I have been trying to contact this company for 2 days. I am going to try to convince my apartment community to use a different company. If you are no longer 24/7, you should advise the public. If you no longer do tow aways, you should advise the public and the communities you have contracts with. There's money out here, and ya'll aren't answering the phone.
One Star – Absolutely Terrible Service and Extremely Rude Staff
If I could give zero/negative stars, I would. This towing company is hands-down the worst I’ve ever dealt with. From start to finish, the experience was unprofessional, frustrating, and downright infuriating.
First of all, the staff was shockingly rude. I called to get some basic information and was met with immediate attitude, as if I was bothering them just by asking questions and that they could only help through "text messaging". The person on the phone spoke to me with complete disrespect, cut me off multiple times, and clearly had no interest in helping or even pretending to be courteous.
When I arrived to retrieve my vehicle, things somehow got even worse. The employees were dismissive, short-tempered, and acted like they were doing me a favor by simply doing their job. One staff member even rolled their eyes and muttered something under their breath when I asked for clarification on the fees. Speaking of which – the charges were outrageous and completely unexplained. There was no transparency, no breakdown, just a demand for payment.
This company operates with zero regard for customer service and treats people with an appalling lack of professionalism. I wouldn’t recommend them to anyone under any circumstances. If you’re already dealing with the stress of a towed vehicle, this place will only make things worse. Avoid at all costs and avoid parking where there are signs of this company.
Scammer towing service, they intentionally hold your vehicle longer to charge more fees. Never have i ever heard of a towing company charging extra if your vin number isn't on your insurance card. Communication by text only, u can only get your vehicle by appointment arrive early and still can't get the vehicle. This place surely need to be investigated. Reading the reviews so many others have the same experience..shame on indiana for allowing citizens to be taken advantage of only to grease their pockets.
My lord this is the worst and most unprofessional towing company i’ve ever had to deal with in my entire existence the experience was just awful the customer service was extremely terrible and in all this company needs to get sued into the ground the way they keep cars hostage just to make more money on late fees even though you bring all the paperwork they are requesting to get my vehicle back
They deserve 0 star review. They pick my car where no sign for no parking or only parking for resident. All this starts 7.30 in morning Stupid customer service they don't answer ur calls its only text. Provide them everything they need proof of papers and still i get car back 2.30pm by paying $150. Even they have kind of stupid policy u even can't check ur car for any damage at their property.
Do not offer tap to pay, Apple Pay, or discover cards. They also do not allow card numbers to be provided. I had to Uber 30 minutes away from where my car was towed to pay and had no way of paying them. I couldn’t even call someone and have them give me card information that was Visa/Mastercard because they wouldn’t accept that. It is ridiculous that there are such few options for people trying to get their cars back, especially since getting your car towed is an unforeseen circumstance and it is hard to plan accordingly.
Towed my partner's legally parked car from our apartment complex due to "visually expired" plates. The car was registered through the leasing office, who was not made aware that this car was being towed. We were sick with COVID and waiting on the stickers to be mailed in without a printer. Called and let them know, they decided to tow the vehicle anyways. Parasites at best.
This is the contracted company that my apartment complex uses to tow cars parked in parking spots illegally. I have a paid parking spot and I’ve had multiple issues where there are cars parked in my spot for days on end, and I have to call them repeatedly and no driver ever comes to remove the vehicle. Once again today, a car is parked in my parking spot, and they state that their drivers are really booked and they don’t know when they’ll be able to get out here. It’s extremely frustrating. It almost feels useless to pay for a parking spot when anybody can park there with no repercussions. It states they are 24 hours, but nobody answers the phone and I feel like every time I reach out to them their hours are less and less. I wish my apartment complex would pick a different towing company that will actually come and remove cars instead of just wasting my time calling them or texting them when they never come.
