Spent about 150 dollars for over priced shipping back and forth shipping for filters for a massey fergerson tractor that do not fit... .. the first guy i got on the phone hung up on me as I explaining the problem ...the second call i got someone that was helpful ...but when the parts came in...they too didnt fit .even after the customer support guy said it would.....not even close to fitting up correctly....they don't check that crap which is made for them by the chinese ...not anything....they burned me good...never again! Reasons not to use these clowns: 1. They use over priced shipping as a profit generator, 2. rude customer support, 3. Badly made parts that are not checked before they are sent too the customer. 4. Feeling like you got scammed
If you want to pay a lot forfrustration and aggravation, then these people are for you!
I received my order which was late only to find out there was a manufacturer defect. No customer support at all, I've wasted over an hour on the phone waiting for help, still haven't heard anything.
I have tried dealing with this company twice. Eager to spend more than a thousand dollars each time on parts. Both times have been met with the worst, grouchiest, shortest, most inconvenienced attitude; truly the WORST customer service in Central Iowa. If someone else has it, go there. They don't want your business.
I ordered injectors in April, ended up having to send them back for warranty. I was given credit for the injectors under warranty. I was not given the option for replacement as their warranty states. Replacements are available. I didn't fight that. I ordered the same part number I ordered in April as they worked and fit fine. Upon receiving the new injectors they have since changed to a Chinese supplier, the tips are a size that Case IH states are no longer available. Contacted customer service with the issue, they sent me a RMA but no shipping label. Contacted customer service again and even though I ordered the same part number and got 2 differing parts in a 7 month time span they state I must pay return shipping. I will never do business with this company again. You will get the same service and parts as any Chinese owned company.
Edit, I reached out this morning and awaiting a call back now.
Had to call three times for help but still nothing is resolved. So now I have to pay to return parts I received incorrectly because of their website. This is costing me an extra $50 in shipping charges when the part itself is only $20. Part 172886 says MF2135 in the description but also says "does not fit your machine". Guess I buy somewhere else...
I ordered parts with 2 day air shipping on a Thursday. The parts shipped Saturday, and arrived Tuesday. That's a lot more than 2 days. The company did not respond to emails, and when I tried calling, I was hung up on numerous times. Had to file a dispute with my credit card company since I had to find the parts locally due to the shipping delay, and paid 4x as much. Also, shipping cost 110% of the cost of the parts. Terrible company. Don't deal with them.
Edit: since you said you can't find an order under my name, the invoice number is 667633, ordered on Thursday may 26th at 6:08 pm. Didn't ship until Saturday May 28th, and didn't arrive until Wednesday June 1st. Like I said, I paid for 2 day shipping, and the item did not arrive for 6 days. I've already disputed the charge with my cc company. If you want the parts back, pay for the shipping and I'm happy to send them your way. Trying to make it look like I lied about the order only makes you look worse.
I payed over $650 for a part that I waited on but never received. Finally I called to find out what was going on just to find out that they wanted an additional $270 for shipping when the receipt on my email clearly says $0.00 for shipping and handling.
This place sent my order UPS. The carrier delivered it to the wrong address. Seller didn’t want to stand behind it and re-send the order because they show it was delivered. Don’t use this place! They won’t stand behind anything. Order #369758
The item I purchased clearly stated "free shipping" even
though it was listed as freight shipping.
The day after purchasing I was informed there would be an additional
300+ dollar shipping charge for freight shipping.
A clear message on the listing could have prevented this.
They did refund my purchase but this ties up my funds for several days as
refunds take time.
Very misleading and discouraging.
They helped my find what i was looking for and i was in there maybe 30 minutes. I needed a spring and an intake the person helping said it would be cheaper to go and buy a spring somewhere else since shipping was more than the spring, so if you get something where shipping is more than the item they will tell you it is easier to go and get it from somewhere else.
Very good experience! Sales person was very very informed. He (Jason Armstrong). Knew what I needed got the parts fast and everything was RIGHT! Will go back there next time I want parts or advice about any of my equipment needs! Jason Armstrong knows his stuff!
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