What clients say about Gene's Sunoco Station in North Liberty (IN)
DO NOT GO HERE. Spent over a grand and the problem wasn’t even fixed. Mechanic was a high school aged kid who told me straight up he wasn’t smart enough to fix the issue.
Gene’s fixed and delivered my jeep!!! Tracy was professional and has great customer relations with her customers. I will recommend Genes to anyone! Highly satisfied 💯 Thank you everyone!
Horrible service! They charge you for services they didn't perform and won't perform! They give you a final bill with ridiculously inflated prices!! I DO NOT RECOMMEND IT
This towing company handled our situation with clear bias, poor professionalism, and racial profiling. A family member of mine had previously had a suspended license, but they went through all the necessary steps to get it reinstated. Unfortunately, when they were recently pulled over, the officer’s system still showed the license as suspended — even though it had already been reinstated. As a result, the car was towed.
We took an Uber to the towing facility to retrieve the vehicle. From the moment we arrived, we were met with suspicion. We were asked how we got there, and even after clearly stating we used an Uber, the staff continued questioning us like we were lying. The receptionist or owner made a snide remark about how it must’ve cost us “a pretty penny” to take an Uber — even though we only live about 20 minutes away. It was obvious that we were being judged based on our appearance and assumptions were being made.
Shortly after we left, we saw them call the police and begin searching their lot as if we had done something wrong — despite simply coming to pick up a car that was unfairly towed. Watching them look around while we stood across the street made it clear: they didn’t believe our story not because of facts, but because of racial profiling.
No one should be treated this way. The entire situation was rooted in assumptions, bias, and a lack of basic respect. I strongly recommend others, especially people of color, to think twice before dealing with this company.
Great customer service when our van’s alternator died. They came and picked it up at Potato Creek, fixed it after giving us a quote. Job took a little than expected but sounded like they were slammed with work and emergency towing so I understand. They even brought the van back to us and took a credit card for payment. I’m a big Apple Pay guy so be aware they do not take Apple Pay 😢. Bottom line is if something else happens I’ll not hesitate to take my vehicle back to them. Thanks Tracy!
Super fast and friendly service. Can't say enough good things about Gene's. Great customer service all around and go above and beyond. Thank you for your excellent service.
My experience was great. Trisha is extremely helpful and great at customer service. I did not have to wait which is very important to me. I would highly recommend.
Gene’s has been in business for over 50 years. They are always willing to help you when your in need. We have used Gene’s for service for over 30 years
We have done business with Genes for several years. We have been treated with complete respect and professionalism at all times.
Response and turn around time has always exceeded our expectations.
Good and reliable businesses that also offer exemplary service are becoming very difficult to find anymore. I wouldn't hesitate to recommend Brandon and Genes to anyone in need of their services.
Was in town camping and blew a brake line. I called a few places and decided to bring my truck to Gene's and I would have to say I made the right call. I dropped it off and they gave me a ride back.... fixed my truck and picked me back up with my truck all fixed.... thanks guys! I recommend going to Gene's Sonoco Station if you're ever in a pickle!
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