Warning – Fraudulent Practices!
If your car gets towed by this company, do NOT pay with a debit or credit card. My cousin’s car was towed, and we were told the fee was $100 even though it had been there less than 24 hours. They ended up charging my card $210 without authorization.
To make matters worse, they submitted a fake receipt to the bank claiming I signed for the payment and presented my ID, which never happened. When I tried to speak with a manager, they were either “not available” or refused to come to the phone.
This company operates with dishonest, predatory, and fraudulent behavior. Protect yourself and ONLY pay in cash and document everything. They are taking advantage of people and committing white-collar theft. In the description, I have the real receipt and I also have the fake receipt they submitted to my bank.
Had my car towed by this company for parking in the lot of an apartment complex without a resident parking tag as a HEALTHCARE WORKER TREATING A PATIENT IN THE BUILDING. I was there for 2 hours during the middle of the day (business hours). The leasing office of the complex was not open and there is no designated guest parking. When I tried to explain the situation, Daphne was very rude and did not have any remorse that they had wrongfully towed me. What a sad world we live in where a person can’t even work doing a public service without worrying about greedy companies like this.
I own multiple apartment complexes in Indianapolis and have used this company for about 3 years. I have tried to make it work but it has been a fruitless and arduous endeavor.
I send them surveillance footage and pictures of vehicles to tow and they do whatever they want. On multiple occasions, they have towed new tenants where I specifically told them to not tow. This causes me grief with the tenants and causes me business. It will cause you business too.
On other occasions, I send them information on vehicles to tow and they never show up. They will claim they showed up but the surveillance footage never lies.
Cindy and Daphane need to hire some qualified and experienced professionals because my experience with them has been on a rollercoaster which slipped into the abyss. "I'm sorry" does not cut it as a professional or as a business owner.
Today I let them go because they towed a new tenant that I specifically told them not to tow.
To property owners and PMs out there, I would steer clear of this one.
Interactions with this company are handled smoothly by the lady behind the steel door. Even though after paying we were required to wait for a tow truck driver to tow the vehicle off the lot, the wait was made carefree because of the nice ladies people skills.
I get that it's there job to tow but I waited almost 2 hours for them to let me get my truck back... Don't plan on having anything else to do if you go to pick your vehicle up.
Stole my car. Indy Pro Tow monitors the parking at my apartment complex. On 8/14/25 I went to go the fair with friends and my car was gone. Called and they said they had towed my car for not having a parking permit. I told them where on the windshield my permit was and they said that it was there, but it was the wrong permit for my complex and they wouldn’t bring my car back to me. Property management got in touch with them and told them that my permit was in fact valid. Indy pro tow had failed to update their staff on the new permits that the property sent them. Had to uber to the tow yard and they released my car for free but I’m out the $20 for my uber and was incredibly late to my plans. One star because at least the people in their office were nice when I got there.
“This company has the worst customer service quality, my God. From the moment you call, they answer yelling and with a bad attitude, just because I asked if there was someone who could assist me in Spanish — even though I was speaking in English. I don’t know that woman’s name, but she should be fired.”
I had a very unpleasant experience with Indy Towing Services due to the dispatcher’s unprofessional and rude behavior. She spoke with a condescending tone, showed no patience, and clearly lacked the basic people skills expected from someone working in customer service. Her attitude came across as bitter and irritated, as if helping customers was a burden rather than part of her job. It’s disappointing to see this kind of treatment, especially during already stressful situations like dealing with a tow. A quick look at other reviews shows this isn’t an isolated incident; it seems to be a recurring issue with this company’s customer service. Indy Towing Services, your customers deserve respect and professionalism. Please train your staff accordingly and take accountability for consistent complaints. Do better.
The came into my nieces apartments stole her fiance car in the middle of the night that was not illegally parked tags were good they pay for the car port then tried to tell her she had to pay to get the car out when she showed proof they illegally towed it the apartments called then they never gave a notice they didn’t notified the apartment that they towed it. Spoke to a lawyer that is theft they stole her car. This place won’t be open after I get done with them. Better business bureau fox 59 news count your days Indy tow you took the wrong car
Drove all they way from NY to visit some family for a 2 night at their apartment complex just to find my car in this lot totally unaware that visitors (which didn’t have any available parking spots) must park separate from residents, it became a major pain in the ass for me because i now had to fork up $150 and time spent with my family the staff is unprofessional and didn’t flex with me considering i had my pregnant wife to tend to. They have left a bitter taste in my mouth from every wanting to visite this place again.
