What clients say about Village Motors Inc in Lake Village (IN)
I had a bad egr on my cummins 6.7 but its in an rv so finding someone to work on it isn't as simple as you might think. So glad i was recommended Village Motors. Mike is a great guy and Bob too, and they know their stuff. Everyone there was friendly, helpful, and accommodating.
My wife and I had a problem come up on our vacation that put the brakes on our travels and it really could have been a disaster, but these guys were just the right guys at just the right time that i was able to get through the process with very little stress or concerns. They even moved a bunch of giant equipment around to fit me in their shop. I couldn't be happier with the service i received. I couldn't recommend them enough
When you jerk someone around for 3 days over getting 2 or 3 hours of labor done, leave them stranded, and cost them about THOUSANDS in revenue they find another avenue of repair!
NO YOU ARE NOT THE ONLY PEOPLE THAT TOW FOR THE COUNTY!
A PARTS HOUSE IN THE AREA THAT IS OPEN 7 DAYS A WEEK HAD THE YOKE AND CARRIER BEARING NEEDED SITTING ON A SHELF AND THIS REPAIR SHOULD HAVE BEEN DONE BY SUNDAY!
YES THIS WAS A TOTAL LAZY HOLD ME HOSTAGE BY STRANDING ME INSTEAD OF DRIVING 20 MILES TO PICK UP THE PART ON SUNDAY MORNING AND GETTING ME ROLLING AGAIN!
$2,900 LOAD STRANDED. $2,200 TO PAY ANOTHER DRIVER TO TAKE IT THE LAST HALF OF THE WAY THERE. $800 LATE DELIVERY PENALTY. $500 FEE FOR CANCELLING MY NEXT LOAD THAT WAS PAYING $3800 ON 1100 MILES. $900 TO GET TOWED TO ANOTHER SHOP THAT ACTUALLY REPAIRS STUFF AND HAS A GOOD REPUTATION.... SO PISSED OFF RIGHT NOW I DON'T EVEN WANT TO DO THE MATH!!!
Told you on Monday and asked several different questions. All the answers I got were "I don't know"!!!! Tuesday morning still giving me "I don't know" and no time frame! "Ok, don't worry about it" and hung up was my response. Now you are pissy that I got towed to another shop. LMAO.
Sure I'll pay you your $350 to tow me 100 yards out of the shop and into a parking spot. Not happy about it at all. Just might have to send a bill myself😂🤣
These folks are great! They know what good old fashioned customer service is. I had a truck 250 miles from home that needed a fairly simple fix after hours normal shop hours. Mike stayed late to help us out and fixed the problem quickly. Thanks again, you're efforts were much appreciated.
Great Service!! we were needing Road Assistance in Indiana by US HWY 51 in one of our trucks, took my call, didn't ask me a 100 questions, show up on location and did get us back on the road in not time , thank you!
Got towed by accident from a local gas station I park my pickup truck at and drive my semi for work from there . Got stuck in a snow storm and didn’t make it back for a couple days. The manager didn’t know what happened to me and had it towed a day before I got back. I thought ok I got towed 5 miles down the road shouldn’t be more than 2 something. They got all my info and then at the very end made up a magical price of 375 for a basic 5 mile tow. Then I talked to the boss at the village motors office told him what happened and said that seems high could you cut me a break . He said that’s the price deal with it. Clearly a business that is ran around taking advantage of people’s misfortune! Take your business elsewhere, this place will take advantage of you every time they can ! What goes around comes around.
Great people who really care. Cannot say enough to express/convey my unrelenting gratitude for their professionalism & relentless efforts while maintaining perseverance under such formidable circumstances. Highly recommend 😉. Great job 👍
Beware , do not use. Most expensive tow truck service in area. Rates are posted below for everyone’s reference. Will not use again. $9500 for dump truck roll over.
My vehicle was towed here because of a small accident. They don't fix the vehicles they only work on large trucks etc. So I had to get another tow to a different place to be fixed.
