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Same Day Service Available
Price Quote Guaranteed
Top Dollar Paid for Your Vehicle!
Working Time and Location
At Salvage & Co Indy Online, we offer high-quality furniture at up to 90% less than retail prices. Through our convenient online store, you can browse and purchase a wide range of furniture items, from classic to contemporary styles. Pickup your order hassle-free at our warehouse and visit our Salvage Bin Store, located in the same building. The Bin Store has operating hours from Wednesday through Saturday, our friendly staff is ready to assist and enhance your shopping experience.
Monday
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Wednesday
10:00 AM - 3:00 PM
Thursday
10:00 AM - 3:00 PM
Friday
10:00 AM - 3:00 PM
Saturday
10:00 AM - 3:00 PM
Sunday
Closed
What clients say about Salvage & Co Indy in Indianapolis (IN)
Not very big. Rummaging through bins is not too bad. Only 4 or 5 bins to look through. Piles of clothing plus three long racks. Clothing prices are cheap!
Great deals, I’d probably only shop the bin side on the day they put things out. I went towards the end of the week and a lot had already been broken or pieces missing probably due to shopper mishandling. My suggestion is maybe racks would be easier for things that can break easily.
You can find good stuffs but most of kids clothes are used some with holes and stains in that case it’s better go to a thirft store. Also I did a purchase on line and it doesn’t have detail And the mop had missing parts it was a good price but will be better if they could
Include specific items description
If you plan on stopping by here, you’re fine lots of great prices for things that are basically brand new. The staff are great and very helpful. I’m definitely going to pass the word onto my family and friends.
Ordered from salvage and co big sale they had last weekend. I was excited to find 2 ottomans I’ve been wanting for awhile. I made the purchase along with another purchase. I received an email that one order was ready. Since only given 2 days to pickup I decide to travel to store in hopes they can give me both orders. I show up ask to see if I can get my second order as well. He was able to give me one order and then says they can’t find my ottomans! That I could get a refund or they will keep searching. This is a terrible way to do business. To find an item online, pay, and show up to say they can’t find it. Seems very disorganized. This actually happened to the lady behind me. They couldn’t find her rug she ordered. People travel distances for the deals, and the shop doesn’t even know if they have what you bought and promised. Very disappointed when you think you’re getting a good deal, and then store has no clue where they are after you have paid for them. Beware when ordering on line and making the distance to pick up package.
This is a fun store. You never know what you are going to find and you definitely want to pay attention that the product you grab is not broken or stained. But my wife and I had a lot of fun finding good deals at this place and we are happy with the items we grabbed.
Editing AGAIN to say that I finally got my order but it is missing almost everything included in the listing photos from the Salvage and Co website.
We purchased a $220 inflatable water slide with accessories, and in the listing photo it states blower is included.
There was no blower, no hosing to operate the water features (which were also supposed to be included per the listing photos), none of the balls or darts that were listed as well.
I opened this today with my kids who literally cannot even use it, can’t blow it up and even if we did… no hoses for the water to turn it into a water slide.
I wish now I would’ve spent the extra $80 and bought this new from the Wayfair website where it’s originally from, but I trusted the good reviews of Salvage and Co and this was just a bad experience from start to finish. I live 1 hour away and have already made two trips here - making a third to return or pick up accessories would make three trips and six total hours of driving. Not worth it to save a few extra bucks and support local companies. This is why people would just rather shop on Amazon. Also irritating knowing I won’t get a response for any of this until Tuesday at the earliest. Amazon would respond immediately and issue refund or credit my account.
I’m out $220 for a worthless useless tarp and have two disappointed kids who have looked forward to this all week.
*editing to add that AFTER we came and tried to pick up, they responded via Facebook to let me know that I could not pickup without an email saying it was ready.*
Purchased a $200+ item on Sunday morning.
Never received confirmation email or any email for that matter.
Sent Facebook message this morning asking if they were open for pickup, they responded “yes.” I sent another Facebook message saying I had not received any email correspondence after placing my order, and wanted to know if I could come pick up as I have the lift help today.
No response.
Sent an email to their email address asking the same.
No response.
Decided to try to go pick it up, drove almost 55 minutes away to be told “no sorry, it won’t be ready for a while”
I explained that I was concerned that I haven’t gotten any email confirmations or pickup time updates since placing the order. The kid at the door didn’t really seem like he knew. He just kept saying whoever does the fulfillment was busy because it’s their anniversary. He could only tell us “probably Thursday but honestly not sure.”
I don’t mind pickup being delayed - but there was no information given. No email confirming purchase, no estimated pickup time.. nothing. It’s a bit of an uneasy feeling spending that much money to not be able to reach any one for an update or information.
Communication is important.
Always the best deals! I love this place specially when they set up some offers i got a really good prices and they always have the right description. I have a situation about a return and they solved it quick in the best way. I Highly recommend this business. Cute furniture and the best quality
I can't get a reply to my emails. I didn't know it was pickup only and I'm in Texas. I've emailed 5x with no reply does anyone know how to contact them?