Extremely Rude and Unprofessional
I had a terrible experience with this tow company. From the moment I called, the staff was rude and dismissive. They acted like helping me was a burden, and any questions I asked were met with attitude. There was zero communication when I tried to clarify things, they became even more difficult to deal with. Not easy to work with at all — I would not recommend this company to anyone. If you're already dealing with a stressful situation this is the last company you want to call.
I deal with impound lots all around the country and this is by far the worst company to deal with. I've never dealt with a company that will go further out of their way to hold a car hostage. I will do everything in my power to get them shut down.
Called twice to assist one of our customers with removing an abandoned camper from her property. Both times that I spoke with dispatch, I was told this camper could be removed so long as the property owner reached out and there is a contract signed. Property owner reached out to sign a contract and was told they do not do campers. Reached out again as I assumed there must have been a misunderstanding. Explained the situation and even sent pictures of the camper. Was told this could be done and to have the property owner email their team for a contract. Weeks go by and Indy never reached out. It's a shame we could not receive the assistance we were looking for and have both the property owner and ourselves in circles.
A bad towing company with legally dubious and generally unlawful "contracts" with various hostile apartment complexes looking to squeeze hundreds of dollars from the people that pay their salaries. Completely disrespectful staff, and completely bogus pricing and fees. Call the IN AG, and report this company to the Tow Authorities for hostile towing. New laws went into effect June 2025.
Worse experience and shouldn't had been a tow. I asked apts about on Friday and was working too late on Monday to get pass but they should have gave me one on Friday and didn't office lady didn't know.
They towed my car because I didn’t have a permit. I literally pay for that parking spot. My apartment complex did take responsibility for not issuing my permit. I’m giving them 3 stars because it’s not exactly their fault and the lady on the phone did a decent job at remaining professional even though I was upset. This whole thing sucks
Public Review – For Awareness and Transparency
This is a public notice to inform others of my lived experience involving Indy Towing Service Inc. of Indianapolis.
On September 23, 2021, my private mode of conveyance—used for peaceful, non-commercial purposes—was taken from private property without consent, contract, or lawful notice. This action was conducted across county lines, exceeding the permitted range for this company’s operations, and without compliance to Indiana Code § 9-22-1-5. We tried to handle this in private but that was a no go, now we make it public.
There was no visible signage with required company information as per statute at their place of business, and no evidence was ever provided of a lien, warrant, or judicial process. The company has not responded to prior peaceful notices seeking remedy or return of private property, and the BBB lists them with an “F” rating and unanswered complaints. Their own rules say one must show a title or registration, they however required both.
This is shared for transparency and awareness. I am a living being seeking harmony, not conflict. Let those with ears to hear consider whether this entity conducts itself with integrity and lawful regard for others. May this message support others in making informed decisions.
In peace.
They suck terrible customer service my car was towed and ended up with a flat tire and they keep saying the manager is on vacation week after week so no one has been able to get this issue fixed
My apartment complex has illegally contracted them to tow all cars without stickers yet that policy is not listed in the lease. When I called to tell them that the night dispatcher rudely hung up on me and was very rude. And stated I had to take it up with the apartment complex because they have a contract. A contract which is illegal because they have never had parking restrictions nor visitors parking in place when I asked for her name she said she is the night dispatcher and hung up on me again. Very unprofessional but I will get to the bottom of this. clearly they only care about the money and not Indiana laws and regulations but as she said take it up with my apartment complex because we have a contract.
Say less so for all the cars yall towed unlawfully let’s see
Terrible !!! Absolutely terrible they towed my vehicle because it had low air in the tire and they said it was a flat tire which wasn’t true!!! Customer service was terrible. Since they said it was a flat tire they tried to charge us more money to get the vehicle out of the place because they wouldn’t let us
bring a couple pressure inside and air up our tire
They tried stealing my car in the middle of the night it was 3:30 in the morning when they hooked my vehicle up and took off with it with no yellow tag on the windows and no tires chalked. No signs anywhere says that you're not allowed to park there! That's theft to me! Had to pay money just for them to release my vehicle. They went down the street with my vehicle and it cost me $150!!!! They are car thieves in the middle of the night and there are not there to help you trust me!!!
Ps. If I can give them zero Stars I definitely would
They damaged my car very bad however the issue has been paid for and resolved not by them either they are towing cars and not using the proper trucks or strapping them down correctly etc just picking them up and dragging them the meadows have very bad streets they get tow happy around 4-6am they tow so quick back to back with no care to how they handle your car !