I was towed by Bob after an accident on the interstate. He was very kind, patient and considerate and made sure my dog and I were delivered to a safe place. Bob even dropped the vehicle off the flat bed at the hotel to let me get what I needed for the night. He let me know what I needed to do to get the remainder of my belongings out of the vehicle the next day. The office staff was helpful and professional and helped me figure out the next step to get the van to a body shop. Even the dog, Scruffy, was friendly!
My brothers car got towed here after an accident, we came from 10 hours away and not even to our destination when the accident happened, there was no way to get the stuff out of the car at the time of the accident. The tower didn’t mention that they were already closed or when their hours of operation are. The owner pulls up just to tell us they are closed and making it a huge deal because they would have to “turn the security cameras on and put the dogs up” instead of simply just letting us get our stuff out of the vehicle, as if their miscommunication was on our part. We eventually was able to get our things out but he wasted 20 minutes of our time arguing with us instead of just letting us get the rest of our stuff.
My wife and 3 young daughters decided they wanted to take a large trip this summer in a small RV we have. 4 week trip from Fl to Missouri - Michigan - Canada - Niagara Falls - Pennsylvania - Virgina - South Carolina back down to Fl. Three hours later on a Saturday, Village Motors in Lake Village, IN has them back on the road fixing the spark plug blow out. So thankful for them for helping my family and excited for them to be able to continue their journey.
I WONT RECOMMEND THIS SHOP. They told me I can pay buy credit card but later on they want all the payment via EFS or com check. It was $1853 as we agreed. I somehow managed to pay via EFS and when my driver went to pickup the truck they asked for $400 more otherwise wont gave the truck back. They also left the tensioner loose and it broke the fan blades BE AWARE
Mike came to my rescue within half an hour (after hours) and got me up and running immediately. Two other services contacted earlier promised, then went MIA and left me stranded.
Avoid this company at all cost!! They are nothing but scam artists and crooks. They lied to me when they said my truck was fixed. I paid them and drove it away to find out it wasn’t fixed properly. I guess it’s my fault for paying first without checking it. I immediately drove the truck back to them and they wouldn’t do nothing about it. Also to make things better they lost my key to my truck while it was in their possession. Luckily I had a spare key with me. Very unprofessional. They do not care about their customers. Do Not use this company
My dog locked me out of the car while picking my kids up from school...Village Motors came to the rescue and had my truck unlocked in minutes! Very nice people to deal with!
These guys are awesome! I pulled in with a problem with a horse trailer an hour before quitting time and they stayed until I was back on the road. They are just good people!!
OUTSTANDING SERVICE!!! My friends and I locked our keys in our car at Conrad Station pretty much in the middle of nowhere. We were there for about an hour and a half. Maybe one car drove by the whole time. We called a police department and got a recording that told us to leave a message and we still haven’t gotten a call back 5 days later…. lol. Called the Sheriff and they recommended Village Motors. While doing that another one of us is trying to get through to AAA. Anyways, these guys were so friendly and funny (which we really needed at this point) on the phone and got there pretty quickly. Mike helped us get on our way in minutes. He also was very friendly and professional. We were so grateful we were practically in tears because we just took a road trip to Indiana for a couple days to do a little hiking at Turkey Run and the surrounding area and Indiana is NOT a friendly state at all. You guys need to rethink that Hoosier hospitality thing. Village Motors gets an A+++ for top notch service. Thank you so much!!!
We had a driver with a coolant leak on the interstate about 15 minutes away from them. The driver found a couple of clamps missing near one of the coolant lines, so he called Village Motors to tell them. The driver also thought he could put the clamps on himself, so he asked if they could just bring him the parts. The guy at the shop said he would call him back and then called me back, the leasing company, to say that he didn't have time to go to him and just drop off a part. He wasn't really nice about it but I understood, they're not a courier service. So I called the driver back to tell him and he gave me the go ahead to call them out anyway and that he would pay for the service call. So I call back to tell them and the owner, yes the owner, declined to even go out to him for the roadside repair. He said, "I know how this is going to go, we are going to go out and the repair won't take that long to fix and the driver will complain about it. We...we...we...just aren't going to do it. Plus my guy already left on another road call anyway." I honestly couldn't believe it! I asked him if he was willing to just leave this guy on the side of the interstate all night and he just said, "yep, yep." I didn't know he was the owner at first, I called back to speak with the owner, and this guy said he was.
