My husband dropped his car off today to sell. It was a painless experience and everything went smoothly. I sold my Pontiac to them about 5 years ago and had the same outcome. I definitely recommend this place to sell your car and to even go into the yard and pick parts for you car. A+ service. Thank you LKQ.
Won't even answer the phone, I'm 80 miles away and have 1 minute worth of questions to ask before I make the trip, terrible customer relations, I cannot afford to waste a trip of that distance to just ask
This location has gone downhill. The counter staff is very rude. Your parts are way overpriced and you think people are going to pay for a warranty? Nope! They will go to Paul's Auto Salvage where uou are treated with respect and not talked down to. BTW.. Pauls has 30 day warantee automatically!
Horrible when a local business doesnt even take local phone calls. Not every part is listed on there site, it was there in person, but I cant call and ask for a price anymore ? Waste of time with companies that are racially biased and send their customer service to cheaper places.
If you don't buy the warranty there is no return ls even if you only had the part for 15 hours will never buy there ever again all over a 37 dollar grill after spending almost 200 in other parts
The website and phone call is useless. 800 numbers to an automated system. If you want parts pricing, use option 3 then tells you to check the website for prices and hangs up. You cannot actually talk to anyone. The website does not have accurate pricing specific to the car, just overall generic parts lists. Doing a parts query just sends an email.... eventually I guess since I haven't got one. Why can't someone simply be able to call for a part price instead of having to drive to the individual yard just to ask?
They charged me $24 for a 90 day guarantee that they never asked me if I wanted it or not. They just charged me for it and I didn’t realize it until I got home and looked at the receipt that’s being a crook if you ask me.
Absolute joke advanced has cheaper parts brand new. Manager is high off her horse on prices. They say they don't price match. Well ya better fast before you close your doors. Remember that this community fuels your paycheck young lady. To the owners I feel sympathy for the loss of business. I wish I could leave no stars after I worked on a car for 2 hours to be told I'd pay full price and AutoZone and advanced has the parts cheaper and brand new. Very unpleased
Place is a rip off. Charge to get in and overpriced junk parts. 90 dollars just for a wheel and tire that's completely bald. 60 dollars for a heater control unit which is 65 brand new. What a rip off. Gotta pull ur own parts to pay retail cost for it
This place is a joke and defrauded customers daily. I witnessed them mislead a disabled man into buying the wrong part, just to 20 minutes later charge him a second time for the correct part and try to blame him for LKQ ripping him off over $100!
Pathetic! I won't be doing any business with LKQ ever again as eBay will gladly ship me parts for free and will return parts that don't fit for free as well. So will Amazon.
I recommend you spend your money with a company that doesn't support Blackrock tactics of harming the ignorant for profits!
This place uses predatory sales practices to mislead customers with both online and in store advertising. Go to Paul's auto or any other salvage yard that actually respects customers and doesn't use the money to support local narcotics dealers like the ones that currently manage the store.
They will lie and mislead you into buying the wrong parts of which they will not exchange on the spot. We recommend that everyone that's ever been ripped off file a consumer report with the Indiana attorney general's office. It's free and you could even get a reward if criminal charges are filed on employees.
Website doesn't have complete list of parts. I needed an ignition control module for a 2007 Pontiac grand prix and they don't have anything online other than an ignition switch. And don't call bc it just hangs up on you. LKQ should be investigated by the BBB. HORRIBLE SERVICE
Did an online quote to sell a car for scrap. Called the next day to try and set up a time to get it. My call went to a call center. He told me that they wont buy my car without the motor and transmission installed and that no junk yard in America would take my car without an engine in it. (I have the engine but it's pulled.) I then called another LOCAL yard who offered me $175 more that LKQ offered me and is gladly taking it without the engine in it. PLUS isn't deducting anything for the tow. Needless to say, always go LOCAL. I wont be doing business with a company that shipped their phone calls off to the middle east and walks back on themselves.
I bought a rear end and paid a cash core charge of $100. I went to return the core and get my $100 . I was told they did not have the $100 to come back in a couple hours. What a joke. They had no problem taking my money. I will not buy from them again!
Welp I bought a used transmission from here just to find out the valve body was damaged from them punching a hole in the pan to drain the fluid. This is unacceptable and because I took off the guarantee.. I'm stuck with it. Now I have to go back to a scrap yard to get a valve body that shouldn't have been damaged in the first place. Everybody should have an automatic 30 day warranty for stuff like this, I shouldn't have to pay an extra $75 for that. You have lost me as a customer going forward. This place is a joke.