If your out of state vehicle gets towed, make sure you know how to go online & get your registration. Never mind it being in your car; you won't be allowed to go get it or have anyone go get it or have anyone go with you to go get it. I don't know what the point of the big German Shepard was for then. Don't even understand the point in the lady & her daughter working in the office, with an attitude, not being of any assistance. Private property enforcement was $150 & storage (days billed) was $30. A total of $180 for not even a full 24 hours.
"Simple & easy process" is the registration in the glove compartment. You're welcome. & if y'all weren't in the business of stealing & having nasty attitudes, you wouldn't have to worry too much about safety.
On time and quick to come get something out of the way if they are serving you as a client, probably hated by those who get their vehicles towed of course but as for a towing service these guys are second to none. If your a property manager I highly recommend using these guys.
I know you were just doing your job, even though it was at 2:30 a.m. No one could tell you that I was legally parked, in front of my home, with the right credentials. I only wrote this review, ( 4 stars), because I know you're going to read it. You are definitely understaffed. Its one thing to make someone wait because their papers aren't ready, but quite another when you make people wait AFTER the process is done, because your driver had another run. This is America, and people have better things to do then sit at your establishment and wait for a driver.
The office is dark, and the lot is too. You are not allowed to inspect your own vehicle for damage inside the dark lot - must drive it off to their parking lot. Clerk wouldn't give me their first name - said she "didn't have one." Could be a complete stranger involved in illegal activity for all i know? Only one person is allowed in the building at a time. The person I was with had to wait outside alone in the middle of the night per their rules. If you're a woman don't go here alone, especially at night. There is no care. I would feel ashamed to work here. I wouldn't say this is a service. Never wanted to be a "customer."
To the owner: How confident are you in the legality of the business?
These little rats came into our apartment's parking lot (that we pay to park and live at) and towed our rental car we used for Christmas travel while we were actively unpacking it. It had been parked for less than 20 minutes. We saw them hooking up the car and informed them we were leaving in 10 mins to return the car and the guy flipped us off and took the car anyway. I guess you have to be a piece of literal trash to work with a place like this. Happy Holidays.
Yesterday, this company posted a 72 hour notice on my wife's car for a flat tire and as an abandoned vehicle. I changed the flat tire and put on the spare donut. We drove the car a few miles thereafter and parked in the same spot. Another warning sticker for the same offenses was placed. This car is operable and was moved, so we did what was required and erroneously received another warning sticker today. This was in our apartment complex that does not require sticker permits. These are simply the facts, and I hope this car will not be towed erroneously. Please make sure your driver performs a more comprehensive check for cars that are moved next time.
Melissa was very disrespectful from the time I initially called. She made racial slurs and told me she would put me on the trespassing list for asking how long it would be before someone came to get my car from the back. She told me she owned the company ( she does not) refused to give me any of her higher ups information so that I could file a former complaint. She made me and children stand outside at 10pm in the cold for over an hour after paying and giving her all my information. Because she said we could not stand inside. When I told her there was no sign stating this she said she would make one just for me.
I can't give the place 5 stars because they literally towed my kid's car. But to be fair, they didn't just arbitrarily tow it. Our apartment complex had her car towed because they suck. When we found out her car was gone and where it had been towed to, the process was simple. They were very efficient, & helpful about procuring whatever information they needed in order for her to get her car back and it was only $150. It wasn't the worst experience ever, and it pointed out to us how badly our apartment complex sucks.
Unfortunately our son went to visit a friend and neglected to park in a visitors spot. I called to find out the process of getting his car out. While getting towed is never a happy moment, we were upset at our son and not the tow company. Courtney was very professional and courteous when I asked why he was towed. She explained the process and promptly sent a text outlining the documents we would need. We were able to text a screen shot ahead of time and she prepared the paperwork. My husband accidentally cut off his name while screen shooting the DMV proof of registration online. She immediately caught the mistake and let me know. While no one wants to get towed, and I am sure she deals with upset customers daily, Courtney at least made the process very easy to get the car back and in a very professional manner.
