Needed my truck jumped and the driver showed up with a dead jump box. Wouldn't that be the first thing you should do. Then asked if I had jumper cables, huh? To jump my truck he had to ho back and get a charged one, see earlier comment. So it'll take another .5 to .75 hours until he will be back. I can't believe you don't check the one thing you are going to need.
Fernando showed up in a timely matter. Great to communicate with and very helpful. Got me to my destination where my truck was getting worked on and made sure I was getting takin care of there as well. Professional service and would highly recommend!
Fernando with Ray Mount Wrecker in Waterloo arrived at 10 AM sharp And pulled my car out of the ditch on I-380. He safely navigated the work and even rotated my car, so it faced the right direction along the highway. He gave me pointers for attaching it to my U-Haul tow dolly. Props to Fernando and Ray mount Wrecker 👍
Amazing company! Truck died in the middle of the night and Fernando came out towed the truck to the dealership then dropped us off at my house, Super nice guy! Really reasonable prices as well! Would recommend them to anyone!
I would recommend this company for towing needs. Similar to a lot of other reviews, Fernando showed up ~20 minutes after I called and pulled me out of a snowbank quickly and efficiently. On a snowy, blowy, cold day like today, I was his 3rd call and I'm sure I wasn't the last, but he was very friendly and professional as were the dispatch personnel I interacted with.
Truck died at the fuel island at a Loves. Fernando the tow driver was awesome. Hooked me up and pushed my truck into the shop, and then went back to get my trailer and move it out of the way. I mean it was just across the parking lot. But he was awesome to deal with, and extremely helpful. Will definitely call them again if I ever need a tow!!!!
During this crazy blizzard, I didn’t expect a response time to be expedient, and yet I was pleasantly surprised. Fernando was professional, and patient, and was able to get me unstuck from a snow filled lot with his expertise of over 20 years behind the wheel. I’ll be able to deliver my load on time due to his quick thinking. You’re in great hands if you call Ray Mount!!!
Fernando was a great tow truck service man. Responded to our service call from Cedar Rapids in good time. Hooked our semi with two pups. Removed drive shaft, caged brakes and we're off to Waterloo no sweat. Thanks a bunch!👍🏻
Fernando was great! Our older vehicle broke down in Waterloo. He towed it out to Ray Mount and took the plates off for us. Very professional and friendly.
Fernando was the guy I expect to show up wen im on the side of the road. Safe, efficient, and courteous. Towed my truck, and 53ft cattle trailer for us. No damage, very professional. I'd definitely call on him again, for all our towing needs.
Wonderful service. The driver, Fernando. He was professional, friendly, knowledgeable, efficient, just an all around great guy! The world needs more employees like him. He hauled a John Deere 630 Tractor for us and his service was impeccable. Price was very reasonable. Thank you !
I Was in a hazmat truck broke down on the side of the road so I decided to call this company. When I called I got the manager. The manager was very professional and understanding and said he would send out a driver ASAP and they got to me in a very timely manner. The driver Fernando was very professional and nice and got the truck hooked up quickly. Had a 2½ hour drive to drop the truck off and was having some good jokes and laughs all the way back. Would definitely recommend this company.
Fernando rescued me last Saturday night at 3:30 am. I was on 380 northbound when I had a flat. I could not get the spare down from my truck, so I called Ray Mount. Within an hour my truck was loaded up and Fernando not only dropped it off for repair, but when the extra mile and took me home. He said they are not supposed to do that, but he did because it was 3:30 in the morning. Thanks to Ray Mount and Fernando!
If you need your toolbox moved call RayMount and have Fernando be the guy to move it for you. Fernando did an awesome job. He took all precautions to make sure that my toolbox was safe and secure when transporting it. Thanks again Fernando!
Prompt service from friendly people. The tow truck driver Fernando was polite, professional, and truly seemed to care about me. He also drives his very well, and he cooperated with me to split my payment between two cards. Always nice when a company let's you do that, especially in an emergency.
My elderly parents had their motor home break down on the side of a country road in the hot weather. Once they were connected with Ray Mount Wrecking through their Roadside Assistance, they were completely taken care of. Robert kept them updated on his arrival time, was very courteous, and a true life saver. Thank you Robert for taking care of my parents!
Robert was my tow truck driver today, did a damn good job. He was very helpful and quick to try and help change my tire before coming to the same conclusion as I did that it wasnt going to work. After that he got my car towed out to Waterloo, quickly and safely. He's a damn good worker, nice to speak with too.
Courteous, prompt ,respectful service. The tow technician called to update me on his ETA. The customer service I received was worth 10fold of the penny's the tow cost.
I highly recommend Ray Mount Tow💪🏻💪🏽👍🏻👍🏾!
I want to thank Fernando from
Ray Mount Wrecker Services enough for coming to my rescue when my truck was completely stuck on a muddy back road. From the moment I called, he was professional, reassuring, and quick to respond.
When he arrived, Fernando assessed the situation carefully and used his expertise to get me unstuck without causing any damage to my vehicle. He was patient, friendly, and went above and beyond to make sure I was back on the road safely. His knowledge of recovery techniques and his well-equipped truck made all the difference.
If you ever find yourself in a tough spot—whether it's mud, snow, or just a bad situation—Fernando is the guy you want on your side. Outstanding service, fair pricing, and a genuinely helpful attitude. I’ll definitely be calling Ray Mount Wrecker Services again if I need help, and I’ll be recommending them to everyone I know.
Thanks again, Fernando—you’re a hero!⭐⭐⭐⭐⭐
Fernando showed up quickly and was very friendly! Made my bad day turn into a good one, very good tow truck operator! Definitely recommend! Thanks man!
Had a great experience with Ray Mount Wrecker Service. I called first thing in the morning and they had a truck out to me within 45 minutes. Fernando was great and very professional. Every person I interacted with was pleasant and if I ever need them again I will definitely call them first.
First, they answered the phone immediately, then the wrecker arrived 20 mn later !! Their driver Jonah had a great personality, and was very professional. Everything went both swiftly and smoothly, I can’t praise him enough. It was great dealing with everybody.
