This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Jacksons Heavy Haul / Gear Works in Bedford, IN scores 72/100: mixed but trending positive. Many praise fast, professional rescues—quick tows, late‑night help, locksmith aid, and getting travelers back on the road. On the downside, pricing often high is a common theme (steep for short jobs, impound/storage fees, some cash-only concerns), and customer service feels inconsistent—ranging from kind and communicative to curt or unhelpful. Repair work is uneven: some solid fixes, others cite misdiagnosis or unauthorized work. Little info on inventory variety, yard organization, or ease of finding parts.
Came to our rescue for a driver low on fuel at the local fuel station.
Our driver had a card issue, and wasn't able to pump any fuel.
This nice lady came over, and let our driver pump fuel, and re-bill us with a small service charge. THIS IS ABOVE AND BEYOND courtesy that I can not even start to express appreciation for!!!
I will call on you guys again someday, I guarantee it!
I do NOT RECOMMEND going here for any vehicle repairs! They had my car a couple times once for almost a month! Had an electrical problem that he misdiagnosed a couple times. The first time around we replaced the AC unit which cost 900 dollars. Electrical issues once again returned I took my car back to them this time I was told the ecm was causing the same problems. And they wanted almost 2000 dollars to fix it! I finally said no and took it elsewhere for a second opinion. Thankfully so it ended up being a much cheaper fix for 400 dollars!
Those reviews were absolutely fake and had to be the employees or their people, because this place is the most scandalous tow company I have ever dealt with and I have dealt with quite a few over the years!they charge more than legally allowed and I am currently involved in a lawsuit being opened against them, so if anyone else has had
these experiences also, please let me know.
So we just had this big snow and I had to have my car towed out of the snow. Dusty was very prompt, kind and professional. I would definitely use this company again! They responded pretty quickly after I called. Thank you very much!!!
I didn’t get the gentleman’s name but he really saved us today!! I appreciate not only the help but the kindness. He went above and beyond for us tonight. If you need anything pulled or towed then I highly recommend calling this company.
My car left me stranded at work and Jackson's came to save the day. They got my car towed home and were awesome to deal with. Very professional and highly recommend!
Jacksons was great to work with when I needed a semi-trailer moved. They were flexible, professional, communicated well, and gave us a great deal. Thank you!
Car broke down towing our camper. We were so grateful he came out and helped us haul not only our car but our tow behind camper home as well at 12am. Navigated the weird layout of our driveway and yard like it was nothing. Did a wonderful job, friendly the entire time, conversed the entire ride to our house. Clean truck inside as we needed a ride home too. Great service would recommend to anyone!
This place is terrible. Won’t give you updates on your car or call you. Tell you “I don’t know” for most questions you have and give an attitude. They all look miserable like they hate working there and it reflects with how they treat their customers.
Most awful experience of my life dealing with these people. I had a car accident and the local police called this company to tow my vehicle. It was extremely cold out, I was waiting for my ride and had my dog with me. The tow driver I got had my car hooked up with me still inside it, wanted me to get out and essentially freeze on the side of the road. Zero compassion and extremely unprofessional. I had to exchange some words with him because his other bright idea was to take me to McDonald's and have me wait there for my ride... With my dog which would leave us standing outside. I refused to exit my vehicle until my ride showed, and they were literally five minutes away.
Had to have an emergency tow. Van broke down on the way to the pumpkin patch and Jacob was a great help came and got us towed back to town in a good amount of time.
Do not go here absolutely not and never again!! Went in for 2 thing on the vehicle well they said it needed more work (that was super easy and we could do it ourselves) first we thought about for a bit called again and they said they went ahead and did it anyways and did two other things that WE DID NOT ASK FOR and raised the bill. Bad place to go this also happened to a friend of ours
THEY ARE A JOKE AND WILL FIX THINGS THAT YOU DIDNT EVEN GO IN FOR TO BE FIXED AND THEN CHARGE YOU FOR IT!!!
Even Though,This Company Might Be Small...
Their Capacity To Help You in A most difficult time is Huge......
100% Honest and Friendly No Matter what the Day Brings your way They Keep you Rolling..
From Transport To Repair.... Dont Stay stuck out there call and help will appear....
Had a 2021 f750 crane truck I called gear works and they sent a locksmith out in 15 minutes. Andy was very professional and took care of my truck unlocked it with great care.
Gear works came to the rescue to tow my 05 GL1800 (motorcycle, for those who don't know) when the alternator died, leaving me stranded. Arrived promptly, tied the bike down securely even though he'd never towed a Goldwing before--but has lots of experience towing Harleys, loading and off loading went smoothly and safely. Can't comment on value because this was an AMA paid tow. Will request again if needed.
This is a total rip off charging me $244.00 for my car being at gear works for less than 12 hours completely ridiculous!!! No wonder that’s where the police have your vehicle towed to, sounds like someone is pocketing money or paying the police to use their service! This is completely taking advantage of people by charging this much for less than 24 hours!!!!!!
Charging me 240$ for the police pulling me over and impounding my car. Its not bad enough i gotta pay crazy tickets and other fines and fees. Now these guys charge me way to much!? Oh and it couldn't be paid by card. Has to be cash?! How much of that is pocketed? Towing predators!!!
Headed home from dropping our kid off at church camp when our exhaust dropped on I69. Angel showed up & saved the day in the middle of a storm. Bless you!!
Locked keys in truck and within 10min of calling they showed up. The 2 guys were friendly, patient, and price was fair. Definetly reccomend this company for any auto locksmith emergency. Thank you!
Very customer oriented! Gear Works will be my first choice. I highly recommend them. If you want quick service and great customer satisfaction Gear Works is the place to call! Thank you Gear Works, you sure saved me!!
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