They towed my car from a residence housing car park, with no yellow paint markings on the side of the road, there is NO signs saying the car will be towed when parking there, NO signs saying vistors are not allowed to park there, there is NO signs saying I have to have a vistor pass or car ticket, no car ticket machine. I called the lady working at towing company yesterday, and she was rude, angry, agurmentive, lacked understanding. My car was there for day and half and i had to pay $210. If I had not picked up before midnight I would have to pay extra $30.
Car wash very dirty, and the number markings on the windscreen the company was extremely difficult to get off, there is scratch on the car which was not there before.
This may seem like a weird place to leave a review. I am sure it is a thankless job.And that, uh, you don't get very many compliments, i'm sure.
We had to make a stop by there. To pick up a vehicle that was not given a parking permit for their complex, and they're caring up getting towed.
Why I want to leave? This review is because I want to give credit to the young man who handled the business side of it. Who had to do all the work to help us get back to car? He was very professional. It was really mellow, and down-to-earth, he was very approachable, Andy had a really good attitude, and he did everything he could to make everybody there feel at ease. I including a couple of folks before us. He looked at the bright side of things with them and took real good care of us when we got to the window, and I just wanted to make sure that people know that these people that work in these businesses do not have an easy job. I'm sure, they hear Everything good and bad. There were a lot of angry people.Yeah, a lot of attitude. He was a man that had good energy. It was very easygoing and very patient and was a rock star.So that's why i'm leaving this review on a towing company. This man deserves the credit. This took place on December 21st, around noon.
We did not get his name, but we felt he deserved a little credit.
The dispatchers were friendly and quick but that wasn’t the issue with my experience here today. After paying and showing our registration. They told us that they’d drive our car up front to the gate because we didn’t have insurance which was fine. But they proceeded to take an hour to get to the front gate with our vehicle, after being told it’ll be right out.
Definitely was not a great experience. My friend's car was towed from her complex she lives in by them due to their neglected search of her car tag on her rear view mirror. There were several cars that was parked near our cars that wasn't supposed to be in that area and her car was chosen. When we called the rep was very nonchalant and not helpful stating she looked through the front window and didn't show a tag mind you her windows are tinted but you can see the tag. Once we arrived, we was met with rude customer service, disrespectful gestures, and no accountability even after it was shown the tag was in the window. She still had to pay $150 because this company lack of doing their due diligence on their random sweep at this complex! If I was able to give a 0 I would have definitely did so. Do better!
My car was towed by Indy Towing Service Inc. after an accident, and the service I received was absolutely horrible. The Indiana State Police had my car towed to them, but this company is far from reliable. I was charged $250 for the worst experience. When I arrived to pick up my car, I noticed the interior was dirty. I calmly mentioned this to the manager, but instead of addressing my concern, she rudely slammed my car door and lied, saying no one had been inside. This was clearly false, as I had left the windows down, and when I picked up the car, the windows were closed, and the AC was on—evidence that someone had been in my vehicle.
Despite remaining calm, I was met with hostility. The manager was on a power trip, yelling at me and behaving completely unprofessionally, making an already stressful situation much worse. After I paid, I had to wait by the gate for at least 10 minutes even though she said she would open it immediately. I knocked on the door with no response and had to call them again just to get the gate opened.
The most shocking part was when she walked away, yelling that she was done, didn’t care, and told me to leave the property. All of this happened while I was waiting for over an hour in extreme heat just to retrieve my car. This kind of service is beyond unacceptable. I would never recommend Indy Towing Service Inc. to anyone. Horrible experience from start to finish.
The evening shift older woman was disrespectful starts yelling at my 17 year old sister like shes a criminal. It took her 30+ mins to get my identification back? What takes so long to give me my personal identification back. This is such a sketchy place.
You can expect to be treated like a criminal when you come to get items out of your car. My friends car was totaled and we needed to get her stuff out. Twice we came to get her items and were treated so disrespectfully. They care about nothing but business at Indy Towing Service, INC dba PRO TOW. They would rather you just leave you stuff and your car for them to keep.
Left for vacation July 10,2019 and returned back for my end of lease walkthrough inspection to find my car stolen. Police said try calling the tow company and what do you know. They’ve illegally towed my car on July11. $150+$30/day storage fees. Mind you I’ve lived at Garden Pointe apartment for 2 years. They say my car was inoperable & abandoned (how when my lease is not up, my plate sticker doesn’t expire until October 2019, my parking sticker is visible, none of my tires are on flat, and I drive it to Pepsico down the street at 5411 west 78th street to work, and drove it from the tow yard?)
201 N Illinois St S TOWER STE 1600, Indianapolis, IN
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