U-Pull-&-Pay JunkYard in Indianapolis (IN)

I love coming here, now that they’re not so short staffed, the associates aren’t tired and are super nice to every customer. Very energetic team, especially the one girl who has darker skin and black hair, I never got her name, but she’s usually the one to help me. She’s always got a smile on her face and is ready to help both her teammates and customers alike. Kudos to her and also to the management team for hand-picking such a great team. It’s one thing when a group of people can work together well, but when it reflects and is easy for the customer to see, that’s even better. I thoroughly enjoy my time spent both in the yard and in the “office”/cashiers place, every trip I make is worth it, even if I don’t get what I need which has only happened once. The girl I mentioned earlier even marketed their parts perks program in a phenomenal manner, and I ended up getting a discount on next my total purchase! It’s definitely my favorite yard to go to now, and I hope they keep up what they’re doing right now because it’s great. I hope this review finds who it needs to, customers and employees alike. At the end of the day. If you need discounted parts and customer service with a smile and hospitality, UPAP is your go-to.

I love this junkyard, very organized and helpful staff. Mona and Alicia are the sweetest. I always find everything I need and if not at least the trip was worth it. Recommended 100%

The part we were looking for was there like the website said, price was good. My only complaint is it was hard to get through there in some spots. We would definitely go back.

Excellent place, I just bought 2 sets of tires and excellent service from Cristian and for providing me with the appropriate information for my vehicle

Cristian helped me with some tires, excellent service

Called to sell my vehicle , they were fast and efficient. The lady I spoke with Ramona was very pleasant . 😊

I appreciate the help in removing my window, unfortunately I did not have the right tool and I went to ask for help and Christian helped me, it took 15 minutes and I was amazed, I asked other people for help and none of them could help me and my girlfriend

First time using this business, I didn't have a mechanic with me to assist, but the police officer on duty was SUPER helpful! I went in feeling lost but I got the print out of where the car was located, the officer went above and beyond, showed me how to find the car and the rolls of the cars, taking me right to the car! In front of the car I needed the part from was a guy pulling a part off a car right by the one I needed. I asked if he would be willing to help me remove the part I needed and without hesitation he did!! Before I went in I prayed that God would let someone assist me and had knowledge of cars, and there was Anthony! He took the part off in less than 15 minutes and didn't want to take anything from me, but I insisted please sir. Went in paid for my part, the lady that checked me out was very friendly and helpful. I totally recommend this place. The price is right and the place is awesome!!

Visited this yard after the new owners took over... This place is so incredibly clean! I think the cleanest junkyard I've ever seen! Staff was friendly and helpful. They might have some work to do with their vehicle inventory system but I get its a work in progress. Prices are cheaper than other yards... Will be back again!

Amazing place, super helpful staff, CHRISTIAN helped us out when we had wheel troubles. 10/10 would go back. Thanks!

gave us a good price for lots of parts very friendly too

I looked at their new website to inquire about a car. The website said there were three. When I got there, I looked at the rows they were supposed to be in and never found them. It almost seems like nobody is actually updating the website. Very poorly run establishment. I went in just 2 days ago for a car I saw on the inventory website, I got there and it eas not there I told the lady upfront about it and acted like they didn't care, 2 days later the car still in their website inventory. Very bad place, don't go stick to pull a part.

Excellent place and excellent support, thanks for the guy Christian always be good with us and help in everything

Officer Tony helped me and my dad get tires , cleared any areas of confusion for us , and extended more help than he needed to! We were able get new tires for less money than we expected, and we’re able to use Tony’s tools to put the tires on . It was a busy day for us but he alleviated all of our problems with his kindness! Thank you so much !

Very clean and nicely laid out yard. Cars are off the ground with plenty room to work. Staff is great and Allie is a sweetheart and I must give a shootout for her professionalism.

Got a great deal on 2 new rims and a tire 10/10

Multiple trips for multiple vehicles never have the cars they say they do in their inventory and rip engines out damaging anything they can then want to sell you trash

It got new owners about 4 months ago? No longer have an online inventory, nor can you get notified when they get the car you need like you used to be able to. Not to mention the fact that they raised the prices too! Used to be a great place, I will give the new owners 1 thing, they did clean up the lot itself. But it’s a junkyard, I’d much rather get parts for cheaper & have to climb around some bumpers or rims to get to them.

They have a premium section up front. As best as i can see, there is one way in, and the same way out. You must request to have them unlock the only gate, and they lock you back in while getting parts. Ring the bell and wait a few minutes while they finish with check outs, and then release you. This does not seem safe!!!

Inventory not updated. I made a wasted trip for nothing.

Excellent place to find quality used parts for huge savings!!!!

Went on the pull a thon day 7/25/21 and got everything in the back for $70 (my half)

Excellent attention for Cristian, he help me to much to find my car

Just be sure check the days cars are listed because within 2days the yard is destroyed from people just ripping parts that could be good for some people..if they didn't have such a wide variety one star.

We love that fact the part you need is in the yard , but you must search and find. In the meantime you fund something else no need and the bill goes up and up. That's not a bad thing because you get what you pay for and more. Picked up a mirror for my father n law and it made his day.

Looking for an engine for my vehicle. Went on the website to find that they do have one vehicle matching the description I need to pull an engine from. I called to inquire and they couldn't tell me anything about the car. They couldn't tell me the mileage, if it had front end damage or if it even still had an engine in it. How do you run a business like this and not know anything about your inventory other than "it's sitting out there on the yard somewhere"? So I have to drive all the way out there and walk the yard myself with the possibility of there not even being an engine in the car? So, what do you guys get paid to do? Disappointing.

Kala on the outbound side did a fantastic job on helping me find a wheel for my vehicle. She explained in detail the whole process and was able to help me find a new wheel set for my vehicle. She did it with a smile! All the ladies there are wonderful