I am only giving 1 star because I have to give something... The lady who works the front is the most disrespectful, rude, condescending WITCH I have ever had to deal with. When I first called the establishment to get information about my car, she was argumentative and rude over the phone. She sent a text to my phone with instructions on what to do. When I got there, she was nasty to me before she even asked who I was or what my car was. I was trying to ask a question about how to prove the registration and she was absolutely behaving in a disgusting manner. I simply wanted to know if that was what she wanted or not, but she acted like I was putting her out to come answer the question. When she asked me to send the info to that text number, i said to her several times that i had sent it. Yes, by this time, I was getting irritated. Basically, I understand that they have a job to do, but that is NOT acceptable to be so rude to people, and she is BEYOND rude. I feel for anyone that has to go to this place and has to deal with that nasty human.
I had a BAD flat tire coming home from downtown. It was late and the guys (Unfortunately I did not get their names!) saw me in distress. They changed my tire for me quickly and were professional. They didn’t even charge me, just helped me out of kindness. I can’t thank them enough. I appreciate a company and employees with this integrity. If I need a service like this in the future, I will call them!
So as many have said in reviews before, nothing nice about having your vehicle towed. My Van was towed while I ran inside within a few minutes. I know it was about timing and my fault for not parking where I needed to no matter how long I was going to be. That being said, I think the people at Indy's Finest Wrecker were very helpful, professional, pleasantry, and considerate!! The Lady in the Office, Monique I believed is her name, not the lady in the office, shout out to her and all the staff! You guys are in a thankless job and the general public being so understanding makes you Jaded after a time. You guys I felt were doing what you paid to do. Everyone has a story to tell and you have a business to run, if you took the time to listen to all the irate customers you would never get anything done. Moral of the story, if you want respect, bring respect. Leave your attitude at the door. Life is way too short. If you find you have been towed, consider it a blessing if it's Indy's Finest Wrecker!
As most people know, you aren't normally in the best mood when having to go get your vehicle out of impound first thing in the morning. With that being said, Thursday (7/23/20), the woman (I can't remember her name) at Indiana's Finest was such a sweetheart! She was in a good mood and was willing to work with me on everything. When I arrived, she asked for my license, insurance and registration and I told her that it was all in the vehicle so she willing drove me back to my vehicle on their golf cart, which I thought was super nice of her! She definitely made my morning better by being so nice!
BE AWERE. FRAUD BUSINESS. This place doesn’t deserve to have a license and operate their business. If for some reason your car was towed with this guys, be prepared to see your vehicle in an auction. They will not release it to you whatsoever. Every time it will be something new missing. A word in you paper or policy or they’ll tell you that they accept only cash at very last time. They will be laughing and hanging up on you every time you’ll try to confirm with them a paperwork. Those people do not care anything. They will charge you as many days as possible. If they towed your friends vehicle or a car that belongs to another person or company you have no choice. Be prepared to have notary letters, power of authority, a will etc. from President, CEO or whoever own that company. Literally they will not release it to you, if your credit score is messed up. I hope that with my claim and many other people who left same kind review, your business will have less and less calls. You are not helping people, you are robbing them.
Horrible place. My husband was hit and our car wrecked, and the gave him 7 minutes in the pouring rain to grab what he could from our car by himself. What the hell is wrong with these people. They also wouldn't allow more than 1 person at a time inside the reception area, so me and 2 other people were shivering standing outside in a storm with no dry spot on their porch. There was room, they just didn't want to let us in. Horrible, horrible service.
It’s been a disastrous experience, customer service is horrible. Guy named “CHAD” is completely unprofessional. They towed my car from my parking lot saying the reason that I didn’t had a parking tag. It was Sunday when I parked my car and leasing office wasn’t open to get a tag as I’m a newly moved in tenant. Even though I’d all my renting supportive documents for the car. This guy wanted the owner of the car to get the car back. The reason for renting the car was to go on a business meeting but screwed up whole day in doing this. There wasn’t a warning posted on the car to notify that it was unauthorized parking, they just towed it away overnight causing delay in my whole day plans. I’m completely disappointed with this place because of the way they treated me, made me stand in cold for hours together. They didn’t even have a curtesy to offer me a good hospitality.