Just plain horrible The people are seemingly great(Just get mad when you don’t wanna buy a part they listed close to new price) But I can look past that. This place is surrounded by a 7000 V fence that you can accidentally fall into while trying to take parts off cars. They now sell guarantees on all their parts, which isn’t like how it used to be before,( Meaning if I buy it, it should have one for me to come back if it’s bad.) Nope if you get the guarantee taken off to save you a few Dollars, just now you can’t take it back if it didn’t fit properly. i’d also like to point out the guy in front of me got his box searched before he went in this place So they know what he came in with. No respect for humans… I didn’t have a bad experience with anybody there if that’s what anybody’s wondering, My experience Was with how they treated things.
This u pull it yard is absolutely too expensive.
I'm understanding to costs and profit but WOW REALLY,. OVERPRICED OVERPRICED OVERPRICED. JUST GO BUY BRAND NEW PARTS BEFORE COMING HERE.
That automatic Warranty add on to parts is a financial gain scam. Especially when you are not previously asked to opt in or out of the shake down.
The clerk doesn't even inform you that removing the warranty will lower the parts price even after you complain that the price is unreasonable and over priced..
I regularly drive 40 miles each way to go to this location, but never again. Yesterday I went there trying to find some wiper arms that would work on an unusual car I'm building. After 2 hours of scrounging around the yard I found 4 that might have worked. The prices posted on LKQ's website was $8.53 a piece, but the girl at the counter tried to charge me $58.00 for the four. I told her that can't be right, but she just shrugged and threw the wiper arms in the return bin. Good luck getting ONE DOLLAR of scrap value out of that 1 pound of steel, and thanks for wasting my time and gas money.
Had a great experience at this location. The cashiers are all very personable and helpful, the parts were easy to find, the yard was organized nicely. Parts are priced at a reasonable amount too. I had no problems here at all. Also make sure you let the cashiers know if you do not want the guarantee on the parts if you do not want to be charged extra, they will stamp "as-is" on the receipt and they will be non returnable if you do. For body panels and other little plastic parts this is fine. I would use the guarantee though if you are buying electrical parts or wires or engine parts just in case. A lot of these cars in the yard have been sitting 5-10 years before being scrapped.
I just called to try and sell my old car, Sally, the customer service individual answered the phone. All I wanted was a quote to sell and she wants my whole life story prior to giving a quote. When I asked her why was my address necessary for a quote, she started to mention distance and pick up pricing. Um, ma”am I just want a quote to sell nothing else. She sighed and went straight to ask me for the VIN number. I decided to end the call. Since when did getting a quote for a car to sell required logging my address? Yeah bye!
Yard is great! Nice vehicle selection. Does get muddy frequently, so bring boots. Staff is nice and understanding. Only thing that I can't stand are the prices. All lKQ locations, not just this one. Unnecessary warranty and core fees. Lots of parts you can get for cheaper now brand new and have shipped to the house. And core fees like $8 for a Tailgate. I just spent $70 on a Tailgate and you want to charge another $8 on top or tell your customers to spend more gas come back with a Tailgate that you're about to sell to someone for $70. I guess the main thing please tell us the full listed price including fees and everything. Stop putting in hidden prices.
Employees are very customer oriented. Yard is very organized and found most vehicles in their assigned lots. Found a dog house for my van but was not sure if it would fit. Prices are a little high but at least theu told me to keep receipt and have 90 days to return. wow! I love this place :)
I've never had a bad experience at this location. Having an older vehicle it's difficult to find parts most of the time having this place helps tremendously!
I've sold two old cars to LKQ over the years (the most recent experience being today). They gave me quotes over the phone both times, based on my honest descriptions of the cars. Both times, I received the exact amount they quoted me over the phone, so there was no attempt at "bait & switch" tactics.
I've also visited LKQ for parts for other cars over the years to do my own repairs. They have a nice system to inventory what cars they have and what parts are still available. All of the staff have been very pleasant every time as well. If you're handy at all, you can save serious amounts of money getting your own parts this way. Going to the junkyard is also genuinely REALLY FUN! Bring your own tools, go to the yard, and yank the parts you need.
So far the best junkyard I have ever been to! I was able to find some front seats for my PT Cruiser and side mirrors for my Concorde! All for a great price! Staff is really nice and helpful. I am definitely coming back and would definitely recommend others!
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