What clients say about Arnold Motor Supply in Oelwein (IA)
This store has changed. My father used to have head work here done and get automotive supplies for years. I just got a battery for my motorcycle last April in 2025. Just today in May 2026 the tender is telling me the battery is bad. AGM battery at that. I got the expensive one so I wouldn't have to deal with issues and brought it in the house over winter. No reason it should have failed. They even MAKE this battery in town, Deka for those interested. They refused to do anything and mocked me for asking them to at the very least test it. What a garbage place, guess I'll be stuck with O'Rielys and NAPA. At least they will take care of me.
Was told when we dropped head off that it would 2-3 weeks to complete, 12 weeks later finally got it back after multiple phone calls. Just needed minimal machine work done and valve job nothing fancy. That was the last time I will take machine work to Bryan at Arnold motor in Oelwein.
The Olwein Arnold machine shop and store has the best customer service I’ve ever experienced! Between the shop and store the employees and manager went above and beyond there duties and made me feel like my business mattered to them. They now have a life time customer with me and my son. Will drive the hour to buy parts and use the machine shop services anytime , thank you all so very much. I live by vinton and that Arnold store seem like I was a bother Ryan works in the machine shop and this man went above and beyond his job duties to help me and my son. I surely hope the company recognizes this man for all that he does to support this company and his duties, thanks for your honesty , with ethic and the experience you gave!
I’ve had machine shop work done here once before and the team was amazing! The lady that answered the phone was professional and the younger guy in the shop was fantastic! I felt great knowing I had a good machine shop in my area. This time around has been horrible. Called three separate days and each day I got Bryan. He’s had a bad attitude each time and actually lied to me the last call saying the machine shop guy wasn’t there, then proceeded to put me on hold and transfer me. I know it’s a shop, I know they have work to do, but not being able to spare all of 2min to answer a customers question is ridiculous. Bryan is the reason I will not be coming back.
Called and asked if they sold car batteries, the one that answered was completely rude like I know what your store sells....won't go here if it's the last place in town I'll take my business elsewhere...This places customer service is trash..Don't waste your time with these people, with this type of attitude it's no wonder all these shops and stores close up in this town.
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