Great experience with this company. I had never had to have a car towed before, and the woman who helped me on the phone was very kind and efficient. She found a nearby auto garage to have my car towed to for me to get a new tire. Allen (Alan?) was my tow truck driver and he was very kind. He asked if I had any errands I needed to run while we were taking my car to the garage. 100% would use them again.
Wow. I have never worked with more incompetent money hogs in my life. My cars tire fell off on the interstate. We were in an emergency situation. We had to have the police tow it. They used this towing company and we had no choice. They refused to just drop it in the parking lot. They had to take it in their yard. They then would not give our car back because our insurance card was expired... just the card, not the number. They then said we owe them $215 to get it out and it will be another $75 to hook it up to get it out of their yard. They were not friendly about any of this at all. So over $300 for a few minutes of their time.
My daughter's car was towed to Indiana's Finest. My daughter went there, found out exactly what paperwork she needed. She emailed the information to receptionist. Went the next day paid fine and picked up car. I read the other reviews and expecting the worse. Actually our experience was the opposite, the receptionist was courteous and friendly. Yes, sucked having to pay fees. But, she made the choice to park illegally and got caught.
This company is terrible! They illegally towed my car from MY apartment complex. My sticker was in the window the whole time! Somehow the person who towed my car only managed to take pictures of the front of my car and not the back where the sticker was. Then they refused to return my car back to me because of a mistake they made!!! The manager there is rude and doesn't care how he speaks to people. They need to learn how to train their employees better!
To the owner: I wasn't parked improperly...I was parked in front of my apartment with tags properly in the window
The people were very unprofessional and rude. They steal people's cars for money, telling you something is wrong with it and it really isn't. They make you stand outside with no relaxing area to wait for any assistance. They threaten to put more money on an unnecessary balance just to get your car. They give you no options on how to get your car out, if not their way its no way, plain and simple. These people do not deserve any stars or customers at all because their customer service is very very poor and they have no structure in how to run a business with good intentions for people to recommend them to anyone. I advice for anyone that has a car impounded by them beware of what may happen. Pay close attention to the $75 added to $25 then $30 plus your towing fee which may be $150 or $180!! This place needs to be shut down immediately. Indiana's finest, what a laugh, Indiana's towing from the deepest part of hell!!!
I had my legal council contact them today, 5/12/17, and request the photos. Apparently, they suddenly won't give them out without an official subpoena. So it went from "Manager's approval" to "Subpoena". Please someone try to tell me this company isn't crooked. I will be suing them and HAPPILY so. Don't even care if I lose at this point. They deserve whatever hassle this causes them. -------------- These people are crooks, and incredibly rude. I suspect my car was towed illegally and when I showed up to request photo documents of my vehicle to find out whether this was true or not, they apparently need to have a manager present in order to give you a photo of your car when it was towed, which is complete and utter B.S. Oh and what do you know, a manager just happened to not be there.
It has been 3 days now and every single time I try to call and contact a manager to get the dang photos of my vehicle before it was towed, the manager is conveniently never there, and I can't get them to e-mail the photo documents to me either. It doesn't matter much by now, because I absolutely need my car for work, and they make you sign a paper that says you can't get a refund from them in any way, so you're pretty much screwed.
And you gotta' love a company that responds to complaints and allegations of poor service almost every time with the same copy and paste response each time.
If nothing else says anything about how poor their management and business model is, that should speak volumes.
"Sorry if you parked improperly on someones private property and towed. We are just a towing company enforcing private property owners rules."
Translation: "We literally don't give a damn, and we never screw up because we're perfect. It's your fault and we won't be held accountable for anything ever."
May 12, 2017
Nearest Junkyards to Indiana's Finest Towing (Indianapolis)
201 N Illinois St S TOWER STE 1600, Indianapolis, IN 46204
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