***Update. Unfortunately, instead of addressing my concerns they have continued emailing me and in the response below, blaming me for their truly terrible customer service. They even emailed to guilt me for writing this review. They have emailed multiple negative interactions with me today. Instead of trying to work with the customer, and de-escalate, they have consistently chosen to escalate. For this reason, I feel like my review needs more explanation. I originally bought the items and tried to pick them up in my car. They wouldn't fit so I told their worker that I had a problem with my truck and it might take me a few weeks to get the items. He said that was ok. I also emailed them to let them know and they did not respond. I normally pick things up right away, but life happens. They cancelled the order and charged me a 20% restocking fee. They also only gave me a gift card for the difference. I don't even think they do this unless you say something. I have purchased from them many times for many years. I have even bought some lemons (example: a vanity light with a globe missing) from them on occasion with very little complaint. Why any business would lose a customer who has spent thousands of dollars over a restocking fee is beyond me. They could have answered my email, notified me before cancelling, worked with me and treated me respectfully today when I contacted them. Maybe they could have re-placed the order and gave me a few more days. That is what a customer-focused businesses would do and they did none of those things. Sometimes they are short-staffed and it will take weeks to fill orders, but you better be ready to go pick up your stuff in 4 days. That is their policy. Also, they are closed Sunday and Monday and only open 10-5 Wednesday through Saturday. If you work a normal weekday schedule, be ready to take some time off or to ring their bell and wait on Saturday. Here's the thing. You might get a good deal and you might not, but you will have to really manage your expectations on customer service when you shop here. They say below they want to keep me as a customer but they have shown me that they do not really care about that at all. I thought maybe a teenage worker was emailing me but in his last email, he said he was part owner. Yikes.
Original post: Buyer beware. They used to be customer service oriented, but they are not anymore. I've bought from them many times through the years but they told me in an email that they really don't care how much money I've spent there, their lousy policies are their lousy policies. Read all the recent 1-star reviews. As others have said, it's risky to buy here now.
Nice ideas....I did make a purchase, as did my mother. The outside signage needs to be larger and more visible from the street. Parking was decent. I would have preferred that the bins were not a hodge podge of items, but rather bins that had one or 2 focal items a piece to make the "search" easier. For example, having a bin of just rugs, vases, and maybe lamps, instead of bins with rugs, lamps, sheets, toys, electronics, makeup, and bathroom accessories all together. Just separate and organize a little better. I found that especially looking through the boxes of clothes was difficult because there was no organization at all to them or the bins. This made looking through things much harder than it needed to be. I love the idea of this sort of store, though. I just think the organization could have been better for the presentation. I will come again to see if I can find a diamond in the rough. I understand the thrifting idea and process, but I feel like better organization would make for a smoother and more enjoyable experience for the "shopper", and they wouldn't be discouraged and just want to leave without checking out everything.
I’ve always been taken care of at Salvage! I’ve shopped there for years- even before the pandemic when they had in-person stores. The couple times that I’ve purchased something that wasn’t as described, they made sure I was a happy customer. The bin store is a great new addition that I frequent as well. I’ve recommended it to everyone I know!
I made a purchase online and then waited for pickup confirmation. After four days I sent an email asking when I could pick it up and received no response. I emailed two more times, and still no response. I drove to their location on the west side ( a forty minute drive) and was first told it wasn’t ready, and then told in the next breath they couldn’t find it. They gladly took my money, they just aren’t as interested in providing the merchandise. Or customer service.
Please, think twice before buying here. It seems like a scam to me.
Response to owner: It was at your shop. Please check your messages and you’ll see the issue. I sent you a Facebook message that tells you the email address used for email communication. Resolve our issue first then I will edit my review based on what you do.
This place used to be excellent. Now it’s a risk to buy from them. Bought a single sectional piece in hopes it would be ready within a couple days. It was not so emailed them to ask to cancel because of the delay and I wouldn’t be in town anymore. Three days later the send the pick up email THEN respond to me saying the order has already been fulfilled…
I asked for cancellation before it was fulfilled so that’s not my problem at that point. Now I’ve sent them 4-5 more emails and a Facebook message. No response received. Seems like they’re just planning on keeping my money at this point.
I loved the Fisher location, they always had my things ready within 2 days, the one in Coffman road has lost my orders and did not notify me until I got there and I drive 45 mins to get there. Also, the manager never comes out to speak to me concerning lost items ( in all 4 lost items) and sends the poor kid that brings the things to the door. They have had to give me 3 credits which took a total of a month almost to get them back. The customer service is horrible.
This place used to be amazing. Since it has gone 100% online, it stinks. I ordered (and paid for) an item, and I never got the email that it is ready for pickup. Emailed them multiple times and finally heard back a month later that it is ready. If I hadn’t kept emailing, I think they would have just kept my money and never contacted me. There is no phone number, so no way to find out what is going on with your order other than emails (which they don’t reply to) or just driving to the store. This will be my last order from them—it’s just not worth the hassle anymore.
Really disappointed at this place since it went to online sales only. Used to be able to go in and touch feel and smell all the different items. Absolutely. Essential, given the quality and value differences within their stock. Really liked the selection and how it changed from week to week. Now it's hit or miss at best online, and that's just not the same.
201 N Illinois St S TOWER STE 1600, Indianapolis, IN
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