Their customer service was very enriching. They called me back to see if I needed to be taken care of. I enjoyed the dedication and workmanship of my vehicle.
I called to get my truck done after a tree falling on my truck box and they got it in and everything going right away and it turned out like it never had damage done it it at all they did a really good job on it I would go back to them they also keep me updated on the progress of my truck to.
Very friendly and honest. There was a small oversite with repair and they had me bring it back and fixed the same day. I highly recommend and will use them for any future auto body repair needs.
Customer service was very professional and excellent knowledge on handling any concern. Service repair did an excellent job on my repair. They were always keeping me up to date on any small or big issues. I would recommend them to all my friends and family. You have an excellent team!!!
Place is difficult to deal with, got into an accident and they "fixed" my truck but with multiple issues.
E-brake line was hanging down upon pickup, alignment was off and they refused to take care of it when it wasn't like this before the accident, I'd have to pay for a diagnostic at a shop of my choice or back to the shop they took it too. The bed wasnt even flat upon pickup and that was pretty noticeable. They will fix the bed but at my inconvenience as they won't be able to provide a rental vehicle when this shouldn't of even been an issue.
My recommendation, go anywhere else unless you're willing to have multiple issues fixed at your inconvenience.
I got sideswiped in the roundabout on university Ave. His insurance (state farm) was on top of it right away. They sent me to IAR and they sure didn't disappoint. My car was done in less than a month and it looked brand new. I would recommend them any day!
From the moment I walked in the door, I was treated with courtesy from the receptionist to the one who did the estimate and the manager of the establishment waa even treated well by several staff members not directly related to my case. Seeing so many smiles made my day;
My insurances agent (Matt from State Farm) waa elated with my choice, as well.
Having such great people to deal with abs being so close to home all played a part in my decision to continue using you folks in the future
Absolute professional in every way!!!!
Highly recommend: great service, communication, and timeliness. I’ve used Iowa Auto Rebuilders 3 times over the past 8 years and have had a great experience each time. If you’re dealing with insurance, they make it 100% seamless.
Nothing but great service and people at Iowa Auto Rebuilders! They talked me through every step of the process and made it so easy. Plus, they scheduled me on the spot and took care of any insurance issues. Gabby at the front desk is amazing. No notes, just a happy customer. I will definitely be using them again for any future repairs!
The front end collision repair on our 2015 Buick Enclave went flawlessly and done on time! All electronics were given special treatment to make sure they worked properly. Great job and customer service was excellent by all!!!
The staff always had a friendly greeting. They made schedule for repairs and hit their mark. The car looked like new when I got it back. Thanks for great service.
Hit a deer on Hwy 20. I had taken other vehicles to IAR for minor things before, but I knew this one was going to be rough. Over $9,200 in damages and a "specialty" paint color. The place my insurance wanted me to use was booked for over 4 weeks! I called IAR and they managed to work with my insurance, ask for the repairs I needed, and got them approved within a week. The paint matches beautifully, it's like it never happened. Thank you, IAR!
Iowa Auto Rebuilders always does an excellent job!! First class customer service. Great communication thru the whole process. Perfect workmanship. Only place I take my vehicles for body repair, highly recommended!!
Unfortunately a deer hit us and we had it towed to IAR. We have had zero experience with any auto body shops in the area. We are so happy we had it towed there. They were great with communication. When we picked up our vehicle it had been detailed and looked immaculate.
I really cannot say enough good things about IAR. Very fair pricing and meticulous work. They even had my car detailed at the dealership. Their communication is outstanding. We have had the misfortune to need body work twice in the last year and both experiences were stress free and fast. Thanks to all of you!
Clean place and friendly staff. First time I have ever had to have this type of work done. My truck came back in great condition. I really liked that they cleaned it up so nicely. Told them that the light under the driver's side mirror was not working and I noticed the other night that it had not been addressed. Other than that all was good.
I take all of my vehicles to Iowa Auto Rebuilders simply because there’s no hassle, sales pitch or run-around. They’re professional, transparent and diligent on working to get you back in your vehicle in a timely fashion without cutting any corners. I’ll always recommend them and no one else.
I was very impressed with this place! The person (wish I could remember his name) who completed the estimate was competent, thorough, and professional. The person at the front desk was friendly and helpful. The repair was completed to perfection --- and in a timely manner. AND ... the completed cost came back lower than the estimate. (I'm sure my neighbor, who was responsible for the damage, appreciated that!). However, the coffee was cold. (It was in the afternoon.). I drank it anyway. :)
I have always come back to this business because of the great work they do but especially for the extra service excellence like cleaning the car, talking so friendly, and even leaving smelly goods in my vehicle. I was quite saddened to have service this time with no smelly goods, no rear vacuum and then the lady seemed so owlly too. Still we all have rough days.. And the work here is always good quality! But normally I would rate them a 10 star if it were possible.
If I could do more than five stars I would. This has been the best experience I’ve had with getting my car worked on. As a young female I felt respected working with Iowa Auto Rebuilders. They were very transparent on the process & the best communication I’ve had with any auto body shop. They provided me with an estimated completion date within 24 hours & finished 3 days early! They worked with my insurance and made this process a breeze! I would recommend this place to anyone looking for a stress free experience. Kristen was the one I talked to the most & she provided the best customer service!
I sort of knew when I pulled into IAR that it was the right place to trust with fixing my new 2023 Subaru. Besides the facility being immaculately clean, the staff is exceptional when it comes to customer service. They coordinated with Enterprise Rent Car so I just had to show up and everything was taken care of. My rental at Enterprise was perfect and the staff went out of their way to provide me with the best rental with a smile.
Website
