What clients say about IWI Motor Parts in Cascade (IA)
On a trip to Wisconsin the alternator went out int the van, they didn't have what we needed, but they found us one and while we changed ours out they went and got us the new one.
They lent use the tools we needed and charged our battery at the same time.
They're above and beyond.
Horrible customer Service! Went in to buy a negative battery terminal cable and the guy had no idea what I was talking about so I had him come outside to look at it as I was sure maybe I called it by a wrong name. He then proceeded to completely pick my battery up and move it all around at which time it sparked and then my car would no longer start. When I asked him what he was going to do about him he stated he would do nothing as he was not a mechanic. I said we'll since you are not a mechanic you should not have touched my car as if you were one and knew what you were in fact doing". I also asked him to call his manager and he said he was the manager (mind you this was now ten minutes before closing time) and when I stated I know that he has to have a manager above him I can speak too and he still refused. I drove my car there to get a part but left there without it running!!
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