I had a flat tire late on a Friday afternoon after our big snow. Not a great time. Everyone wants to go home. I had the tow service take to Audi. Nathan contacted me right away when my car got there and was working on getting a new tire. Was relieved.
My experience with Audi vehicles, and with this service center specifically over the past year has been nothing short of disastrous. This company and these team members will not stand behind the quality of their vehicles, because the vehicles do not have any quality. Despite one of my vehicles with 90,000 miles having a catastrophic engine failure that meant that I needed to get rid of the car entirely or pay for a brand new engine, I still had another Audi vehicle and I should’ve gotten rid of it right away too. Instead, with the second and only 68,000 miles on it, there was a fuel rail failure that cost nearly $4000 to fix. $3000 was the cost of the hours of labor and diagnostics. There was only about $600 worth of parts. It was ridiculous. There were no loaner vehicles available. Later, I was told that if I came in the next day, there would be a loaner or rental available. When I arrived, there was not, and I still had to go down the street to the rental car agency in order to get one. I received no apologies nor any sort of consideration for the inconvenience. I will not drive an Audi again, and I hope I can sell the one I have before I need to visit any sort of Audi service center again. Ridiculous considering what I paid for the vehicles. Very disappointed.
As usual the Audi team got me in and out super efficiently while being extremely thorough and friendly. Never a bad experience here. Rachel was my service rep and she was awesome. Same experience with Justin and Stephen in the past!
I am very satisfied! Ben, I appreciate your assistance and quickness in taking care of my very immediate needs as well as working in the annual service. I appreciate knowing who I am calling and that it is not a random person on the other end. Thank you again Ben!
I was able to get in right away for a warning light and get it resolved through my warranty. It took a few days but I had a loaner and Rachael was very responsive and helpful with navigating the process.
The service team is truly responsible and strives to take care of their customers. Nathan/service advisor and Chris/service manager go beyond to make things right when challenges arise. I appreciate their commitment to customer satisfaction.
I had a great experience overall with Tom Wood. I took my Q7 in due to two recalls that needed to be fixed. The team was friendly, easy to work with, and I was updated with progress reports.
Had to bring my car back in for a minor issue after a repair was done. It wasnt the technician or the dealeers fault. A part that was replaced, wasnt working as it should have. This was a one day notice. They handled everything. Kept me updated. Was on my way in about 3 hours.
Very pleased with Audi Indianapolis. The staff is professional, pleasant and courteous. Rachael our service advisor is excellent. She explains everything in detail.
Ben and the service team were very helpful, getting my car in quickly, and taken care of in a timely fashion. There were multiple issues addressed, and they provided a full summary report with videos and pictures of the issues for my review before agreeing to charges, all on their convenient web app. When complete, I was able to pick up the car and get in and out in under 15 minutes. Communication during the process was also very readily accessible via text or call. Thank you!
Service was efficient, they met me as soon as I pulled in. They covered everything on my list and asked questions to help with any of the issues. Tou was very knowledgeable and helpful, he gave very detailed explanations and taught me a few simple things I didn’t know. He kept me updated on the progress of my car as I waited. Best service experience I have had in the many times I was there. Will definitely ask for him when I return.
Stephen C was great! Completely transparent and helpful. He was always quick to reply via phone or text. He is a professional and dedicated sales consultant even working on his day off! He introduced me to Jesse the service manager and he also helped with all my mechanical questions. Great team!
Bought an Audi from another dealership and ended up having to have a good bit of work done to correct poor work done by the dealership I purchased from. The whole experience was awesome as far as the work done, great customer service (thanks, Nathan Coble!) and even getting a link to video of the service tech doing the work/showing the bad parts they were replacing. Will definitely be getting my next Audi from this dealership!
I'm happy to respond. In summary, I'm appalled with quotes given for the combination of parts and labor. For instance: the quote for the replacement of the crankcase Oil Separator readily located at the top of the engine was for $807.05. The HIGHEST cost I've found for the replacement part from either EBay or Amazon is ~ $61.00. The difference of $746 surely cannot be for labor alone. Note that several parts can be had for less than cost sited.
Another quote was for a battery replacement for $515. I wager one could buy one most anywhere for on/about $125 installed. Certainly for that amount at Costco or Autozone.
A valve cover gasket replacement was quoted at $3261. Say a dealer cost of $200 per hour, the time allotted would be ~16 hours; a two day performance. A gasket cost itself would be negligible in comparison.
Other comparisons could be easily made. In conclusion, I find the quotations to be one of the "BUYER BEWARE" when allowing for repairs at this dealership if one is uninformed or unfamiliar with automotive mechanical repairs.
I have had work done to my BMW M3 which was pricey but reasonable in comparison. Same with my MINI COOPER, John Cooper Works.
I'm inclined to think that the Better Business Bureau would be interested in these observations. Wells Rod
The 2.7% fee for credit card transactions was surprising and should have been communicated better. There is a sign for loaner car return & I was told there were no loaners available. My husband had service during the same time with Andy Mohr in Plainfield, the dealership dropped him off and picked him up after his truck was serviced. Tom Wood has a lot of high end vehicles without high end respect for the customers.