I work with truck drivers everyday to help them with the repairs. I understand they are not all nice but I also understand I don't get to talk to them on their best day either because if they're calling me, their broken down. While I can't vouge for the drivers phone call to the shop, I can say he was respectful to me, which is hardly the case. So I'm not sure if this guy woke up on the wrong side of the bed or what but he had zero regard for a driver who needed help and refused for no reason. Or no good reason.
Stay away from them, there are other shops close by. Luckily I ended up finding someone else.
***update after owner response***
As the owner said, I did forget to mention they already agreed to come out. This is what made it so frustrating. Once I called the driver back to inform him that I found him assistance is when the driver told me he knows what parts he needs, which prompted the drivers call to Village Motors.
Like I stated above as well, he did say his guy already was sent on another call. He didn't say that until after he refused to come out though. He never offered to come out after the other job was completed.
The driver got denied service just because he asked if they could bring the parts. Nothing more. He wasn't upset, rude, or unruly when they said no, even the owner attested to that. My review rating still remains because as stated above, asking a question as harmless as that shouldn't constitute a refusal to service.
Very helpful and fast. Had an issue with a Volvo, the guy was helpful on phone, and as soon as my truck got there he jumped on it, figured it out and talked us through the process and eta. Very reasonable charge too. Great place. Out of the way for me, but if I had a choice, I'd let them do more work on my trucks.
Got a flat on the highway about 15 minutes from their shop. Traffic was stopped on the highway due to some sort of accident up ahead of where I was. They were the nearest shop and man was I so happy they were even open to answer the phone. I didn't know how the tow truck would even get to me through the stopped traffic, but he did in no time at all. Took the car immediately into the shop and discovered a screw in my tire. They fixed it immediately and got me on my way. They looked like they had quite a few cars they were working on but they took care of me first. I don't even remember how much it cost but at that point I didn't care. For service like that, to put me in front of all the other cars they were working on, I was glad to pay them for their time. I can't say enough good things about these guys. If any one wants to complain about paying for a service they obviously lack respect for the knowledge, time and skill these guys have and I for one was so thankful that they were there. You cant buy this service on the internet, be thankful they are still in business!!!
I've been trying. To figure out how some people are giving negative reviews? These guys are truly awesome! They bend over backwards to help you and get you back on the road as soon as possible. We have been trucking up here and have had several different trucks in the shop at different times and they have yet to let us down! They always surpass expectations and always get it done when they say they will have it done or before. Mike in the guys are great people 10/10 would recommend. I think the negative reviews are coming from people more mad at themselves than these guys and then again you can't please everyone! Keep up the great work guys!
Mike and his staff were excellent. We r from Wisconsin and when are truck went down on hwy 65 they were there promptly. We went back to there shop, where it was evident these guys new what they were doin, A LOT BETTER THAN THE DEALERSHIP BACK IN WISCONSIN , they got us up and back on the road, i had complete confidence in them and there work and felt we were safe. All at a very reasonable price. Thank u again mike and staff u were great!
DO NOT USE!!! Truck broke an air line 12 miles from this shop. Service truck spent literally 10 minutes on site. So what we have is a 15 minute drive a 10 minute fix and 5 dollars for a farrel and a sleeve. Grand total 215.00. I for one like using smaller businesses for the simple fact of I like putting food on a working man's table rather than buying a CEO another yacht. But when 1 small business bends over another one that's pretty pathetic.
Village Motors are great to deal with. I am so glad we found them. We found the Jeep of our dreams there. They do awesome work and I a very thankful for them. Take care!
Terrible experience. They overcharge ($850 for winch out) also doesn't accept credit cards only checks. The guy was extremely rude and he try to keep the truck as a hostage and charge as more because we was currently not able to issued check. Stay away from that company!!!!
Website