ERICA AT VELDMANS IS TOP NOTCH IN SERVICE, SHE KNEW EXACTLY WHAT I NEEDED AND WHAT I NEEDED TO DO TO GET MY HARDTOP SHIPPED TO ME. THE TOP WAS WELL WRAPPED AND SHIPPED QUICKLY. HIGHLY RECOMENDED
The part i needed was located and shipped within a day to their store for local pickup thanks to Nick in the sales department for making it a quik and easy process.
DO NOT DEAL WITH THIS COMPANY!!!!!!
I purchased a transmission from them, set up for a shipping company to come pick it up and they denied the driver to pick up the transmission after I paid for it. So now I'm out $200 for shipping that I have to pay for a dry freight run.
They canceled my order before even giving me a chance to figure out another way to get it.
This is an absolutely insane way to do business. Be very cautious dealing with this company!!!!
The old bait and switch routine. I was quoted a price on email. When I picked it up it was 6 times more. I showed them the email quote. Did not matter. I drove an hour and a half.
Called ahead to make sure parts was there on hand, got there and paid and waited half hour to be told it's not there. Had to go back next day to get the part. Honesty would have been better. Doubtful I'd buy from them again.
Don't buy from this seller ! It's a big fake ! I paid 133 Eur a didn't receive neither goods nor my money back. Now I'm going to contact a police and file a criminal complaint.
WORST PLACE EVER DROVE 9 HRS FOR OARTS ORDERED 5 DAYS PRIOR ARRIVE NO PARTS WAIT 4 MORE HOURS AS HE ASKED.GET BACK GOT 2 PARTS HE ASKED IF I DRIVE ANOTHER HR AWAY TO GET FRONT BUMPER. STILL CHARGED ME $1043.00 HOOD HAS DENTS PAINT MISSING BUMPER CTACKED IN MIDDLE NO GRILL IM SUEING THEM NOW NEXT!! WILL RETURN TO ARRA TO FILL IN COURT THiS WEEK
Needed a sun visor for a Hyundai Veloster. Veldman's was quick to respond to emails, quick to find the part, and super fast with shipping! All around good experience, would recommend!
The lady at the cashier desk was very rude and unprofessional. Feel sorry for anyone that has to talk, work, or associate with that woman. If i ever come back here the next time I need any sort of customer service il find a wall or rock to speak with, as that would be as much help as she has to offer.
I ordered a glass they canceled and never told me why. Money was refunded. I’ve written them asking for further help… nothing. Sad. I’m driving up there from Louisiana this week. I hope they are alive over there…
I wanted to thank both Bob and Joe for taking care of the passenger front door for my wifes 2021 Toyota Venza. I drove all the way from central Ohio to get this door. The cleanliness and top notch customer service was awesome. The door was a perfect match and fit perfectly.
So glad this is in the area. Huge amount of vehicles and we were lucky to get something for our “newer” vehicle that was readily in stock. Bob was able to hold the part for me and get me in and out. Would have waiting 3 days at the dealer and spend 4 times as much.
Absolutely a joy to work with. Veldman’s posts accurate photos of each part, great searchable website easy to use. Easy to get parts from. A great local asset. We search from them before we buy anywhere else.
First time ordering from here. Super fast shipping. Had all the parts I needed. I had a few questions and the employees were extremely helpful and polite. Prices are very fair. Will be a returning customer!
They sold 2 parts to me that were off the wrong vehicle and did not want to return. Took forever to get a hold of someone just to reject me. No explanation on why they chose to go with an older vehicle and label the parts tag a year newer. I don’t want to tell the entire long story but the outcome is they got my money and the parts are useless for my car.
Edit to my review above. Bob reached out to me and made things right after I explained my story to him. Thank you for your understanding, Bob.
Needed a part I couldn't find anywhere. The dealership wouldn't sell me the part alone and they requested $200 for a diagnostic and $2k to repair the part.
I found Veldman's online, gave them a call and they were able to work with me and get the part shipped to me all the way up to Canada!
Great customer service and communication. Got the part quickly and was able to fix my car myself saving me over $1800. Thanks again guys
Had a recent dealing with those guys and unfortunately it wasn't handled professionally. Bought 4 items from their ebay store and things went silent. No replays to messages and when I called I was transferred to the eBay guy I charged with no luck but voice mail. In fact the last call the person on the phone told me the eBay person right here but once again voice mail. Last when I left voice mail to ask for the tracking number then sent me a message back saying there are damage to the Items. ALL OF THEM. Lol. Which a man in a flying horse can see what's happening and a refund was issued. I would be careful dealing with them online. Maybe in person better since I also check the feedback on this matter. It seems to be the same as my issue. If it's too good they keep it.
I called Veldman's and asked for a specific part for my vehicle. They put me on a quick hold, came back to the phone and stated they had the part available for pickup. I thanked them and informed them that I was driving from Fort Wayne and would be there in a couple of hours. I took the two hour drive to Southbend and so it begins. First off, the staff was anything but friendly. I walked in and stood in the lobby for a good five minutes before any of the staff said anything to me. I finally got to a guy that could assist me and he asked me to hold on while he proceeded to take a very lengthy phone call. I found this very rude and unprofessional. He finally gets to me. I informed him that I just drove from Fort Wayne to pick up a part. Long story short, I was informed that they did not have the part. I was furious to say the least. To make matters worse the guy didn't even seem apologetic about the situation and he's the one that I spoke with when I called from Fort Wayne. I received a quick " I apologize." He didn't even try to call around to locate the part knowing dang well that I wasn't from Southbend. I took it upon myself to drive around a bit, found another shop and they were fantastic AND had the part I was looking for. If you do decide to visit Veldman's especially coming from a distance I would ask that they physically go out to make sure the part is on their lot.
I would not recommend this place. Very poor customer service.
I found a passenger side mirror for my car here in perfect condition cheaper than damaged ones eBay, they could ship to home but I went to pick it up instead. I walk in and the place is pretty big compared to what I'm used to so I stood there puzzled for a second. After 30 seconds of standing there a man in probably his 80s walks up to me and says "don't be so bashful, come right over here" and directed me to a clerk that was very direct and got me my order very quickly. Great service, great prices. Perfect.
Great service - Wayne and Bobby we very professional and attentive in addressing my concerns. I picked up some parts that are well priced and in great condition, plus had some parts shipped to me. A small problem with shipping, but did not delay my project. Well organized shop! Bobby drove me back to the unit being pulled (in back of yard) and we reviewed several parts before pulling them.
I drove 40+ miles, been dealing with Veldman's for many years - great shop and always very helpful. On one occasion in the past, I returned a gas-tank 3 times because my truck is not a standard build - had to refit a gas tank from a different model year to make it work... Veldman's was always helpful and professional.
Great Job Guys!
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