till 8:00 am now we sit.
Friendly people work at this location. They have a tremendous inventory for a small town. They can get you on the road. Stop in an let the NAPA team get you going!!!
Wonderful customer service. Stopped due to emergent need for wipers during a snowstorm. They offered expert help in store and put them on for me. Lifesaver for sure!
Always get help, they always answer the phone in a timely manner, and they are staffed with employees willing to work. They have a rewards program and they get parts shipped quickly. Best NAPA I've been to. Called carquest on accident yesterday and they answered unpleasantly. They also didn't have a common part and didn't have an option to order it...?
Napa had it by the next morning.
Located on the courthouse square. Old building makes the physical plant crowded. Displays in window are dated and faded. Could be cleaner. Staff isn't overly helpful. Prices are on the high side for parts and tools of comparable quality.
Well, the place is an auto parts store. They usually have or can get what you need. They sure don't have hours for people that have a day job tho. Really hard to get there when they close at 5 on weekdays and 10 AM on Saturdays.
Go in here with an oil seal that has an old no longer available part number. I knew this going in and told the parts guy this. I was hoping for a GOOD parts guy that could match something up by dimensions that would work for me. He didn't even give it a look. Just asked for the old part number and said "nope I don't have anything for that number".
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