I am new to indianapolis and I needed a part for my car. They were the closest to my location so I gave them a chance and called. They said they had the part. I showed up, paid for the part, waited 2 hours to be told the car was crushed that morning. 6 months later I gave them another chance. Silly me. Paid for the part and was told it would be a least an hour before they would pull the part. I was 4th inline. Showed up after an hour and was told i was 4th inline still. Waited another 2 1/2 hrs to be told again that they just crushed the car that morning. Won't be going back ever.
The service was very bad call at 9 am for a part and arrived at 3pm and the part had not been pulled They wanted a deposit to pull the part which was not discussed earlier that morning
Don't call to get any information because I feel if you're not Hispanic they're not interested so you would have to drive out there before you can get any information
I called and told them what I was looking for. They had it pulled and waiting on me when I arrived. Friendly, professional people, great service. Just what I was looking for.
Called to pick a part up the girl said be here before 5
Arrived at 454 and the doors were locked she laughed at my face thank God the employee from outside came in and said these parts are already paid for and pulled
The customer service representative don't know anything about customer service
They should let the guys run the show
ordered 2 parts from Indianapolis Auto Parts and even paid the pull-out deposit for both. I drove 30 minutes to pick them up, only to find that the bumper wasn’t even pulled from the car as promised. On top of that, the door I ordered was badly dented and had been repainted — nothing like what I expected.
When I told the lady at the counter I could wait 30 minutes for the bumper, she said their guys were “too busy pulling other parts.” But here’s the kicker — she still wanted to charge me a 30% return fee for the damaged door! She expected me to accept their excuse for not having my bumper ready, but refused to accept my reason for returning the door because it was in terrible condition.
This is unprofessional, misleading, and a complete waste of time. Poor customer service and zero accountability. I will never do business with them again.
WARNING IF YOU GO HERE KNOW THAT YOU WILL BE TREATED BETTER THAN YOU EXPECT. I stopped in today and thanks to Ms. Lea, I had a great experience with NO SQUABBLES! SHE IS AWESOME. THANK YOU.
Leah the sales rep was an excellent help. She has excellent customer service skills and also great knowledge of vehicle parts. She went above and beyond to make sure I was happy with the parts I purchase even help me load my part always smiley which is a great welcome indicator felt like home
shady people they sell fatly parts and if they don't have another they say there is no warranty. The Presence sensor missing and a bad seat belt latch.
This business was absolutely wonderful they did so much searching for me eliminated so many of my issues was so patient so informative that I would refer anyone to this business absolutely one of the best experiences that I've had with the business any long time
My name it’s Francisco Orellana I’m a recent Client/Costumer/Buyer and I’m very satisfied with their service I highly recommend this place also you can find any auto parts that you may need.
GREAT EXPERIENCE! I usually dread going to Auto Parts Stores /Junk Yards having had bad experiences in the past but they are so helpful! Staff is Bilingual , VERY professional, super organized as well. Dayanna and Flor Were super helpful , easy going , found exactly what I was looking for in a timely manner and was on my way before I knew it! Very much recommended!
Lea and Anel customer service are amazing.
Please see either one of these ladies and they will help you perfectly and they are fast and professional. Parts are good price. For a junk yard the office is clean. Also, a good area. No thugs or homeless folks lottering outside like some junk yards in Indianapolis.
Dyanna and This cute guy named Oscar was such a great help. They were able to help me get my part and even load it up for me. This is a great family owned business will definitely continue to do business with them.
Amazing work ethic, fast, polite and overall friendly! The owner is wonderful and super helpful as well as the workers! Rate it a 10/10 experience and will continue to come back!
Super professional, friendly, and efficient. They had exactly what I needed at a very reasonable price. I had driven by Gonzalez numerous times over the years and never paid much attention, but the guy at Tire Barn said they were the place to go to get a rim and he definitely sent us to the right place. 10 minutes in and out with exactly what I needed for way less than I thought I would have to spend.
201 N Illinois St S TOWER STE 1600, Indianapolis, IN
Website