Josh Sides at Audi Indy was amazing to work with. Everything he did was above and beyond my expectations. He constantly stayed in touch and even sent videos everyday of the car I purchased. That was so helpful since I was an out of town buyer. He also arranged transport and stayed involved every step of the way. The entire team at Audi Indianapolis was great to work with and we executed a seamless transaction even though I am 1000 miles away. The car arrived exactly as advertised and described. Thanks Josh and team.
Late Saturday evening I encountered a pothole on the highway and had to have a spare put on. I contacted Ben at Audi Indianapolis on Sunday to see if he could get a loaner for me and replace it Monday so that I could get to my job. He responded in a timely manner and Monday morning when I went to the dealer he had the loaner ready for me. By the afternoon the new tire was on my car. He made the process easy, efficient, and removed the stress. It also allowed me to get to work safely. He and his team go over and above to deliver a first class experience and it's a pleasure working with him. He's an outstanding model of what excellence in customer service and communication look like!
I had a great experience with the maintenance on my new car at the time of purchase. Everything was fully up to date, well-documented, and clearly taken care of before I drove off the lot. The attention to detail and thorough service gave me confidence that the vehicle was in excellent condition from day one. Highly appreciated and highly recommended.
My experience was amazing. Tou help make everything go smoothly. He explained the whole process and even though I missed my appointment he was able to get my car in and still finish on time(earlier than expected). Thanks Tou
Great service done in a timely manner. Nathan our service advisor made sure extended warranty covered repairs and provided good information and follow up via phone and text. Car washed when came to pick up which is always nice.
Honestly, I was dreading my appointment because I’ve been long conditioned to expect a long day and spending more than I expect when visiting most dealerships for service.
However, Nathan was so accommodating and considerate of my time that I was in and out in less than 20 minutes and there were zero surprises when it came time to settle up.
The communication was consistent and clear, and the timetable was exactly what was presented at the beginning.
I had a 10 out of 10 experience with Nathan and Tom Wood.
I cannot say enough wonderful things about Steve Snodgrass, the Service Manager at Audi Indianapolis. From the moment my vehicle arrived at Audi, Steve took the time to explain everything clearly, answer all my questions, and keep me updated. He showed genuine empathy, professionalism, and compassion throughout a long and complicated insurance claim process. His level of service far exceeded my expectations, and I am deeply grateful for the care and support he provided. If you ever need service at Audi of Indianapolis, ask for Steve. He is exceptional at what he does, and he demonstrates what true customer service should look like.
Had a great experience during my 10k mile service with Justin G, who was my service advisor. Justin went above and beyond to make sure all my questions were answered, even my naive ones about small details about my vehicle. While I waited for my service to be completed, Marcie P. made sure I had everything I needed to be comfortable and productive during my visit. Would highly recommend to anyone looking to service their vehicle.
I recently brought my vehicle in for maintenance at Audi on 96th St. and I couldn’t be happier with the experience. My service representative was Justin and from start to finish he was professional, courteous, and transparent about what was needed. The service was completed on time and he always goes above and beyond to make sure that everything is handled with white glove service. Shout out to Justin and the rest of the team at Audi!! Thanks for always being amazing
Check in was easy and thorough even though construction was going on. Justin helped with a random question about our car that we did not purchase from that dealership that saved us from a $500 purchase! Very knowledgable and very thankful for his quick solution.
Rachel was amazing!!! My car had to stay for a few days and she communicated with me the whole time. The computer systems that they use to check the casr are amazing. I also loved the videos that the techs sent me. Just great experience all the way around. Thank you, Rachel
Now I’m sure everyone here is stellar, but Tou Yang in service has the best customer service I’ve had! First Audi my SQ8 coming from BM and Benz, and he took care of me for service like no other!
Recently brought in my Audi Q7 for service at Audi Indianapolis, and the experience was excellent from start to finish. Nathan took great care of everything—he was professional, clear in communication, and made the entire process stress-free. The service team handled my Q7 with attention to detail, and it was ready right on time. Big thanks to Nathan and the team for outstanding customer service. Highly recommend!
I recently brought my car in for a safety recall repair, and I couldn’t be more impressed with the service. The staff was professional, efficient, and clearly explained the entire process before starting any work. They completed the repair faster than expected and made sure everything was double-checked for safety. The waiting area was clean and comfortable, and the team kept me informed every step of the way. My service rep Justin and the Audi team keep me coming back.
I had a very good experience, Steven was very helpful in guiding me through the process of getting my vehicle checked in. Steven kept in contact and up to date of the status of my vehicle. My wait was very minimal no more then 6-8 minutes. The staff made me fell that the issues with my vehicle was important. For my first visit I was very impressed. I was in good hands. Thanks again.
Aug 22, 2025
Nearest Junkyards to Audi Indianapolis Service and Parts Department
201 N Illinois St S TOWER STE 1600, Indianapolis, IN 46204
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